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Mental Health Care Access & Provider Fit Survey

Assesses barriers to mental health care, provider-patient fit, telehealth preferences, wait times, and affordability. Designed for health systems, insurers, and researchers seeking to identify actionable improvements in mental health service delivery.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

31

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Q1
Chat Message
Welcome and thank you for participating in this survey about mental health care access and experiences. This survey is voluntary. You may skip any question or stop at any time. There are no right or wrong answers—we are interested in your honest opinions and experiences. Your responses are confidential and will be reported only in aggregate. No personally identifying information will be shared. The results will be used to improve mental health services and provider matching. The survey takes approximately 8–10 minutes to complete.
Q2
Multiple Choice
In the last 12 months, did you try to get mental health care?
  • Yes, I saw a provider
  • Yes, I tried but did not get an appointment
  • No
  • Prefer not to say
Q3
Multiple Choice
Which type(s) of mental health provider did you see in the last 12 months? Select all that apply.
  • Psychiatrist (MD/DO)
  • Psychologist (PhD/PsyD)
  • Therapist/Counselor (e.g., LCSW, LMFT, LPC)
  • Primary care clinician
  • Psychiatric nurse practitioner
  • Group therapy program
  • Other
  • Not applicable—I did not see a provider
Q4
Dropdown
Approximately how many mental health appointments did you have in the last 12 months?
  • 0
  • 1–3
  • 4–6
  • 7–12
  • 13–24
  • 25 or more
Q5
Opinion Scale
How well did your most recent provider's expertise match your needs?
Range: 1 7
Min: Not at all wellMid: NeutralMax: Extremely well
Q6
Opinion Scale
My most recent provider listened carefully to my concerns.
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q7
Opinion Scale
My most recent provider explained treatment options clearly.
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q8
Opinion Scale
My most recent provider made me feel comfortable and respected.
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q9
Multiple Choice
In the last 12 months, did you switch mental health providers?
  • Yes
  • No
  • Not applicable
Q10
Ranking
Please rank the reasons you switched providers, from most to least important.
Drag to order (top = most important)
  1. Poor fit with provider
  2. Wait times were too long
  3. Cost or insurance issues
  4. Schedule didn't work
  5. Provider left or changed network
  6. Preferred telehealth
  7. Location or transportation
Q11
Dropdown
How long did you wait for your most recent new-patient mental health appointment?
  • Same week
  • 1–2 weeks
  • 3–4 weeks
  • 1–2 months
  • 3+ months
  • I never got an appointment
Q12
Multiple Choice
Which of the following, if any, made it difficult for you to get a mental health appointment? Select all that apply.
  • No providers taking new patients
  • Waitlist too long
  • Cost too high or insurance not accepted
  • Couldn't find a provider who fit my needs
  • Available times didn't fit my schedule
  • Transportation or distance
  • Uncomfortable seeking care
  • Technology barriers
  • Other
  • None of the above
Q13
Multiple Choice
In the last 12 months, did you use telehealth (video or phone) for mental health care?
  • Yes, video visits
  • Yes, phone calls
  • Yes, both
  • No
Q14
Opinion Scale
Compared with in-person visits, telehealth was more convenient.
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q15
Opinion Scale
Compared with in-person visits, the quality of care via telehealth was just as good.
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q16
Opinion Scale
Compared with in-person visits, I felt just as comfortable being open and honest during telehealth sessions.
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q17
Multiple Choice
How do you usually pay for mental health care?
  • Employer-sponsored insurance
  • Individual/Marketplace plan
  • Medicaid
  • Medicare
  • Student plan
  • Military/VA (e.g., TRICARE)
  • Uninsured/self-pay
  • Other
  • Prefer not to say
Q18
Dropdown
Approximately how much did you pay out of pocket for your most recent mental health visit?
  • $0 (fully covered)
  • $1–$25
  • $26–$50
  • $51–$100
  • $101–$200
  • More than $200
  • Don't know / Prefer not to say
Q19
Opinion Scale
Overall, my mental health care costs were affordable.
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q20
Multiple Choice
What, if anything, might keep you from seeking mental health care in the next 6 months? Select all that apply.
  • I feel fine / no need
  • Prefer self-help or informal support
  • Privacy or stigma concerns
  • Cost or coverage
  • Unsure how to get started
  • Scheduling or transportation
  • Past negative experience
  • Don't trust providers
  • Other
  • Nothing is likely to prevent me
Q21
Opinion Scale
How likely are you to seek mental health care in the next 6 months?
Range: 1 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q22
Ranking
Please rank the following from most to least important when choosing a mental health provider.
Drag to order (top = most important)
  1. Expertise that matches my concerns
  2. Appointments available soon
  3. Insurance accepted / low out-of-pocket cost
  4. Good communication style / rapport
  5. Cultural or language match
  6. Telehealth availability
  7. Location / convenience
Q23
Long Text
Based on your responses in this survey, please share any additional thoughts or feelings about your experience getting or receiving mental health care.
Max chars
Q24
AI Interview
We'd like to learn a bit more about your mental health care experience. An AI moderator will ask a couple of brief follow-up questions.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 8
Q25
Dropdown
What is your age?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q26
Multiple Choice
Which best describes your gender?
  • Woman
  • Man
  • Non-binary or gender diverse
  • Prefer not to say
Q27
Dropdown
Where do you currently live?
  • United States
  • Canada
  • United Kingdom
  • Australia
  • European Union
  • Other
Q28
Dropdown
What is the highest level of education you have completed?
  • Less than high school
  • High school or GED
  • Some college / Associate degree
  • Bachelor's degree
  • Graduate or professional degree
  • Prefer not to say
Q29
Dropdown
What is your current employment status?
  • Full-time
  • Part-time
  • Self-employed
  • Student
  • Unemployed
  • Homemaker
  • Retired
  • Unable to work
  • Prefer not to say
Q30
Multiple Choice
How do you describe your race or ethnicity? Select all that apply.
  • American Indian or Alaska Native
  • Asian
  • Black or African American
  • Hispanic or Latino/a/x
  • Middle Eastern or North African
  • Native Hawaiian or Other Pacific Islander
  • White
  • Multiple races/ethnicities
  • Other
  • Prefer not to say
Q31
Chat Message
Thank you for completing this survey. Your responses are confidential and will be used to help improve mental health care access and provider matching. If you are currently experiencing a mental health crisis, please contact the 988 Suicide & Crisis Lifeline by calling or texting 988.

Frequently Asked Questions

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