A recurring pulse survey for collecting structured user feedback on app or website speed, uptime, and error frequency over a 7-day window. Designed for product and engineering teams seeking to prioritize performance improvements and track reliability trends.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
20
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to our weekly performance feedback survey. This short survey asks about your experience with speed, availability, and errors over the past 7 days.
Your participation is voluntary and you may stop at any time. There are no right or wrong answers — we're interested in your honest experience. All responses are confidential and will be reported in aggregate to guide performance improvements.
Estimated time: 4–6 minutes.
Q2
Multiple Choice
In the last 7 days, on how many days did you use the product?
0 days
1–2 days
3–4 days
5–7 days
Q3
Multiple Choice
Which platform did you primarily use in the last 7 days?
iOS app
Android app
Web browser
Desktop application
API or integrations
Multiple equally
Prefer not to say
Q4
Opinion Scale
Overall, how fast did the product feel in the last 7 days?
Range: 1 – 7
Min: Extremely slowMid: NeutralMax: Extremely fast
Q5
Multiple Choice
In which areas, if any, did you notice slowdowns in the last 7 days? Select all that apply.
App start-up
Page or screen loads
Search
Scrolling
Navigation between screens
Data sync or save
Uploads or downloads
I didn't notice any slowdowns
Q6
Long Text
Please describe a recent moment that felt slow — what were you trying to do, and what happened?
Max chars
Q7
Multiple Choice
Which best describes the product's availability for you over the last 7 days?
No outages; always available
Minor slowdowns only
One short outage (under 30 minutes)
Multiple outages
Not sure
Q8
Dropdown
What was the typical length of the outage(s) you experienced?
Not applicable — no outages
Under 5 minutes
5–15 minutes
15–30 minutes
30–60 minutes
Over 1 hour
Varied or unsure
Q9
Multiple Choice
When did the outage(s) tend to occur? Select all that apply.
Not applicable — no outages
Morning
Midday or afternoon
Evening
Overnight
Varied or unsure
Q10
Multiple Choice
In the last 7 days, how often did you encounter errors (e.g., crashes, error messages, or failed actions)?
Never
Once
2–3 times
Daily
Multiple times per day
Q11
Multiple Choice
What types of errors did you encounter? Select all that apply.
Not applicable — no errors
Crash or freeze
Server error or timeout
Page not found or access denied
Form or input validation error
Data sync or merge conflict
Payment or billing error
Other
Q12
Dropdown
Approximately how long did it take to recover from or work around your most recent error?
Not applicable — no errors
Under 1 minute
1–5 minutes
5–15 minutes
15–30 minutes
30–60 minutes
Over 1 hour
Could not recover
Q13
Opinion Scale
How would you rate the product's overall reliability in the last 7 days?
Range: 1 – 7
Min: Very unreliableMid: NeutralMax: Very reliable
Q14
Multiple Choice
Compared with the previous week, how would you describe overall performance?
Much worse
Slightly worse
About the same
Slightly better
Much better
Not sure / first week
Q15
Ranking
Please rank the following areas by improvement priority (drag the most important to the top).
Drag to order (top = most important)
Speed
Uptime or availability
Fewer errors
Stability under load
Sync reliability
Q16
AI Interview
Based on your responses in this survey, we'd like to explore your recent performance experience in a bit more depth. An AI moderator will ask you a couple of follow-up questions.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q17
Dropdown
What is your primary role?
Product management
Engineering
Design or UX
Data or Analytics
Customer support or Success
Operations
Executive or Leadership
Other
Prefer not to say
Q18
Dropdown
How long have you been using this product?
Under 1 month
1–6 months
6–12 months
1–2 years
3+ years
Prefer not to say
Q19
Dropdown
What is your company size?
1–10
11–50
51–200
201–1,000
1,001–5,000
5,001+
Prefer not to say
Q20
Chat Message
Thank you for your time — your feedback directly helps us prioritize performance improvements!
Frequently Asked Questions
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