Q01
Long Text
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Product CX Survey: Clarity, Speed & Documentation
Measures customer experience across product clarity, task speed, and documentation usability to identify friction points and prioritize improvements for product and CX teams.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
26 questions · ~4 min
Q02
Multiple Choice
When did you most recently use our product or service?
Q03
Long Text
The product's purpose and value were clear to me.
Q04
Long Text
Overall, how would you rate the product's speed during typical tasks in the last 30 days?
Q05
Multiple Choice
Which of the following help or documentation sources have you used in the last 30 days? (Select all that apply)
Q06
Long Text
Overall, how satisfied are you with your experience using our product in the last 30 days?
Q07
AI Interview
We'd like to understand your experience in a bit more depth. An AI moderator will ask you a couple of follow-up questions based on what you've shared so far.
Q08
Multiple Choice
How long have you been a customer?
Q09
Long Text
Thank you for your time — your feedback is greatly valued and will help us improve your experience!
Q10
Multiple Choice
Which of the following activities have you done in the last 30 days? (Select all that apply)
Q11
Long Text
I could easily understand what to do next at each step.
Q12
Long Text
Approximately how long does a typical task in our product take you to complete?
Q13
Long Text
How easy or difficult was it to find relevant help content?
Q14
Long Text
How likely are you to continue using our product?
Q15
Long Text
Based on your responses in this survey, is there anything else you would like to share about your experience with our product?
Q16
Multiple Choice
Which of the following best describes your primary role?
Q17
Long Text
Labels, menus, and instructions were easy to understand.
Q18
Long Text
Compared to your expectations, how would you describe the product's speed in the last 30 days?
Q19
Long Text
How easy or difficult was it to understand the instructions provided?
Q20
Long Text
Please rank the following areas by how much they affected your success in the last 30 days, from most impact to least impact.
Q21
Long Text
Where are you primarily located?
Q22
Long Text
How easy or difficult was it to apply what you learned to complete your task?
Q23
Long Text
What, if anything, has slowed you down most when using our product in the last 30 days?
Q24
Long Text
What is your age range?
Q25
Long Text
If we could improve one thing first, what should it be?
Q26
Multiple Choice
What is your gender?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.