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FOIA/Public Records Request Survey Template: Timelines, Fees

Gather resident feedback to improve FOIA/public records request clarity, response times, and fee transparency. Boost trust and satisfaction with this template.

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Intelligent follow-up questions based on responses

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Comprehensive insights and recommendations

Sample Survey Items

Q1
multiple choice
Have you submitted a public records request in the last 12 months?
  • Yes
  • No
  • Not sure
Q2
multiple choice
How did you submit your most recent request?
  • Online portal
  • Email
  • In person
  • Mail
  • Fax
  • Not applicable—I have not submitted a request
  • Other
Q3
matrix
How clear is each of the following to you?
Q4
multiple choice
How satisfied were you with any explanations for denials or redactions?
  • Very dissatisfied
  • Somewhat dissatisfied
  • Neither satisfied nor dissatisfied
  • Somewhat satisfied
  • Very satisfied
  • Not applicable
Q5
numeric
If you submitted a request, about how many calendar days passed before you received the initial response?
Q6
multiple choice
How clearly was the expected timeline communicated to you?
  • Very clearly
  • Somewhat clearly
  • Neither clear nor unclear
  • Somewhat unclearly
  • Very unclearly
  • Not applicable
Q7
ranking
Rank the most helpful ways to track request status (drag to rank).
Q8
multiple choice
Attention check: To confirm you are paying attention, please select "Agree".
  • Strongly disagree
  • Disagree
  • Neither agree nor disagree
  • Agree
  • Strongly agree
Q9
numeric
If you paid fees, about how much did you pay in total (USD)?
Q10
multiple choice
Which fee types did you encounter? Select all that apply.
  • Per-page copying
  • Electronic processing
  • Hourly labor
  • Mailing or shipping
  • Certification or notarization
  • I did not incur fees
  • Other
Q11
opinion scale
Overall, how reasonable were the fees for your request?
Q12
multiple choice
Did costs lead you to narrow or cancel your request?
  • No
  • Yes, I narrowed the scope
  • Yes, I canceled the request
  • Not applicable
Q13
rating
Overall, how easy was the public records process in your jurisdiction?
Q14
long text
What one change would most improve clarity, timelines, or costs?
Max 600 chars
Q15
multiple choice
Are you likely to file a public records request in the next 12 months?
  • Yes
  • No
  • Not sure
Q16
dropdown
What is your age group?
Q17
multiple choice
Which best describes your gender?
  • Man
  • Woman
  • Non-binary
  • Self-describe
  • Prefer not to say
Q18
short text
If you chose self-describe, you may specify (optional).
Max 100 chars
Q19
dropdown
What is the highest level of education you have completed?
Q20
multiple choice
What is your current employment status?
  • Employed full-time
  • Employed part-time
  • Self-employed
  • Unemployed, seeking work
  • Not working by choice (student, caregiver, etc.)
  • Retired
  • Prefer not to say
Q21
short text
Which state or territory do you live in? Abbreviation is fine.
Max 100 chars
Q22
chat message
Welcome! Thank you for sharing your experience with public records (FOIA) requests. This brief survey takes about 5 minutes. Your responses are anonymous and will be reported in aggregate.
Q23
long text
Anything else you would like to share about public records (FOIA) requests?
Max 600 chars
Q24
ai interview
AI Interview: 2 Follow-up Questions on your responses about public records requests
AI Interview
Q25
chat message
Thank you for completing the survey! Your input helps improve the clarity, timelines, and costs of public records requests.

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FOIA/Public Records Request Survey Template: Timelines, Fees - Survey Template | QuestionPunk