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Operations & Data

Facilities Work Order CSAT Survey

Measures employee satisfaction with facilities maintenance requests—from submission clarity to resolution speed—helping workplace operations teams identify service bottlenecks and communication gaps.

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Sample questions

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21 questions · ~10 min
Q01
Message

Thank you for participating in this survey about your experience with our facilities request process. Your responses will help us identify areas for improvement. This survey takes approximately 10 minutes to complete. Your responses are confidential and will be reported only in aggregate. There are no right or wrong answers—we are interested in your honest opinions. Participation is voluntary, and you may stop at any time.

Q02
Multiple Choice

Have you submitted a facilities or maintenance request in the past 3 months?

  • Yes
  • No
Q03
Multiple Choice

How did you submit your most recent facilities request?

  • Helpdesk/Facilities portal
  • Email
  • Chat (Slack/Teams)
  • Phone
  • In person
  • Other (please specify)
Q04
Opinion Scale

The initial acknowledgment of my request was timely.

Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q05
Opinion Scale

Overall, how satisfied are you with the facilities request process over the past 3 months?

Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q06
Multiple Choice

While a request is in progress, how often would you prefer to receive updates?

  • Only when status changes
  • About once per week
  • Two to three times per week
  • Daily
  • No updates unless there is a delay
Q07
Ranking

Please rank the following potential improvements from most to least important.

  1. Clearer submission guidance
  2. Faster initial acknowledgment
  3. Quicker overall resolution
  4. More proactive status updates
  5. Transparent timelines/SLAs
Drag to rank
Q08
Long Text

What one change would most improve your facilities request experience?

Q09
Multiple Choice

What is your primary work arrangement?

  • Onsite
  • Hybrid
  • Remote
  • Prefer not to say
Q10
Message

Thank you for completing this survey. Your feedback will directly inform improvements to our facilities services.

Q11
Opinion Scale

For your most recent request, the steps to submit were clear.

Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q12
Opinion Scale

The quality of the completed work met my expectations.

Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q13
Opinion Scale

How likely are you to recommend our facilities request process to a colleague?

Scale: 1 – 7
Min:Very unlikelyMax:Very likely
Q14
Multiple Choice

Which channels work best for receiving status updates on facilities requests? Select up to 3.

  • Email
  • Helpdesk portal notifications
  • Chat (Slack/Teams)
  • SMS/Text
  • Phone call
  • Onsite digital signage
  • Other (please specify)
Q15
AI Interview

Based on your responses in this survey, please share any additional thoughts about your facilities request experience. Our AI moderator may ask a few brief follow-up questions.

Q16
Dropdown

Which department best describes your role?

  • Facilities/Workplace
  • Operations
  • Engineering/IT
  • HR/People
  • Finance
  • Other
  • Prefer not to say
Q17
Dropdown

Approximately how long did it take (or has it been) from submission to resolution of your most recent request?

  • Less than 1 day
  • 1–2 days
  • 3–5 days
  • 6–10 days
  • 11–20 days
  • More than 20 days
  • Still open/unresolved
Q18
Opinion Scale

Communication from the facilities team was clear and helpful throughout the process.

Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q19
Multiple Choice

How long have you been with the organization?

  • Less than 6 months
  • 6–12 months
  • 1–3 years
  • 3–5 years
  • More than 5 years
  • Prefer not to say
Q20
Opinion Scale

The facilities team was professional and courteous.

Scale: 1 – 7
Min:Strongly disagreeMax:Strongly agree
Q21
Multiple Choice

Where is your primary work location?

  • Headquarters
  • Regional office
  • Field site
  • Fully remote
  • Prefer not to say

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Covers the full facilities request lifecycle—submission clarity, acknowledgment timeliness, resolution speed, work quality, and communication—in a single instrument rather than just an intake form.
  • Includes a dedicated AI follow-up interview question that adaptively probes open-ended dissatisfaction, going beyond a static open-text box.
  • Segments results by work arrangement, department, tenure, and work location, letting operations teams isolate bottlenecks by employee group.
  • Uses a ranking exercise plus a preference question on update cadence/channels, giving facilities teams prioritized, actionable improvement signals rather than just a satisfaction score.

Jotform

Facilities Work Order Request Form Template

This is an intake/request form for submitting a facilities work order, not a post-service satisfaction survey. It's useful for capturing new requests but doesn't measure how employees felt about the process afterward. Best viewed as a complementary form rather than a direct competitor to a CSAT instrument.

What it does well

  • Purpose-built for quick facilities request submission
  • Likely supports file/photo attachments and routing common to Jotform's form builder
  • Simple, familiar form format for employees

Where it falls short

  • No satisfaction, timeliness, or communication measurement—only intake fields
  • Static form fields with no adaptive follow-up to unpack dissatisfaction
  • No published methodology for scoring or segmenting responses

SurveySparrow

Free Maintenance Work Order Form Template

Positioned as an order form for logging maintenance requests rather than a satisfaction survey. It may capture basic request details but appears focused on operational intake, not resolution experience or communication quality. Useful for request logging, less so for CSAT benchmarking.

What it does well

  • Likely offers a conversational, mobile-friendly form format typical of SurveySparrow
  • Free template lowers barrier to quick deployment
  • Framed for maintenance/order-taking workflows

Where it falls short

  • No apparent post-resolution satisfaction or communication questions
  • Static question flow with no adaptive AI probing of open feedback
  • No transparent scoring methodology or auto-generated CSAT reporting evident

Typeform

Maintenance Work Order Form Template

A request-intake form template for maintenance issues, emphasizing Typeform's conversational one-question-at-a-time UI. It does not appear to include satisfaction, timeliness, or quality-of-resolution measurement, making it an intake tool rather than a CSAT survey competitor.

What it does well

  • Polished, conversational form experience typical of Typeform
  • Likely mobile-responsive and easy to embed
  • Simple structure for quick request submission

Where it falls short

  • No visible satisfaction, resolution-speed, or communication-quality questions
  • Fixed question set with no adaptive AI follow-up on open responses
  • No transparent quality scoring or auto-generated operations report

QuestionPro

Client Service Satisfaction Survey Template

A generic client/service satisfaction survey template, not tailored to internal facilities or maintenance work orders. It could be adapted for facilities feedback but lacks facilities-specific stages like submission clarity or acknowledgment timeliness out of the box. More of a general-purpose CSAT starting point than a ready-to-field facilities survey.

What it does well

  • Established CSAT question structure (satisfaction, recommend likelihood) applicable across service contexts
  • Backed by QuestionPro's broader survey analytics platform
  • Flexible enough to be customized for various service types

Where it falls short

  • Not facilities-specific—missing submission, acknowledgment, and resolution-speed questions unless manually added
  • No adaptive AI follow-up interview to probe low scores in real time
  • No stated transparent prompt methodology or automated per-response quality scoring

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