When did you most recently use our product or service?
- Within the last 24 hours
- Within the last 7 days
- Within the last 30 days
- More than 30 days ago
Which activities did you do most recently? (last 30 days)
- Set up or configured something
- Completed a core task
- Looked up how to do something
- Troubleshot an issue
- Integrated with another tool
- Other (please specify)
Thinking about clarity, how much do you agree with each statement? (last 30 days)
| Rows | Strongly disagree | Disagree | Neither agree nor disagree | Agree | Strongly agree |
|---|
| Terminology is easy to understand | • | • | • | • | • |
| Instructions are clear and unambiguous | • | • | • | • | • |
| Labels and menus match my expectations | • | • | • | • | • |
| Error messages are helpful | • | • | • | • | • |
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
Overall, how would you rate the product’s speed during typical tasks? (last 30 days)
Scale: 10 (star)
Min: Very slowMax: Very fast
How long does a typical task in our product usually take you to complete? (last 30 days)
- 0–2 minutes
- 3–5 minutes
- 6–10 minutes
- 11–20 minutes
- 21–30 minutes
- More than 30 minutes
Compared to your expectations, the product’s speed felt… (last 30 days)
Range: 1 – 10
Min: Much slowerMid: About as expectedMax: Much faster
Which help or documentation sources did you use? (last 30 days)
- In‑product tips or help
- Knowledge base or how‑to articles
- API or developer docs
- Community forum or Q&A
- Contacted customer support
- Did not use any help or documentation
How easy or difficult were the following documentation tasks? (last 30 days)
| Rows | Very easy | Easy | Neither easy nor difficult | Difficult | Very difficult |
|---|
| Finding a relevant article | • | • | • | • | • |
| Understanding the steps | • | • | • | • | • |
| Locating examples or templates | • | • | • | • | • |
| Identifying version‑specific differences | • | • | • | • | • |
What, if anything, has slowed you down most recently? (last 30 days)
Max 600 chars
Allocate 100 points to show which areas most affected your success (last 30 days).
Total must equal 100
Min per option: 0Whole numbers only
Overall, how satisfied are you with your experience? (last 30 days)
Scale: 10 (star)
Min: Very dissatisfiedMax: Very satisfied
If we improve one thing first, what should it be?
Max 100 chars
How long have you been a customer?
- Less than 1 month
- 1–6 months
- 7–12 months
- 1–2 years
- 3+ years
- Prefer not to say
What is your current employment status?
- Employed full‑time
- Employed part‑time
- Self‑employed
- Student
- Not employed
- Retired
- Prefer not to say
What is the highest level of education you have completed?
- High school or equivalent
- Some college, no degree
- Associate degree
- Bachelor’s degree
- Master’s degree
- Doctorate or professional degree
- Prefer not to say
Where are you primarily located?
- North America
- Latin America
- Europe
- Middle East & Africa
- Asia–Pacific
- Prefer not to say
What is your age group?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
What is your gender?
- Man
- Woman
- Non‑binary
- Prefer not to say
- Self‑describe: ____
Welcome! This brief survey asks about your recent experience with our product. It should take about 5 minutes.
Is there anything else you’d like us to know about your experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on your recent experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast Thank you for your time—your feedback helps us improve!