Overall, how satisfied are you with the facilities request process over the past 3 months?
How did you submit your most recent facilities request?
- Helpdesk/Facilities portal
- Email
- Chat (Slack/Teams)
- Phone
- In person
- Other
For your most recent request, the steps to submit were clear.
Please rate the following aspects of your most recent facilities request.
About how many calendar days elapsed from submission to resolution? If still open, enter the number of days since submission.
While a request is in progress, how often would you prefer updates?
- Only when status changes
- About once per week
- Two to three times per week
- Daily
- No updates unless there is a delay
Which channels work best for status updates on facilities requests? Select up to 3.
- Email
- Helpdesk portal notifications
- Chat (Slack/Teams)
- SMS/Text
- Phone call
- Onsite digital signage
- Other
Please rank the following improvements from most to least important.
Attention check: To help us ensure data quality, please select "Agree" for this item.
- Strongly disagree
- Disagree
- Agree
- Strongly agree
What is your primary work arrangement?
- Onsite
- Hybrid
- Remote
- Prefer not to say
Which department best describes your role?
- Facilities/Workplace
- Operations
- Engineering/IT
- HR/People
- Finance
- Other
- Prefer not to say
How long have you been with the organization?
- Less than 6 months
- 6–12 months
- 1–3 years
- 3–5 years
- More than 5 years
- Prefer not to say
Where do you primarily work?
- Headquarters
- Regional office
- Field site
- Fully remote
- Prefer not to say
What one change would most improve your facilities request experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on facilities requests
Thank you for your time—your feedback helps us improve facilities services.