Q01
Long Text
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Public Records (FOIA) Request Satisfaction Survey
Measures resident satisfaction with public records/FOIA request processes—covering clarity of guidance, response timelines, fee transparency, and overall ease—to help government agencies and civic organizations identify actionable improvement priorities.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
27 questions · ~4 min
Q02
Multiple Choice
Have you submitted a public records (FOIA) request in the last 12 months?
Q03
Long Text
How clear was the information about how to submit a public records request?
Q04
Multiple Choice
Approximately how many calendar days passed between submitting your request and receiving the initial response?
Q05
Multiple Choice
Which types of fees, if any, did you encounter? Select all that apply.
Q06
Long Text
Overall, how easy or difficult was the public records request process in your jurisdiction?
Q07
Long Text
What is your age group?
Q08
Long Text
Thank you for completing this survey! Your input will help improve the clarity, timelines, and costs of public records request processes. Your responses are confidential and will be reported only in aggregate.
Q09
Multiple Choice
How did you submit your most recent public records request?
Q10
Long Text
How clear was the information about what records are available for request?
Q11
Long Text
How clear was the communication about the expected timeline for your request?
Q12
Multiple Choice
Approximately how much did you pay in total fees for your most recent public records request?
Q13
Long Text
Overall, how satisfied are you with the public records request process in your jurisdiction?
Q14
Multiple Choice
Which best describes your gender?
Q15
Long Text
How clear was the information about the fee structure and estimated costs?
Q16
Multiple Choice
Which of the following would be most helpful for tracking the status of a public records request? Select up to 3.
Q17
Long Text
Overall, how reasonable were the fees you paid for your public records request?
Q18
Long Text
How likely are you to file a public records request in the next 12 months?
Q19
Long Text
What is the highest level of education you have completed?
Q20
Long Text
How clear was the information about exemptions and reasons records might be denied or redacted?
Q21
Multiple Choice
Did the costs associated with your request lead you to change your plans?
Q22
Long Text
If you could change one thing to improve the public records request process (clarity, timelines, or costs), what would it be?
Q23
Multiple Choice
What is your current employment status?
Q24
Long Text
How satisfied were you with any explanations provided for denials or redactions in your request?
Q25
Long Text
Based on your responses in this survey, is there anything else you would like to share about your experience with public records (FOIA) requests?
Q26
Long Text
Which U.S. state or territory do you live in?
Q27
AI Interview
We'd like to learn more about your experience with public records requests. An AI moderator will ask a couple of brief follow-up questions based on your earlier responses.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.