Facilities Work Order & Maintenance Request Survey Template

Collect feedback on facilities work orders and maintenance requests—response time, status updates, and communication—to find bottlenecks and improve service.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Rating

Overall, how satisfied are you with the facilities request process over the past 3 months?

Scale: 11 (star)

Min: Very dissatisfiedMax: Very satisfied

Multiple Choice

How did you submit your most recent facilities request?

Helpdesk/Facilities portal
Email
Chat (Slack/Teams)
Phone
In person
Other

Opinion Scale

For your most recent request, the steps to submit were clear.

Range: 1 – 10

Min: Very unclearMid: NeutralMax: Very clear

Matrix

Please rate the following aspects of your most recent facilities request.

Rows	Very poor	Poor	Fair	Good	Excellent
Initial acknowledgment	•	•	•	•	•
Time to first response	•	•	•	•	•
Clarity of status updates	•	•	•	•	•
Resolution speed	•	•	•	•	•
Professionalism of communication	•	•	•	•	•

Numeric

About how many calendar days elapsed from submission to resolution? If still open, enter the number of days since submission.

Accepts a numeric value

Whole numbers only

Multiple Choice

While a request is in progress, how often would you prefer updates?

Only when status changes
About once per week
Two to three times per week
Daily
No updates unless there is a delay

Multiple Choice

Which channels work best for status updates on facilities requests? Select up to 3.

Email
Helpdesk portal notifications
Chat (Slack/Teams)
SMS/Text
Phone call
Onsite digital signage
Other

Ranking

Please rank the following improvements from most to least important.

Drag to order (top = most important)

Clearer submission guidance
Faster initial acknowledgment
Quicker overall resolution
More proactive status updates
Transparent timelines/SLAs

Multiple Choice

Attention check: To help us ensure data quality, please select "Agree" for this item.

Strongly disagree
Disagree
Agree
Strongly agree

Q10

Multiple Choice

What is your primary work arrangement?

Onsite
Hybrid
Remote
Prefer not to say

Q11

Multiple Choice

Which department best describes your role?

Facilities/Workplace
Operations
Engineering/IT
HR/People
Finance
Other
Prefer not to say

Q12

Multiple Choice

How long have you been with the organization?

Less than 6 months
6–12 months
1–3 years
3–5 years
More than 5 years
Prefer not to say

Q13

Multiple Choice

Where do you primarily work?

Headquarters
Regional office
Field site
Fully remote
Prefer not to say

Q14

Long Text

What one change would most improve your facilities request experience?

Max 600 chars

Q15

AI Interview

AI Interview: 2 Follow-up Questions on facilities requests

AI InterviewLength: 2Personality: [Object Object]Mode: Fast

Reference questions: 9

Q16

Chat Message

Thank you for your time—your feedback helps us improve facilities services.

Frequently Asked Questions

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Operations