Q01
Long Text
All templates
Order Pickup Experience CSAT Survey (BOPIS & Curbside)
Measures customer satisfaction, ease, and reliability across BOPIS, curbside, locker, and in-store pickup channels. Helps retail operations teams identify friction points, prioritize improvements, and track fulfillment experience over time.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
20 questions · ~4 min
Q02
Multiple Choice
Which of the following order pickup methods have you used in the last 3 months? Select all that apply.
Q03
Long Text
Overall, how easy was your most recent order pickup experience?
Q04
Long Text
I received clear instructions on where and when to pick up my order.
Q05
Long Text
Please rank the following pickup features from most important to least important to you.
Q06
Long Text
If you could change one thing to improve the order pickup experience, what would it be?
Q07
Multiple Choice
What is your age?
Q08
Long Text
Thank you for completing this survey! Your feedback will directly help improve order pickup services. Your responses are confidential and will be reported in aggregate only.
Q09
Long Text
When did you most recently pick up an order using any of the methods you selected?
Q10
Long Text
Thinking about your pickup orders in the last 3 months, how reliable was the overall process (e.g., items ready, correct order, on-time availability)?
Q11
Long Text
The check-in process (via app, website, or in person) was straightforward.
Q12
Long Text
How satisfied were you with your most recent order pickup experience overall?
Q13
AI Interview
Based on your survey responses, we'd like to understand your pickup experiences in a bit more depth. Please share any additional thoughts, and our AI moderator will ask a couple of brief follow-up questions.
Q14
Multiple Choice
How do you describe your gender?
Q15
Long Text
Typically, how long do you wait after arriving at the pickup location before receiving your order?
Q16
Long Text
Staff were helpful and attentive during the pickup process.
Q17
Long Text
How likely are you to choose order pickup (instead of home delivery) for your next eligible purchase?
Q18
Long Text
In which country do you currently reside?
Q19
Long Text
My order was complete and accurate when I received it.
Q20
Multiple Choice
Which issues, if any, have you experienced with order pickup in the last 3 months? Select all that apply.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.