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BOPIS, In-Store & Curbside Order Pickup Survey Template

Measure customer satisfaction with BOPIS, in-store, and curbside order pickup. Use this ready-to-send template to identify bottlenecks and boost fulfillment UX.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Multiple Choice
Which pickup methods have you used in the last 3 months? Select all that apply.
  • Buy online, pick up in-store (BOPIS)
  • Curbside pickup
  • Locker pickup
  • Ship-to-store counter
  • None in the last 3 months
Q2
Dropdown
When did you most recently use BOPIS or curbside?
  • Within the last 7 days
  • 8–30 days ago
  • 1–3 months ago
  • More than 3 months ago
  • Never used
Q3
Rating
Overall, how easy was your most recent pickup?
Scale: 10 (star)
Min: Very difficultMax: Very easy
Q4
Opinion Scale
In the last 3 months, how reliable were your pickup orders (items ready as expected)?
Range: 1 – 10
Min: Very unreliableMid: NeutralMax: Very reliable
Q5
Dropdown
Typically, how long do you wait after arriving before receiving your order?
  • Under 2 minutes
  • 2–5 minutes
  • 6–10 minutes
  • 11–15 minutes
  • 16–30 minutes
  • Over 30 minutes
  • Not sure/varies
  • Not applicable
Q6
Matrix
Please rate your agreement with the following statements about your recent pickup experience(s).
RowsStrongly disagreeDisagreeNeutralAgreeStrongly agree
Pickup instructions were clear before I arrived.•••••
Store signage made the pickup location easy to find.•••••
Staff confirmed my order quickly.•••••
Designated parking or pickup space was available.•••••
Items were ready at the promised time.•••••
Substitutions or out-of-stocks were communicated before pickup.•••••
Q7
Multiple Choice
Which issues, if any, have you experienced with pickup in the last 3 months? Select all that apply.
  • Order not ready on arrival
  • Long wait time after check-in
  • Missing or incorrect items
  • App or website check-in problems
  • Couldn’t reach staff / no response
  • Parking or pickup area difficulties
  • Safety or traffic concerns
  • Store hours or pickup window mismatch
  • No issues in the last 3 months
Q8
Multiple Choice
Quality check: To confirm you are paying attention, please select “I am paying attention.”
  • I am paying attention
  • I am not paying attention
Q9
Ranking
Rank the following features from most to least important for pickup.
Drag to order (top = most important)
  1. Fast handoff once I arrive
  2. Clear pickup instructions and signage
  3. Real‑time order status and readiness
  4. Accurate items and substitutions
  5. Friendly, proactive staff
  6. Designated parking or pickup spaces
Q10
Opinion Scale
How satisfied were you with your most recent pickup?
Range: 1 – 10
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q11
Long Text
What is the one change that would most improve your pickup experience?
Max 600 chars
Q12
Multiple Choice
What is your age?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q13
Multiple Choice
How do you describe your gender?
  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q14
Dropdown
Where do you live?
  • United States
  • Canada
  • United Kingdom
  • Australia
  • India
  • Other
Q15
Multiple Choice
What is the highest level of education you have completed?
  • Some high school or less
  • High school diploma or equivalent
  • Some college/Associate degree
  • Bachelor’s degree
  • Postgraduate/Professional degree
  • Prefer not to say
Q16
Multiple Choice
What is your current employment status?
  • Employed full time
  • Employed part time
  • Self-employed
  • Student
  • Homemaker/Caregiver
  • Retired
  • Not employed
  • Prefer not to say
Q17
Long Text
Any other comments about your pickup experiences?
Max 600 chars
Q18
AI Interview
AI Interview: 2 Follow-up Questions on Pickup Experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q19
Chat Message
Thanks for participating! Your feedback helps improve pickup services.
Q20
Chat Message
Welcome! This short survey asks about your recent pickup experiences. It takes about 5 minutes. Thank you for sharing your views.

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