Which best describes your current status with this subscription?
- Active and paying
- Active on a free trial
- Paused
- Canceled within the last 90 days
- Canceled 90+ days ago
- Considering canceling
- Prefer not to say
In the past 12 months, did you attempt to cancel or pause this subscription?
- Successfully canceled
- Tried but did not complete cancellation
- Paused instead of canceling
- No, did not try
How easy or difficult is it to find the cancellation option on the website or app?
- Very easy
- Somewhat easy
- Neither easy nor difficult
- Somewhat difficult
- Very difficult
- I haven't tried to find it
Thinking about the cancellation flow, how clear were the following?
| Rows | Very unclear | Somewhat unclear | Neither clear nor unclear | Somewhat clear | Very clear | Not applicable |
|---|
| Where to click to start cancellation | • | • | • | • | • | • |
| Steps required to finish | • | • | • | • | • | • |
| What happens immediately after canceling | • | • | • | • | • | • |
| How billing is handled after canceling | • | • | • | • | • | • |
| Confirmation provided at the end | • | • | • | • | • | • |
Overall, how clear is the cancellation path?
Scale: 10 (star)
Min: Not clearMax: Very clear
During cancellation, which offers or alternatives did you see, if any?
- One-time discount
- Lower-priced plan or downgrade
- Pause option
- Extended trial or free months
- Added features or bundle
- Not applicable — I didn't start cancellation
How fair did any offers feel?
Scale: 10 (star)
Min: Not fairMax: Very fair
Please rate your agreement with these statements about any offers presented.
| Rows | Strongly disagree | Disagree | Neither agree nor disagree | Agree | Strongly agree | Not applicable |
|---|
| Offer terms and limits were clear | • | • | • | • | • | • |
| Savings were easy to compare vs. my current plan | • | • | • | • | • | • |
| I had enough time to decide | • | • | • | • | • | • |
| I could decline and continue canceling easily | • | • | • | • | • | • |
| I could accept and still return to cancel if needed | • | • | • | • | • | • |
I felt pressured to stay subscribed during cancellation.
Range: 1 – 10
Min: Strongly disagreeMid: NeutralMax: Strongly agree
How clear are the cancellation and refund policies?
- Very clear
- Somewhat clear
- Neither clear nor unclear
- Somewhat unclear
- Very unclear
- I have not read them
After that experience, how much do you trust the brand?
Range: 1 – 10
Min: Do not trustMid: NeutralMax: Trust a lot
Rank your main reasons for canceling or considering it.
Drag to order (top = most important)
- Price is too high
- Not using it enough
- Found a better alternative
- Technical or service issues
- Content/features not relevant
- Billing or account frustration
Attention check: To confirm you are paying attention, please select "I am paying attention."
- I am paying attention
- I am not paying attention
Where do you live?
- United States
- United Kingdom
- Canada
- Australia
- European Union (other)
- Asia
- Latin America
- Africa
- Middle East
- Other
What is your age group?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
What is the highest level of education you have completed?
- Less than high school
- High school or GED
- Some college or vocational training
- Bachelor’s degree
- Master’s degree
- Doctoral or professional degree
- Prefer not to say
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Homemaker or caregiver
- Unemployed and seeking work
- Not seeking work
- Retired
- Prefer not to say
What would make the cancellation path and any offers feel more fair or transparent?
Max 600 chars
AI Interview: 2 Follow-up Questions on Your Cancellation Experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast Thank you for your time—your feedback helps us improve.