Welcome! This brief survey asks about one recent interaction and how clearly we communicated ETAs, status, and SLA timing. Thanks for your feedback.
Which type of interaction are you recalling for this survey?
- Delivery/order fulfillment
- Support ticket
- Service appointment or field visit
- Billing or account change
- Onboarding or implementation
Were you given an ETA or target resolution time for this interaction?
- Yes
- No
- Not sure / don’t recall
How clear was the initial ETA or time target?
How satisfied are you with the frequency of status updates for this interaction?
How easy was it to find the current status when you needed it?
Which channels do you prefer for receiving ETAs and updates? Select all that apply.
- Email
- SMS/text
- Mobile app push
- In-app/web portal
- Phone call
- Live chat
- WhatsApp or similar
Please rate how clear each element was for this interaction.
How accurate were the communicated ETAs compared to actual timing?
Overall, how did actual timing compare with the SLA commitment?
Did the updates mention your SLA or target deadlines?
- Yes, consistently
- Yes, at least once
- No
- Not applicable
If the ETA changed, how was that communicated?
- Proactively before the original ETA
- At the time of the change
- After the original ETA passed
- I was not informed
- The ETA did not change
- Not sure
Overall, how satisfied are you with the clarity of ETAs and status updates?
Are you using our service as an individual or for a business?
- Individual/personal
- Business on behalf of a company
- Both
- Prefer not to say
Which region do you primarily live in?
Which of the following best describes your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
What is the highest level of education you have completed?
What is your current employment status?
- Employed full time
- Employed part time
- Self-employed
- Student
- Not employed
- Retired
- Prefer not to say
- Other
Attention check: To confirm you’re paying attention, please select “Agree.”
What would have made ETAs and status updates clearer?
Max 600 chars
AI Interview: 2 Follow-up Questions on ETA and SLA Clarity
Thank you for your time—your feedback helps us improve how we communicate ETAs, status, and SLA expectations.