Measures resident satisfaction with public records/FOIA request processes—covering clarity of guidance, response timelines, fee transparency, and overall ease—to help government agencies and civic organizations identify actionable improvement priorities.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
27
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome and thank you for participating in this survey about your experience with public records (FOIA) requests.
This survey takes about 5–7 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions.
All responses are anonymous, kept confidential, and will be reported only in aggregate to help improve public records processes.
Q2
Multiple Choice
Have you submitted a public records (FOIA) request in the last 12 months?
Yes
No
Not sure
Q3
Multiple Choice
How did you submit your most recent public records request?
Online portal
Email
In person
Mail
Fax
Other (please specify)
Q4
Opinion Scale
How clear was the information about how to submit a public records request?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q5
Opinion Scale
How clear was the information about what records are available for request?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q6
Opinion Scale
How clear was the information about the fee structure and estimated costs?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q7
Opinion Scale
How clear was the information about exemptions and reasons records might be denied or redacted?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q8
Opinion Scale
How satisfied were you with any explanations provided for denials or redactions in your request?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q9
Multiple Choice
Approximately how many calendar days passed between submitting your request and receiving the initial response?
1–5 days
6–10 days
11–20 days
21–30 days
More than 30 days
I have not yet received a response
Don't remember
Q10
Opinion Scale
How clear was the communication about the expected timeline for your request?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q11
Multiple Choice
Which of the following would be most helpful for tracking the status of a public records request? Select up to 3.
Email updates
Online portal status page
Phone support
Text/SMS alerts
Assigned contact person
Other (please specify)
Q12
Multiple Choice
Which types of fees, if any, did you encounter? Select all that apply.
Per-page copying
Electronic processing
Hourly labor
Mailing or shipping
Certification or notarization
I did not incur any fees
Other (please specify)
Q13
Multiple Choice
Approximately how much did you pay in total fees for your most recent public records request?
$0 (no fees)
$1–$10
$11–$25
$26–$50
$51–$100
More than $100
Don't remember
Q14
Opinion Scale
Overall, how reasonable were the fees you paid for your public records request?
Range: 1 – 7
Min: Not at all reasonableMid: NeutralMax: Extremely reasonable
Q15
Multiple Choice
Did the costs associated with your request lead you to change your plans?
No, costs did not affect my request
Yes, I narrowed the scope of my request
Yes, I canceled my request entirely
Not applicable—I did not incur fees
Q16
Opinion Scale
Overall, how easy or difficult was the public records request process in your jurisdiction?
Overall, how satisfied are you with the public records request process in your jurisdiction?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q18
Opinion Scale
How likely are you to file a public records request in the next 12 months?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q19
Long Text
If you could change one thing to improve the public records request process (clarity, timelines, or costs), what would it be?
Max chars
Q20
Long Text
Based on your responses in this survey, is there anything else you would like to share about your experience with public records (FOIA) requests?
Max chars
Q21
AI Interview
We'd like to learn more about your experience with public records requests. An AI moderator will ask a couple of brief follow-up questions based on your earlier responses.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q22
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q23
Multiple Choice
Which best describes your gender?
Man
Woman
Non-binary
Self-describe (please specify)
Prefer not to say
Q24
Dropdown
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college or associate degree
Bachelor's degree
Graduate or professional degree
Prefer not to say
Q25
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Unemployed, seeking work
Not working by choice (student, caregiver, etc.)
Retired
Prefer not to say
Q26
Dropdown
Which U.S. state or territory do you live in?
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
American Samoa
Guam
Northern Mariana Islands
Puerto Rico
U.S. Virgin Islands
Other U.S. territory
Prefer not to say
Q27
Chat Message
Thank you for completing this survey! Your input will help improve the clarity, timelines, and costs of public records request processes. Your responses are confidential and will be reported only in aggregate.
Frequently Asked Questions
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