Q01
Long Text
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Facilities Work Order CSAT Survey
Measures employee satisfaction with facilities maintenance requests—from submission clarity to resolution speed—helping workplace operations teams identify service bottlenecks and communication gaps.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
21 questions · ~4 min
Q02
Multiple Choice
Have you submitted a facilities or maintenance request in the past 3 months?
Q03
Multiple Choice
How did you submit your most recent facilities request?
Q04
Long Text
The initial acknowledgment of my request was timely.
Q05
Long Text
Overall, how satisfied are you with the facilities request process over the past 3 months?
Q06
Multiple Choice
While a request is in progress, how often would you prefer to receive updates?
Q07
Long Text
Please rank the following potential improvements from most to least important.
Q08
Long Text
What one change would most improve your facilities request experience?
Q09
Multiple Choice
What is your primary work arrangement?
Q10
Long Text
Thank you for completing this survey. Your feedback will directly inform improvements to our facilities services.
Q11
Long Text
For your most recent request, the steps to submit were clear.
Q12
Long Text
The quality of the completed work met my expectations.
Q13
Long Text
How likely are you to recommend our facilities request process to a colleague?
Q14
Multiple Choice
Which channels work best for receiving status updates on facilities requests? Select up to 3.
Q15
AI Interview
Based on your responses in this survey, please share any additional thoughts about your facilities request experience. Our AI moderator may ask a few brief follow-up questions.
Q16
Long Text
Which department best describes your role?
Q17
Long Text
Approximately how long did it take (or has it been) from submission to resolution of your most recent request?
Q18
Long Text
Communication from the facilities team was clear and helpful throughout the process.
Q19
Multiple Choice
How long have you been with the organization?
Q20
Long Text
The facilities team was professional and courteous.
Q21
Multiple Choice
Where is your primary work location?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.