Evaluates software error message clarity, perceived responsibility, user confidence, and recovery experience to optimize UX copy, reduce support volume, and improve trust.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
24
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to this survey about your experience with software error messages.
This survey takes approximately 6–8 minutes to complete. Your participation is completely voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions and experiences.
All responses are confidential and will be reported in aggregate only. Results will be used to improve error message design and user recovery experiences.
By continuing, you confirm that you have read and understood the above.
Q2
Multiple Choice
When did you most recently encounter a software error message?
Within the last 7 days
8–14 days ago
15–30 days ago
More than 30 days ago
I haven't encountered one recently
Q3
Opinion Scale
In the past 3 months, how often have error messages slowed you down?
Range: 1 – 5
Min: NeverMid: NeutralMax: Very often
Q4
Multiple Choice
On what type of device or platform did you encounter the error?
Desktop application
Mobile application
Web browser on desktop or laptop
Web browser on mobile
Command line or terminal
Other
Q5
Multiple Choice
Which best describes the most recent software error you encountered?
Crash or app closed unexpectedly
Freeze, hang, or unresponsive screen
Validation or form submission error
Connection or network issue
Permission or access denied
Timeout
Other
Q6
Multiple Choice
Where were you in the product when the error occurred?
Sign-in or authentication
Settings or account management
Creating or editing content
Data entry or form submission
File operations (upload, download, save)
Network-dependent action (sync, fetch, API call)
Installation or update
Other
Q7
Opinion Scale
How disruptive was the error to what you were trying to do?
Range: 1 – 7
Min: Not at all disruptiveMid: NeutralMax: Extremely disruptive
Q8
Multiple Choice
Which of the following elements did the error message include? Select all that apply.
Plain-language description of the problem
Technical code or identifier
Suggested next steps
Retry button
Link to help or support contact
Diagnostic details (logs or trace)
None of the above
Don't remember
Q9
Opinion Scale
How clear was the error message in explaining what went wrong?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q10
Opinion Scale
How appropriate was the tone of the error message?
Range: 1 – 7
Min: Not at all appropriateMid: NeutralMax: Completely appropriate
Q11
Opinion Scale
How actionable was the error message—did it tell you what to do next?
Range: 1 – 7
Min: Not at all actionableMid: NeutralMax: Completely actionable
Q12
Opinion Scale
How confident were you that you knew what to do next after seeing the error message?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Completely confident
Q13
Multiple Choice
Were you able to complete your task after encountering the error?
Yes, immediately
Yes, after trying one or more steps
No, I could not complete my task
Q14
Dropdown
Approximately how long did it take you to recover and continue your task?
Less than 1 minute
1–5 minutes
6–15 minutes
16–30 minutes
More than 30 minutes
I was unable to recover
Not applicable
Q15
Ranking
Rank the following recovery aids from most to least helpful based on your experience.
Drag to order (top = most important)
Specific steps to fix the problem
Retry action
Undo or restore option
Link to a detailed help article
Option to contact support
Q16
Multiple Choice
Who or what do you think was most responsible for the error you experienced?
The software or application itself
The company or development team
My own actions or input
My device or hardware
My internet or network connection
A third-party service or integration
Not sure
Q17
Long Text
If you could rewrite the error message you encountered, what would it say?
Max chars
Q18
AI Interview
We'd like to learn a bit more about your error experience. A few follow-up questions will appear based on your earlier responses.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q19
Multiple Choice
Which best describes your current role?
Software engineer or developer
QA or test engineer
Product manager
Designer or UX researcher
Data or analytics professional
IT or support
General or non-technical user
Other
Q20
Multiple Choice
How many years of experience do you have working with software in your role?
0–1 years
2–4 years
5–9 years
10–14 years
15+ years
Q21
Opinion Scale
How would you rate your overall technical proficiency?
Range: 1 – 7
Min: Very lowMid: NeutralMax: Very high
Q22
Dropdown
Which industry do you primarily work in?
Technology
Finance
Healthcare
Education
Government or public sector
Retail or eCommerce
Media or entertainment
Other
Prefer not to say
Q23
Dropdown
In which region do you primarily live?
Africa
Asia
Europe
North America
Oceania
South America
Prefer not to say
Q24
Chat Message
Thank you for completing this survey. Your feedback will help improve error messages and recovery experiences across software products.
Frequently Asked Questions
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