Which best describes your current status with this subscription?
- Active and paying
- Active on a free trial
- Paused
- Canceled within the last 90 days
- Canceled 90+ days ago
- Considering canceling
- Prefer not to say
In the past 12 months, did you attempt to cancel or pause this subscription?
- Successfully canceled
- Tried but did not complete cancellation
- Paused instead of canceling
- No, did not try
How easy or difficult is it to find the cancellation option on the website or app?
- Very easy
- Somewhat easy
- Neither easy nor difficult
- Somewhat difficult
- Very difficult
- I haven't tried to find it
Thinking about the cancellation flow, how clear were the following?
Overall, how clear is the cancellation path?
During cancellation, which offers or alternatives did you see, if any?
- One-time discount
- Lower-priced plan or downgrade
- Pause option
- Extended trial or free months
- Added features or bundle
- Not applicable — I didn't start cancellation
How fair did any offers feel?
Please rate your agreement with these statements about any offers presented.
I felt pressured to stay subscribed during cancellation.
How clear are the cancellation and refund policies?
- Very clear
- Somewhat clear
- Neither clear nor unclear
- Somewhat unclear
- Very unclear
- I have not read them
After that experience, how much do you trust the brand?
Rank your main reasons for canceling or considering it.
Attention check: To confirm you are paying attention, please select "I am paying attention."
- I am paying attention
- I am not paying attention
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
What is the highest level of education you have completed?
What is your current employment status?
What would make the cancellation path and any offers feel more fair or transparent?
Max 600 chars
AI Interview: 2 Follow-up Questions on Your Cancellation Experience
Thank you for your time—your feedback helps us improve.