In the last 7 days, on how many days did you use the product?
- 0 days
- 1-2 days
- 3-4 days
- 5-7 days
Overall, how fast did the product feel in the last 7 days?
Where did you notice slowdowns most often?
- App start-up
- Page or screen loads
- Search
- Scrolling
- Navigation between screens
- Data sync or save
- Uploads or downloads
- I didn’t notice slowdowns
Please describe a recent moment that felt slow (what you were doing and what happened).
Max 600 chars
In the last 7 days, which best describes availability?
- No outages; always available
- Minor slowdowns only
- One short outage (<30 minutes)
- Multiple outages
- Not sure
Typical length of the outage(s) you experienced:
When did the outage(s) tend to occur? Select all that apply.
- Not applicable
- Morning
- Midday or afternoon
- Evening
- Overnight
- Varied or unsure
In the last 7 days, how often did you encounter errors (e.g., crashes, 4xx/5xx, validation failures)?
- Never
- Once
- 2-3 times
- Daily
- Multiple times per day
What types of errors did you encounter? Select all that apply.
- Not applicable
- Crash or freeze
- Server error (5xx or timeout)
- Client error (4xx)
- Validation or form error
- Sync conflict or merge issue
- Payment or billing error
- Other
About how many minutes did it take to recover from your most recent error or work around it? Enter a whole number (0 if you could not recover).
Overall reliability in the last 7 days:
Compared with the previous week, overall performance is:
- Much worse
- Slightly worse
- About the same
- Slightly better
- Much better
- Not sure
Rank what we should improve first (top = highest priority).
Anything else we should know about performance, availability, or errors?
Max 600 chars
Attention check: To confirm you’re paying attention, please select “Evening.”
- Morning
- Midday or afternoon
- Evening
- Overnight
Which platform did you use most in the last 7 days?
- iOS app
- Android app
- Web
- Desktop
- API or integrations
- Multiple equally
- Prefer not to say
What is your primary role?
How long have you been using our product?
Any final comments before we wrap up?
Max 600 chars
AI Interview: 2 Follow-up Questions on your recent performance experience
Thanks for your time—your feedback helps us improve!