Measures student perceptions of financial aid application clarity, fairness, and support quality. Designed for higher-education institutions seeking actionable feedback from applicants and non-applicants within the past 12 months.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
28
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to the Financial Aid Application Experience Survey.
This survey asks about your experience with financial aid applications (including FAFSA) in the last 12 months. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions.
All responses are confidential and will be reported only in aggregate to help improve financial aid processes. The survey takes approximately 7–10 minutes to complete.
Thank you for your time.
Q2
Multiple Choice
In the last 12 months, did you submit a financial aid application (e.g., FAFSA, institutional aid form) for your current program?
Yes
No
Q3
Multiple Choice
What are the main reasons you did not apply for financial aid? Select all that apply.
Did not need aid
Unsure about eligibility
Process seemed too time-consuming
Information was unclear
Concerned about impact on loans or future eligibility
Missed the deadline
Have not looked for information
Other (please specify)
Prefer not to say
Q4
Long Text
What, if anything, would make you more likely to apply for financial aid in the future?
Max chars
Q5
Opinion Scale
Based on what you have seen or heard, how clear does the financial aid application process at your institution seem?
Range: 1 – 7
Min: Very unclearMid: NeutralMax: Very clear
Q6
Opinion Scale
Thinking about your most recent financial aid application, please indicate how much you agree or disagree: The instructions for completing the application were easy to understand.
Approximately how long did it take you to complete the application from start to submission?
Less than 15 minutes
15–30 minutes
31–60 minutes
1–2 hours
More than 2 hours
Completed over multiple sessions—unsure of total time
Don't remember
Q12
Multiple Choice
Which resources did you use while completing the application? Select all that apply.
Financial aid office (in person)
Phone hotline
Email to financial aid office
Live chat or chatbot
Web FAQs or online guides
Peer or mentor
Family member
High school counselor
Other (please specify)
None of the above
Q13
Long Text
Which parts of the application, if any, did you find confusing or unclear? Please be as specific as possible.
Max chars
Q14
Opinion Scale
Overall, how fair was the financial aid application process at your institution?
Range: 1 – 7
Min: Very unfairMid: NeutralMax: Very fair
Q15
Opinion Scale
How transparent were the eligibility criteria for financial aid at your institution?
Range: 1 – 7
Min: Not at all transparentMid: NeutralMax: Very transparent
Q16
Opinion Scale
How transparent was the communication about financial aid decisions (e.g., award amounts, denial reasons)?
Range: 1 – 7
Min: Not at all transparentMid: NeutralMax: Very transparent
Q17
Multiple Choice
Which of the following financial aid support channels have you been able to access at your institution? Select all that apply.
In-person office hours
Phone hotline
Email
Live chat or chatbot
Web FAQs or online guides
Peer advisors
Social media
Other (please specify)
None of the above
Q18
Opinion Scale
Overall, how helpful was the support you received during the financial aid application process?
Range: 1 – 7
Min: Not at all helpfulMid: NeutralMax: Extremely helpful
Q19
Long Text
If you could change one thing about the financial aid application experience, what would it be?
Max chars
Q20
Long Text
Based on your responses in this survey, is there anything else you would like to share about your financial aid application experience?
Max chars
Q21
AI Interview
Thank you for your responses so far. We'd like to explore a few of your answers in more depth. An AI moderator will ask you up to 2 follow-up questions about your financial aid experience.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q22
Dropdown
What is your age?
17 or younger
18–20
21–24
25–34
35–44
45 or older
Prefer not to say
Q23
Multiple Choice
What is your gender?
Woman
Man
Non-binary
Another identity
Prefer not to say
Q24
Multiple Choice
Which best describes your current program?
Undergraduate (Bachelor's)
Graduate (Master's/Doctoral)
Community college/Associate
Vocational/Trade
Certificate/Bootcamp
Other (please specify)
Prefer not to say
Q25
Multiple Choice
What is your current enrollment status?
Full-time
Part-time
Less than half-time
Prefer not to say
Q26
Dropdown
In which country or region do you currently study?
United States
Canada
United Kingdom
Australia
Europe (other)
Asia
Latin America & Caribbean
Africa
Middle East
Other
Prefer not to say
Q27
Multiple Choice
Are you a first-generation college or university student (i.e., neither of your parents/guardians completed a four-year degree)?
Yes
No
Not sure
Prefer not to say
Q28
Chat Message
Thank you for completing this survey. Your feedback will directly inform improvements to the financial aid application process at your institution.
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