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AI Error Experience & Recovery Feedback Survey Template

Collect user feedback on AI errors, impact, and recovery. Measure tolerance and trust to prioritize fixes, reduce churn, and improve reliability.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Chat Message
Welcome! This short survey asks about your recent AI use, errors you’ve seen, and how you recover. It takes about 5–7 minutes. Please do not include personal data in open answers.
Q2
Dropdown
Which AI product category have you used most in the last 30 days?
  • Writing assistant (e.g., drafting, rewriting)
  • Code assistant (e.g., coding, debugging)
  • Image/video generation
  • Search with AI answers
  • Customer support chatbot
  • Productivity suite with AI (docs, slides, email)
  • Data analysis or BI assistant
  • Other/Not listed
Q3
Multiple Choice
In the last 30 days, did you encounter an AI output you would consider a mistake?
  • Yes
  • No
  • Not sure
Q4
Numeric
About how many clear AI mistakes did you notice in the last 30 days? (enter 0 if none)
Accepts a numeric value
Whole numbers only
Q5
Multiple Choice
What types of mistakes did you encounter? Select all that apply.
  • Factual inaccuracy
  • Irrelevant or off-topic output
  • Biased or unsafe content
  • Hallucinated references or sources
  • Misinterpreted instructions
  • Formatting or structure issues
  • Tool or plugin execution failed
  • Other
Q6
Opinion Scale
How severe was the most impactful mistake you encountered in the last 30 days?
Range: 1 – 10
Min: TrivialMid: ModerateMax: Severe
Q7
Long Text
Briefly describe the most impactful mistake (no personal data). What happened, and what was the impact?
Max 600 chars
Q8
Rating
How tolerant are you of occasional AI mistakes if recovery is easy?
Scale: 11 (star)
Min: Not tolerantMax: Very tolerant
Q9
Dropdown
At about what error rate would you stop using an AI feature?
  • <1% of interactions
  • 1–2%
  • 3–5%
  • 6–10%
  • >10%
  • Not sure
Q10
Opinion Scale
How important is fast recovery when an AI makes a mistake?
Range: 1 – 10
Min: Not importantMid: Moderately importantMax: Very important
Q11
Constant Sum
Allocate 100 points to what helps you recover from AI mistakes.
Total must equal 100
Min per option: 0Whole numbers only
Q12
Multiple Choice
When you get a bad result, what’s your first-choice way to recover?
  • Retry with a better prompt
  • Step-by-step guided fix
  • Help article or tips
  • Chat with a support agent
  • Community forum
  • Other
Q13
Short Text
If you chose Other or want to add detail, please specify your preferred recovery approach. (optional)
Max 100 chars
Q14
Rating
After a successful recovery, how confident are you to continue using the AI?
Scale: 11 (star)
Min: Not confidentMax: Very confident
Q15
Rating
Overall, how much do you trust AI features today?
Scale: 11 (star)
Min: No trustMax: High trust
Q16
Opinion Scale
In the next 90 days, how do you expect AI reliability to change?
Range: 1 – 10
Min: Much worseMid: No changeMax: Much better
Q17
Matrix
Please rate your agreement with these statements about AI error handling.
RowsStrongly disagreeDisagreeNeutralAgreeStrongly agree
It makes it easy to correct outputs.•••••
It shows sources when needed.•••••
It explains its limitations clearly.•••••
It learns from my corrections.•••••
Q18
Multiple Choice
Attention check: To confirm you’re paying attention, please select "Neutral".
  • Strongly disagree
  • Disagree
  • Neutral
  • Agree
  • Strongly agree
Q19
Multiple Choice
What is your age group?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q20
Multiple Choice
What is your gender?
  • Woman
  • Man
  • Non-binary
  • Self-describe
  • Prefer not to say
Q21
Short Text
If you selected Self-describe, please share your gender (optional).
Max 100 chars
Q22
Multiple Choice
Where do you primarily live?
  • Africa
  • Asia
  • Europe
  • Middle East
  • North America
  • Oceania
  • South America
  • Prefer not to say
Q23
Multiple Choice
What is your highest level of education?
  • High school or less
  • Some college/associate
  • Bachelor’s degree
  • Master’s degree
  • Doctorate
  • Prefer not to say
Q24
Multiple Choice
What is your current employment status?
  • Employed full-time
  • Employed part-time
  • Self-employed
  • Student
  • Unemployed
  • Retired
  • Prefer not to say
Q25
Long Text
Is there anything else you’d like to share about AI errors, recovery, or trust? (Please avoid personal data.)
Max 600 chars
Q26
AI Interview
AI Interview: 2 Follow-up Questions on AI Errors and Recovery
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q27
Chat Message
Thank you for completing the survey! Your feedback will help improve AI error handling and recovery.

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