When did you most recently encounter an error or confusing message?
- Today
- In the last 3 days
- 4-7 days ago
- 8-14 days ago
- 15-30 days ago
- I have not seen errors or confusing messages in the last 30 days
Which kinds of messages have you seen recently? Select all that apply.
- Error message
- Warning or alert
- Validation message (for example, a form error)
- Empty state message
- Timeout or connection issue
- App crash report
- None of the above (select only if none)
Overall, how clear was the last error or message you saw?
How easy was it to understand what to do next?
Please rate the last message you saw on these aspects.
Attention check: To confirm you are paying attention, please select "Agree" below.
- Strongly disagree
- Disagree
- Neither
- Agree
- Strongly agree
Which actions did you take after seeing the message? Select all that apply.
- Retried the action
- Corrected my input
- Used on-screen help or tips
- Visited Help Center or FAQ
- Contacted support
- Searched the web
- Refreshed or restarted the app
- Abandoned the task
About how long did it take to resolve the issue?
Rank what matters most in an error message (top = most important).
Overall, how satisfied are you with how errors are handled?
What is your age group?
- Under 18
- 18-24
- 25-34
- 35-44
- 45-54
- 55-64
- 65 or older
- Prefer not to say
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Where do you currently live?
- Africa
- Asia
- Europe
- North America
- South America
- Oceania
- Prefer not to say
What is the highest level of education you have completed?
- No formal education
- Some high school
- High school or equivalent
- Some college or university
- Associate degree
- Bachelor's degree
- Postgraduate degree
- Prefer not to say
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Homemaker
- Unemployed
- Retired
- Prefer not to say
Welcome! This short survey asks about a recent error or confusing message you saw. There are no right or wrong answers.
What wording or steps would have made the message clearer or more useful?
Max 600 chars
AI Interview: 2 Follow-up Questions on Error Clarity and Resolution
Thank you for your time—your feedback helps us improve error messages and guidance!