Measures user experiences with AI errors, recovery preferences, and resulting trust impact. Designed for AI product teams seeking to prioritize reliability improvements and reduce error-driven churn.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
28
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome, and thank you for participating in this survey about your experiences with AI-powered tools.
This survey takes approximately 5–7 minutes and covers your recent AI use, any errors you may have encountered, and how you handle them. There are no right or wrong answers — we are interested only in your honest opinions and experiences.
Your participation is entirely voluntary, and you may stop at any time. All responses are anonymous and will be reported only in aggregate for internal product research purposes. Please do not include any personally identifiable information in your open-ended responses.
Q2
Multiple Choice
Have you used any AI-powered product or feature in the last 30 days?
Yes
No
Q3
Dropdown
Which of the following AI product categories have you used most frequently in the last 30 days?
Writing assistant (e.g., drafting, rewriting)
Code assistant (e.g., coding, debugging)
Image or video generation
Search with AI-generated answers
Customer support chatbot
Productivity suite with AI (docs, slides, email)
Data analysis or BI assistant
Other
Q4
Multiple Choice
How frequently do you use AI-powered features in a typical week?
Less than once a week
1–2 times a week
3–5 times a week
About once a day
Multiple times a day
Q5
Multiple Choice
In the last 30 days, did you encounter any AI output that you would consider a mistake or error?
Yes
No
Not sure
Q6
Dropdown
Approximately how many distinct AI mistakes did you notice in the last 30 days?
1–2
3–5
6–10
11–20
More than 20
Q7
Multiple Choice
Which of the following types of mistakes did you encounter? Select all that apply.
Factual inaccuracy
Irrelevant or off-topic output
Biased or unsafe content
Hallucinated references or sources
Misinterpreted my instructions
Formatting or structure issues
Tool or plugin execution failed
Other (please specify)
Q8
Opinion Scale
How severe was the single most impactful AI mistake you encountered in the last 30 days?
Range: 1 – 7
Min: Not at all severeMid: NeutralMax: Extremely severe
Q9
Long Text
Please briefly describe the most impactful AI mistake you encountered. What happened, and what was the effect on your work or task? (Do not include any personal data.)
Max chars
Q10
Opinion Scale
How tolerant are you of occasional mistakes in AI-generated outputs?
Range: 1 – 7
Min: Not at all tolerantMid: NeutralMax: Extremely tolerant
Q11
Dropdown
At approximately what error rate would you consider stopping use of an AI feature?
Less than 1% of interactions
1–2%
3–5%
6–10%
More than 10%
Not sure
Q12
Opinion Scale
When an AI tool makes a mistake, how important is it to you that the recovery process is fast?
Range: 1 – 7
Min: Not at all importantMid: NeutralMax: Extremely important
Q13
Ranking
Please rank the following recovery features from most helpful (1) to least helpful (6) when recovering from an AI mistake.
Drag to order (top = most important)
Ability to retry with a revised prompt
Step-by-step guided correction
Clear explanation of what went wrong
Access to a help article or tips
Live chat with a support agent
Community forum or peer support
Q14
Multiple Choice
When you receive an unsatisfactory AI output, what is your first-choice method for recovering?
Retry with a better prompt
Use a step-by-step guided fix
Consult a help article or tips
Chat with a support agent
Search a community forum
Other (please specify)
Q15
Opinion Scale
After successfully recovering from an AI mistake, how confident do you feel about continuing to use the AI tool?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q16
Opinion Scale
Overall, how much do you trust AI-powered features to produce accurate and reliable outputs?
Range: 1 – 7
Min: Do not trust at allMid: NeutralMax: Trust completely
Q17
Opinion Scale
Over the next 90 days, how do you expect the reliability of AI tools to change?
Range: 1 – 7
Min: Much less reliableMid: NeutralMax: Much more reliable
Q18
Opinion Scale
To what extent do you agree with the following statement: 'AI tools are transparent about when they might be wrong.'
Based on your responses in this survey, is there anything else you would like to share about your experiences with AI errors, recovery, or trust? (Please do not include personal data.)
Max chars
Q22
AI Interview
We'd like to understand your experience with AI errors in a bit more depth. An AI moderator will ask you a couple of follow-up questions based on your responses.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q23
Multiple Choice
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q24
Multiple Choice
What is your gender?
Woman
Man
Non-binary
Self-describe (please specify)
Prefer not to say
Q25
Dropdown
In which region do you primarily reside?
Africa
Asia
Europe
Middle East
North America
Oceania
South America
Prefer not to say
Q26
Multiple Choice
What is your highest level of education?
High school or less
Some college or associate degree
Bachelor's degree
Master's degree
Doctorate
Prefer not to say
Q27
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Unemployed
Retired
Prefer not to say
Q28
Chat Message
Thank you for completing this survey! Your anonymous feedback will be used to improve AI error handling and recovery experiences.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
Can I test my survey before launching?
Yes. Use synthetic testing to create AI personas and run them through your survey. This helps catch issues with question flow, logic, and wording before real respondents see it.
How many languages are supported?
QuestionPunk supports 142+ languages. Add languages from the survey editor, auto-translate questions, and share language-specific links. AI interviews also adapt to the respondent's language automatically.
How can I share my survey?
Share via a direct link (with optional custom slug), embed on your website (iframe or script), distribute through Prolific for research panels, or generate a QR code for physical distribution.
Can I export survey results?
Yes. Export as CSV (flat or wide layout), Excel (XLSX), or export the survey structure as PDF/Word. Filter by suspicious level, response type, language, or date range before exporting.
Does QuestionPunk detect fraudulent responses?
Yes. Every response is automatically classified with a suspicious level (low/medium/high) based on attention checks, response timing, and behavioral signals. You can filter flagged responses in the Responses tab.
What are the pricing plans?
Basic (Free): 20 responses/month. Business ($50/month or $500/year): 5,000 responses/month with priority support. Enterprise (Custom): unlimited responses, remove branding, custom domain, and dedicated support.
How long does support take to reply?
We reply within 24 hours, often much sooner. Include key details in your message to help us assist you faster.