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Student Financial Aid (FAFSA) Application Survey Template

Collect student feedback on college financial aid application clarity, fairness, and support (incl FAFSA). Drive improvements with insights from past 12 months.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Multiple Choice
In the last 12 months, did you submit a financial aid application for your current program?
  • Yes
  • No
Q2
Multiple Choice
If you did not apply, why not? Select all that apply.
  • Did not need aid
  • Unsure about eligibility
  • Process seemed too time-consuming
  • Information was unclear
  • Concerned about impact on loans or future eligibility
  • Missed the deadline
  • I have not looked for information
  • Prefer not to say
Q3
Long Text
What would make you more likely to apply in the future?
Max 600 chars
Q4
Opinion Scale
Based on what you have seen, how clear is the application process at your institution?
Range: 1 – 10
Min: Very unclearMid: Somewhat clearMax: Very clear
Q5
Matrix
Thinking about your most recent application, how much do you agree with the following?
RowsStrongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
Instructions were easy to follow•••••
Terminology was clear•••••
I knew which documents to provide•••••
Deadlines were easy to track•••••
The online form was easy to navigate•••••
Q6
Numeric
About how many minutes did the application take from start to submission? Enter a whole number.
Accepts a numeric value
Whole numbers only
Q7
Multiple Choice
Which resources did you use while completing the application? Select all that apply.
  • Financial aid office (in person)
  • Phone hotline
  • Email to financial aid
  • Live chat or chatbot
  • Web FAQs/Guides
  • Peer or mentor
  • Family
  • High school counselor
  • None of the above
Q8
Long Text
Which parts, if any, were confusing or unclear?
Max 600 chars
Q9
Rating
Overall, how fair was the financial aid application process at your institution?
Scale: 10 (star)
Min: Very unfairMax: Very fair
Q10
Opinion Scale
How transparent were the eligibility criteria and decisions?
Range: 1 – 10
Min: Not transparentMid: Somewhat transparentMax: Very transparent
Q11
Multiple Choice
Which support channels are easiest to access at your institution? Select all that apply.
  • In-person office hours
  • Phone hotline
  • Email
  • Live chat
  • Web FAQs/Guides
  • Peer advisors
  • Social media
  • None of the above
Q12
Matrix
How helpful is each support channel when you use it?
RowsDid not usePoorFairGoodExcellent
In-person office hours•••••
Phone hotline•••••
Email•••••
Live chat/Chatbot•••••
Web FAQs/Guides•••••
Peer advisors•••••
Q13
Multiple Choice
Attention check: To confirm you are paying attention, please select “Agree.”
  • Strongly disagree
  • Disagree
  • Agree
  • Strongly agree
Q14
Long Text
What one change would most improve the application experience?
Max 600 chars
Q15
Dropdown
What is your age?
  • 17 or younger
  • 18-20
  • 21-24
  • 25-34
  • 35-44
  • 45 or older
  • Prefer not to say
Q16
Multiple Choice
What is your gender?
  • Woman
  • Man
  • Non-binary
  • Another identity
  • Prefer not to say
Q17
Multiple Choice
Which best describes your current program?
  • Undergraduate (Bachelor’s)
  • Graduate (Master’s/Doctoral)
  • Community college/Associate
  • Vocational/Trade
  • Certificate/Bootcamp
Q18
Multiple Choice
What is your enrollment status?
  • Full-time
  • Part-time
Q19
Short Text
Country/Region where you study
Max 100 chars
Q20
Multiple Choice
Are you a first-generation college/university student?
  • Yes
  • No
  • Prefer not to say
Q21
Chat Message
Welcome! Please answer based on your experience in the last 12 months. Your responses are confidential and reported in aggregate.
Q22
Long Text
Is there anything else you would like to share about financial aid applications?
Max 600 chars
Q23
AI Interview
AI Interview: 2 Follow-up Questions on financial aid applications
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q24
Chat Message
Thank you for your time—your feedback helps improve the application process.

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