Measures customer experience across product clarity, task speed, and documentation usability to identify friction points and prioritize improvements for product and CX teams.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
26
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome, and thank you for participating! This brief survey asks about your recent experience with our product across three areas: clarity, speed, and documentation. It should take approximately 5 minutes.
Your participation is entirely voluntary and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only.
Q2
Multiple Choice
When did you most recently use our product or service?
Within the last 24 hours
Within the last 7 days
Within the last 30 days
More than 30 days ago
Q3
Multiple Choice
Which of the following activities have you done in the last 30 days? (Select all that apply)
Overall, how would you rate the product's speed during typical tasks in the last 30 days?
Range: 1 – 7
Min: Very slowMid: NeutralMax: Very fast
Q8
Dropdown
Approximately how long does a typical task in our product take you to complete?
0–2 minutes
3–5 minutes
6–10 minutes
11–20 minutes
21–30 minutes
More than 30 minutes
Q9
Opinion Scale
Compared to your expectations, how would you describe the product's speed in the last 30 days?
Range: 1 – 7
Min: Much slower than expectedMid: NeutralMax: Much faster than expected
Q10
Multiple Choice
Which of the following help or documentation sources have you used in the last 30 days? (Select all that apply)
In-product tips or help
Knowledge base or how-to articles
API or developer docs
Community forum or Q&A
Contacted customer support
Did not use any help or documentation
Q11
Opinion Scale
How easy or difficult was it to find relevant help content?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q12
Opinion Scale
How easy or difficult was it to understand the instructions provided?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q13
Opinion Scale
How easy or difficult was it to apply what you learned to complete your task?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q14
Opinion Scale
Overall, how satisfied are you with your experience using our product in the last 30 days?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q15
Opinion Scale
How likely are you to continue using our product?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q16
Ranking
Please rank the following areas by how much they affected your success in the last 30 days, from most impact to least impact.
Drag to order (top = most important)
Product clarity (understanding what to do)
Speed and performance
Documentation and help resources
Q17
Long Text
What, if anything, has slowed you down most when using our product in the last 30 days?
Max chars
Q18
Long Text
If we could improve one thing first, what should it be?
Max chars
Q19
AI Interview
We'd like to understand your experience in a bit more depth. An AI moderator will ask you a couple of follow-up questions based on what you've shared so far.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q20
Long Text
Based on your responses in this survey, is there anything else you would like to share about your experience with our product?
Max chars
Q21
Multiple Choice
How long have you been a customer?
Less than 1 month
1–6 months
7–12 months
1–2 years
3+ years
Prefer not to say
Q22
Multiple Choice
Which of the following best describes your primary role?
Developer or engineer
Product or project manager
Designer or UX researcher
Marketing or sales
Operations or support
Executive or founder
Other (please specify)
Prefer not to say
Q23
Dropdown
Where are you primarily located?
North America
Latin America
Europe
Middle East & Africa
Asia-Pacific
Prefer not to say
Q24
Dropdown
What is your age range?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q25
Multiple Choice
What is your gender?
Man
Woman
Non-binary
Prefer not to say
Self-describe (please specify)
Q26
Chat Message
Thank you for your time — your feedback is greatly valued and will help us improve your experience!
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
Can I test my survey before launching?
Yes. Use synthetic testing to create AI personas and run them through your survey. This helps catch issues with question flow, logic, and wording before real respondents see it.
How many languages are supported?
QuestionPunk supports 142+ languages. Add languages from the survey editor, auto-translate questions, and share language-specific links. AI interviews also adapt to the respondent's language automatically.
How can I share my survey?
Share via a direct link (with optional custom slug), embed on your website (iframe or script), distribute through Prolific for research panels, or generate a QR code for physical distribution.
Can I export survey results?
Yes. Export as CSV (flat or wide layout), Excel (XLSX), or export the survey structure as PDF/Word. Filter by suspicious level, response type, language, or date range before exporting.
Does QuestionPunk detect fraudulent responses?
Yes. Every response is automatically classified with a suspicious level (low/medium/high) based on attention checks, response timing, and behavioral signals. You can filter flagged responses in the Responses tab.
What are the pricing plans?
Basic (Free): 20 responses/month. Business ($50/month or $500/year): 5,000 responses/month with priority support. Enterprise (Custom): unlimited responses, remove branding, custom domain, and dedicated support.
How long does support take to reply?
We reply within 24 hours, often much sooner. Include key details in your message to help us assist you faster.