Q01
Long Text
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AI Error Tolerance & Recovery Experience Survey
Measures user experiences with AI errors, recovery preferences, and resulting trust impact. Designed for AI product teams seeking to prioritize reliability improvements and reduce error-driven churn.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
28 questions · ~4 min
Q02
Multiple Choice
Have you used any AI-powered product or feature in the last 30 days?
Q03
Multiple Choice
In the last 30 days, did you encounter any AI output that you would consider a mistake or error?
Q04
Long Text
How tolerant are you of occasional mistakes in AI-generated outputs?
Q05
Long Text
When an AI tool makes a mistake, how important is it to you that the recovery process is fast?
Q06
Long Text
After successfully recovering from an AI mistake, how confident do you feel about continuing to use the AI tool?
Q07
Long Text
Based on your responses in this survey, is there anything else you would like to share about your experiences with AI errors, recovery, or trust? (Please do not include personal data.)
Q08
Multiple Choice
What is your age group?
Q09
Long Text
Thank you for completing this survey! Your anonymous feedback will be used to improve AI error handling and recovery experiences.
Q10
Long Text
Which of the following AI product categories have you used most frequently in the last 30 days?
Q11
Long Text
Approximately how many distinct AI mistakes did you notice in the last 30 days?
Q12
Long Text
At approximately what error rate would you consider stopping use of an AI feature?
Q13
Long Text
Please rank the following recovery features from most helpful (1) to least helpful (6) when recovering from an AI mistake.
Q14
Long Text
Overall, how much do you trust AI-powered features to produce accurate and reliable outputs?
Q15
AI Interview
We'd like to understand your experience with AI errors in a bit more depth. An AI moderator will ask you a couple of follow-up questions based on your responses.
Q16
Multiple Choice
What is your gender?
Q17
Multiple Choice
How frequently do you use AI-powered features in a typical week?
Q18
Multiple Choice
Which of the following types of mistakes did you encounter? Select all that apply.
Q19
Multiple Choice
When you receive an unsatisfactory AI output, what is your first-choice method for recovering?
Q20
Long Text
Over the next 90 days, how do you expect the reliability of AI tools to change?
Q21
Long Text
In which region do you primarily reside?
Q22
Long Text
How severe was the single most impactful AI mistake you encountered in the last 30 days?
Q23
Long Text
To what extent do you agree with the following statement: 'AI tools are transparent about when they might be wrong.'
Q24
Multiple Choice
What is your highest level of education?
Q25
Long Text
Please briefly describe the most impactful AI mistake you encountered. What happened, and what was the effect on your work or task? (Do not include any personal data.)
Q26
Long Text
To what extent do you agree with the following statement: 'When an AI makes a mistake, it is clearly communicated to me.'
Q27
Multiple Choice
What is your current employment status?
Q28
Long Text
To what extent do you agree with the following statement: 'AI providers are actively working to reduce errors in their products.'
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.