Q01
Long Text
All templates
Service Timeline & Status Communication Feedback Survey
Measures customer perceptions of ETA clarity, status update frequency, and service commitment communication following a recent service interaction. Use to identify communication gaps that drive escalations and erode trust.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
21 questions · ~4 min
Q02
Multiple Choice
Which type of interaction are you recalling for this survey?
Q03
Long Text
How clear was the initial ETA or time target you were given?
Q04
Long Text
How accurate was the communicated ETA compared to the actual timing of your interaction?
Q05
Multiple Choice
Which channels do you prefer for receiving ETAs and status updates? Select all that apply.
Q06
Long Text
Overall, how satisfied are you with the way ETAs and status updates were communicated during this interaction?
Q07
Multiple Choice
Are you using our service as an individual or on behalf of a business?
Q08
Long Text
Thank you for your time. Your feedback will directly help us improve how we communicate timelines, status updates, and service commitments.
Q09
Multiple Choice
Were you given an estimated time of completion or a target resolution time for this interaction?
Q10
Long Text
How satisfied were you with how often you received status updates during this interaction?
Q11
Long Text
Based on what you were told, how did the actual timing compare with the service commitment or deadline you were given?
Q12
Long Text
How likely are you to recommend our service to a colleague or friend based on this experience?
Q13
Long Text
Which region are you primarily located in?
Q14
Long Text
How easy was it to find the current status of your interaction when you needed it?
Q15
Multiple Choice
Did the status updates you received reference your service commitment or target deadline?
Q16
Long Text
Based on your experience, what would have made ETAs and status updates clearer or more helpful?
Q17
Long Text
What is your age group?
Q18
Long Text
How clear was the communication about what the next steps would be?
Q19
Multiple Choice
If the ETA changed, how was the change communicated to you?
Q20
AI Interview
We'd like to understand more about your experience with how timelines and updates were communicated. Please share your thoughts, and we may ask a couple of follow-up questions.
Q21
Long Text
How clear was the communication about who to contact if you had questions?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.