When was your most recent return with us?
- Within the last 30 days
- 31-90 days ago
- 91-180 days ago
- More than 6 months ago
How did you send the item back for your most recent return?
- Courier pickup from my address
- Dropped off at a store
- Dropped off at a carrier location
- Parcel locker/drop box
- I arranged my own shipping (not using a provided label)
How many returns have you made with us in the last 12 months? Please enter a whole number (enter 0 if none).
If your return involved a pickup, how satisfied were you with each aspect? Select “Not applicable” if your return did not involve pickup.
Thinking about the inspection for your most recent return, how would you rate the following?
How would you rate the speed from sending/handing off the item to receiving your refund or resolution?
How confident are you that the refund or credit amount was correct?
About how many calendar days passed from sending/handing off the item to receiving your refund or resolution? Please enter a whole number.
What was the outcome of your most recent return?
- Full refund to original payment method
- Partial refund
- Store credit
- Exchange
- Replacement
- Refund denied
- Outcome still pending
- Prefer not to say
Which channels did you receive updates from about your return? Select all that apply.
- Email
- SMS/text
- Mobile app push notification
- Website order status page
- Phone call
- In-store staff
- I did not receive any updates
Attention check: To confirm you are paying attention, please select “I am paying attention.”
- Strongly disagree
- Disagree
- Neutral
- Agree
- I am paying attention
- Prefer not to answer
Please rank these return aspects by importance to you (top = most important).
Overall, how satisfied are you with your most recent returns journey?
How likely are you to recommend our returns process to a friend or colleague?
Which best describes your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
- Self-describe
Optional: If you selected self-describe, you may specify your gender here.
Max 100 chars
Where do you live?
- Africa
- Asia
- Europe
- Middle East
- North America
- Oceania
- South America
- Prefer not to say
What is the highest level of education you have completed?
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Homemaker/caregiver
- Retired
- Unemployed
- Prefer not to say
What is one thing we could improve about the returns process?
Max 600 chars
AI Interview: 2 Follow-up Questions on Your Returns Experience
Thank you for your time—your feedback helps us improve the returns experience.