Error Message & Troubleshooting UX Survey Template

Collect UX feedback on error messages and troubleshooting to improve clarity, guidance, and resolution speed. Focus on users' most recent issue (last 30 days).

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Multiple Choice

When did you most recently encounter an error or confusing message?

Today
In the last 3 days
4-7 days ago
8-14 days ago
15-30 days ago
I have not seen errors or confusing messages in the last 30 days

Multiple Choice

Which kinds of messages have you seen recently? Select all that apply.

Error message
Warning or alert
Validation message (for example, a form error)
Empty state message
Timeout or connection issue
App crash report
None of the above (select only if none)

Rating

Overall, how clear was the last error or message you saw?

Scale: 11 (star)

Min: Not at all clearMax: Very clear

Opinion Scale

How easy was it to understand what to do next?

Range: 1 – 10

Min: Very difficultMid: NeutralMax: Very easy

Matrix

Please rate the last message you saw on these aspects.

Rows	Strongly disagree	Disagree	Neither	Agree	Strongly agree	Not applicable
Clear title or summary	•	•	•	•	•	•
Details explained what happened	•	•	•	•	•	•
Tone was respectful	•	•	•	•	•	•
Suggested a next step	•	•	•	•	•	•
Avoided jargon and codes	•	•	•	•	•	•
Visually noticeable	•	•	•	•	•	•

Multiple Choice

Attention check: To confirm you are paying attention, please select "Agree" below.

Strongly disagree
Disagree
Neither
Agree
Strongly agree

Multiple Choice

Which actions did you take after seeing the message? Select all that apply.

Retried the action
Corrected my input
Used on-screen help or tips
Visited Help Center or FAQ
Contacted support
Searched the web
Refreshed or restarted the app
Abandoned the task

Dropdown

About how long did it take to resolve the issue?

Under 1 minute
1-3 minutes
4-10 minutes
11-30 minutes
Over 30 minutes
Not resolved / N/A

Ranking

Rank what matters most in an error message (top = most important).

Drag to order (top = most important)

Clear cause
Suggested fix
Plain language
Next-step button or link
Unique reference code
Visual emphasis

Q10

Opinion Scale

Overall, how satisfied are you with how errors are handled?

Range: 1 – 10

Min: Very dissatisfiedMid: NeutralMax: Very satisfied

Q11

Multiple Choice

What is your age group?

Under 18
18-24
25-34
35-44
45-54
55-64
65 or older
Prefer not to say

Q12

Multiple Choice

How do you describe your gender?

Woman
Man
Non-binary
Prefer not to say

Q13

Multiple Choice

Where do you currently live?

Africa
Asia
Europe
North America
South America
Oceania
Prefer not to say

Q14

Multiple Choice

What is the highest level of education you have completed?

No formal education
Some high school
High school or equivalent
Some college or university
Associate degree
Bachelor's degree
Postgraduate degree
Prefer not to say

Q15

Multiple Choice

What is your current employment status?

Employed full-time
Employed part-time
Self-employed
Student
Homemaker
Unemployed
Retired
Prefer not to say

Q16

Chat Message

Welcome! This short survey asks about a recent error or confusing message you saw. There are no right or wrong answers.

Q17

Long Text

What wording or steps would have made the message clearer or more useful?

Max 600 chars

Q18

AI Interview

AI Interview: 2 Follow-up Questions on Error Clarity and Resolution

AI InterviewLength: 2Personality: [Object Object]Mode: Fast

Q19

Chat Message

Thank you for your time—your feedback helps us improve error messages and guidance!

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