Welcome! As you respond, please think about the sales process that led to your most recent purchase with us in the last 90 days.
Overall, how effective was the sales process in helping you make a decision?
Scale: 10 (star)
Min: Not at all effectiveMax: Extremely effective
Approximately how many weeks elapsed from the first sales conversation to your decision?
Accepts a numeric value
Whole numbers only
Please rate your agreement with the following about our discovery.
| Rows | Strongly disagree | Disagree | Neither agree nor disagree | Agree | Strongly agree |
|---|
| Asked probing questions to uncover root causes | • | • | • | • | • |
| Explored current workflows and constraints | • | • | • | • | • |
| Engaged the right stakeholders early | • | • | • | • | • |
| Validated priorities before proposing solutions | • | • | • | • | • |
| Quantified the impact of key problems | • | • | • | • | • |
| Summarized my needs and confirmed understanding | • | • | • | • | • |
Which problems were most important to solve with this purchase? Select up to three.
- Cost control/efficiency
- Process automation
- Reliability/uptime
- Compliance/security
- Usability/adoption
- Analytics/insights
- Integration with existing tools
- Scalability/future-proofing
Thinking about those problems, how well did our team align the solution?
| Rows | Strongly disagree | Disagree | Neither agree nor disagree | Agree | Strongly agree |
|---|
| Mapped capabilities to my top priorities | • | • | • | • | • |
| Discussed trade-offs and limitations openly | • | • | • | • | • |
| Differentiators were tied to my needs (not generic) | • | • | • | • | • |
| Proof (demo/trial/data) reflected my context | • | • | • | • | • |
| Defined success criteria collaboratively | • | • | • | • | • |
Which of the following did we provide during the sales process? Select all that apply.
- Live product demo
- Custom demo or tailored walkthrough
- Proof of concept or trial
- ROI/TCO analysis
- Relevant case studies
- Security/compliance review
- Customer references
- Technical documentation
- Pricing breakdown and assumptions
How clear were the next steps after you decided to purchase?
Range: 1 – 10
Min: Not clearMid: NeutralMax: Very clear
How clear was each of the following at or after handoff?
| Rows | Not clear | Slightly clear | Moderately clear | Very clear | Completely clear |
|---|
| Implementation plan and phases | • | • | • | • | • |
| Roles and owners on both sides | • | • | • | • | • |
| Timeline and key milestones | • | • | • | • | • |
| Risks, assumptions, and dependencies | • | • | • | • | • |
| Primary post-sale point of contact | • | • | • | • | • |
| How success will be measured | • | • | • | • | • |
How confident were you in a smooth handoff to post-sale/implementation?
Scale: 10 (star)
Min: Very lowMax: Very high
Attention check: To confirm you are paying attention, please select "Yes".
Which best describes your role in this purchase? Select one.
- Economic buyer / Decision maker
- Technical evaluator
- Day-to-day user
- Procurement
- Executive sponsor
- Other
Approximately how many employees are in your organization? Select one.
- 1–49
- 50–199
- 200–999
- 1,000–4,999
- 5,000+
Which industry best describes your organization? Select one.
- Technology
- Financial services
- Healthcare
- Manufacturing
- Retail/Consumer
- Education
- Government/Nonprofit
- Other
Where are you primarily based? Select one.
- North America
- Europe
- Asia-Pacific
- Latin America
- Middle East & Africa
What is one thing we could have done earlier to understand your needs better?
Max 600 chars
What, if anything, was unclear about next steps or handoff?
Max 600 chars
AI Interview: 2 Follow-up Questions on your responses
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast Thank you for your time—your feedback will help us improve.