All Templates

FOIA/Public Records Request Survey Template: Timelines, Fees

Gather resident feedback to improve FOIA/public records request clarity, response times, and fee transparency. Boost trust and satisfaction with this template.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Multiple Choice
Have you submitted a public records request in the last 12 months?
  • Yes
  • No
  • Not sure
Q2
Multiple Choice
How did you submit your most recent request?
  • Online portal
  • Email
  • In person
  • Mail
  • Fax
  • Not applicable—I have not submitted a request
  • Other
Q3
Matrix
How clear is each of the following to you?
RowsVery unclearSomewhat unclearNeither clear nor unclearSomewhat clearVery clearNot applicable
How to submit a request••••••
Which records are available••••••
Fees and how they are calculated••••••
Reasons for any exemptions or redactions••••••
How to appeal or get help••••••
Q4
Multiple Choice
How satisfied were you with any explanations for denials or redactions?
  • Very dissatisfied
  • Somewhat dissatisfied
  • Neither satisfied nor dissatisfied
  • Somewhat satisfied
  • Very satisfied
  • Not applicable
Q5
Numeric
If you submitted a request, about how many calendar days passed before you received the initial response?
Accepts a numeric value
Whole numbers only
Q6
Multiple Choice
How clearly was the expected timeline communicated to you?
  • Very clearly
  • Somewhat clearly
  • Neither clear nor unclear
  • Somewhat unclearly
  • Very unclearly
  • Not applicable
Q7
Ranking
Rank the most helpful ways to track request status (drag to rank).
Drag to order (top = most important)
  1. Email updates
  2. Online portal status page
  3. Phone support
  4. Text/SMS alerts
  5. Assigned contact person
Q8
Multiple Choice
Attention check: To confirm you are paying attention, please select "Agree".
  • Strongly disagree
  • Disagree
  • Neither agree nor disagree
  • Agree
  • Strongly agree
Q9
Numeric
If you paid fees, about how much did you pay in total (USD)?
Accepts a numeric value
Whole numbers only
Q10
Multiple Choice
Which fee types did you encounter? Select all that apply.
  • Per-page copying
  • Electronic processing
  • Hourly labor
  • Mailing or shipping
  • Certification or notarization
  • I did not incur fees
  • Other
Q11
Opinion Scale
Overall, how reasonable were the fees for your request?
Range: 1 – 10
Min: Not reasonableMid: NeutralMax: Very reasonable
Q12
Multiple Choice
Did costs lead you to narrow or cancel your request?
  • No
  • Yes, I narrowed the scope
  • Yes, I canceled the request
  • Not applicable
Q13
Rating
Overall, how easy was the public records process in your jurisdiction?
Scale: 10 (star)
Min: Very difficultMax: Very easy
Q14
Long Text
What one change would most improve clarity, timelines, or costs?
Max 600 chars
Q15
Multiple Choice
Are you likely to file a public records request in the next 12 months?
  • Yes
  • No
  • Not sure
Q16
Dropdown
What is your age group?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q17
Multiple Choice
Which best describes your gender?
  • Man
  • Woman
  • Non-binary
  • Self-describe
  • Prefer not to say
Q18
Short Text
If you chose self-describe, you may specify (optional).
Max 100 chars
Q19
Dropdown
What is the highest level of education you have completed?
  • Less than high school
  • High school or equivalent
  • Some college or associate degree
  • Bachelor’s degree
  • Graduate or professional degree
  • Prefer not to say
Q20
Multiple Choice
What is your current employment status?
  • Employed full-time
  • Employed part-time
  • Self-employed
  • Unemployed, seeking work
  • Not working by choice (student, caregiver, etc.)
  • Retired
  • Prefer not to say
Q21
Short Text
Which state or territory do you live in? Abbreviation is fine.
Max 100 chars
Q22
Chat Message
Welcome! Thank you for sharing your experience with public records (FOIA) requests. This brief survey takes about 5 minutes. Your responses are anonymous and will be reported in aggregate.
Q23
Long Text
Anything else you would like to share about public records (FOIA) requests?
Max 600 chars
Q24
AI Interview
AI Interview: 2 Follow-up Questions on your responses about public records requests
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q25
Chat Message
Thank you for completing the survey! Your input helps improve the clarity, timelines, and costs of public records requests.

Ready to Get Started?

Launch your survey in minutes with this pre-built template

Use This TemplateBrowse More Templates