Which pickup methods have you used in the last 3 months? Select all that apply.
- Buy online, pick up in-store (BOPIS)
- Curbside pickup
- Locker pickup
- Ship-to-store counter
- None in the last 3 months
When did you most recently use BOPIS or curbside?
Overall, how easy was your most recent pickup?
In the last 3 months, how reliable were your pickup orders (items ready as expected)?
Typically, how long do you wait after arriving before receiving your order?
Please rate your agreement with the following statements about your recent pickup experience(s).
Which issues, if any, have you experienced with pickup in the last 3 months? Select all that apply.
- Order not ready on arrival
- Long wait time after check-in
- Missing or incorrect items
- App or website check-in problems
- Couldn’t reach staff / no response
- Parking or pickup area difficulties
- Safety or traffic concerns
- Store hours or pickup window mismatch
- No issues in the last 3 months
Quality check: To confirm you are paying attention, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
Rank the following features from most to least important for pickup.
How satisfied were you with your most recent pickup?
What is the one change that would most improve your pickup experience?
Max 600 chars
What is your age?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
What is the highest level of education you have completed?
- Some high school or less
- High school diploma or equivalent
- Some college/Associate degree
- Bachelor’s degree
- Postgraduate/Professional degree
- Prefer not to say
What is your current employment status?
- Employed full time
- Employed part time
- Self-employed
- Student
- Homemaker/Caregiver
- Retired
- Not employed
- Prefer not to say
Any other comments about your pickup experiences?
Max 600 chars
AI Interview: 2 Follow-up Questions on Pickup Experience
Thanks for participating! Your feedback helps improve pickup services.
Welcome! This short survey asks about your recent pickup experiences. It takes about 5 minutes. Thank you for sharing your views.