App & Web Performance Survey Template: Speed, Uptime, Errors
Use this survey template to collect actionable feedback on app or site speed, uptime, and errors from the past 7 days. Prioritize fixes and track trends.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
22
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Multiple Choice
In the last 7 days, on how many days did you use the product?
0 days
1-2 days
3-4 days
5-7 days
Q2
Rating
Overall, how fast did the product feel in the last 7 days?
Scale: 11 (star)
Min: Very slowMax: Very fast
Q3
Multiple Choice
Where did you notice slowdowns most often?
App start-up
Page or screen loads
Search
Scrolling
Navigation between screens
Data sync or save
Uploads or downloads
I didn’t notice slowdowns
Q4
Long Text
Please describe a recent moment that felt slow (what you were doing and what happened).
Max 600 chars
Q5
Multiple Choice
In the last 7 days, which best describes availability?
No outages; always available
Minor slowdowns only
One short outage (<30 minutes)
Multiple outages
Not sure
Q6
Dropdown
Typical length of the outage(s) you experienced:
Not applicable
Under 5 minutes
5-15 minutes
15-30 minutes
30-60 minutes
Over 1 hour
Varied or unsure
Q7
Multiple Choice
When did the outage(s) tend to occur? Select all that apply.
Not applicable
Morning
Midday or afternoon
Evening
Overnight
Varied or unsure
Q8
Multiple Choice
In the last 7 days, how often did you encounter errors (e.g., crashes, 4xx/5xx, validation failures)?
Never
Once
2-3 times
Daily
Multiple times per day
Q9
Multiple Choice
What types of errors did you encounter? Select all that apply.
Not applicable
Crash or freeze
Server error (5xx or timeout)
Client error (4xx)
Validation or form error
Sync conflict or merge issue
Payment or billing error
Other
Q10
Numeric
About how many minutes did it take to recover from your most recent error or work around it? Enter a whole number (0 if you could not recover).
Accepts a numeric value
Whole numbers only
Q11
Opinion Scale
Overall reliability in the last 7 days:
Range: 1 – 10
Min: Very unreliableMid: NeutralMax: Very reliable
Q12
Multiple Choice
Compared with the previous week, overall performance is:
Much worse
Slightly worse
About the same
Slightly better
Much better
Not sure
Q13
Ranking
Rank what we should improve first (top = highest priority).
Drag to order (top = most important)
Speed
Uptime or availability
Fewer errors
Stability under load
Sync reliability
Q14
Long Text
Anything else we should know about performance, availability, or errors?
Max 600 chars
Q15
Multiple Choice
Attention check: To confirm you’re paying attention, please select “Evening.”
Morning
Midday or afternoon
Evening
Overnight
Q16
Multiple Choice
Which platform did you use most in the last 7 days?
iOS app
Android app
Web
Desktop
API or integrations
Multiple equally
Prefer not to say
Q17
Dropdown
What is your primary role?
Product management
Engineering
Design or UX
Data or Analytics
Customer support or Success
Operations
Executive or Leadership
Other
Prefer not to say
Q18
Dropdown
How long have you been using our product?
Under 1 month
1-6 months
6-12 months
1-2 years
3+ years
Prefer not to say
Q19
Dropdown
Company size (optional):
1-10
11-50
51-200
201-1,000
1,001-5,000
5,001+
Prefer not to say
Q20
Long Text
Any final comments before we wrap up?
Max 600 chars
Q21
AI Interview
AI Interview: 2 Follow-up Questions on your recent performance experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q22
Chat Message
Thanks for your time—your feedback helps us improve!
Frequently Asked Questions
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