In the last 12 months, did you submit a financial aid application for your current program?
If you did not apply, why not? Select all that apply.
- Did not need aid
- Unsure about eligibility
- Process seemed too time-consuming
- Information was unclear
- Concerned about impact on loans or future eligibility
- Missed the deadline
- I have not looked for information
- Prefer not to say
What would make you more likely to apply in the future?
Max 600 chars
Based on what you have seen, how clear is the application process at your institution?
Thinking about your most recent application, how much do you agree with the following?
About how many minutes did the application take from start to submission? Enter a whole number.
Which resources did you use while completing the application? Select all that apply.
- Financial aid office (in person)
- Phone hotline
- Email to financial aid
- Live chat or chatbot
- Web FAQs/Guides
- Peer or mentor
- Family
- High school counselor
- None of the above
Which parts, if any, were confusing or unclear?
Max 600 chars
Overall, how fair was the financial aid application process at your institution?
How transparent were the eligibility criteria and decisions?
Which support channels are easiest to access at your institution? Select all that apply.
- In-person office hours
- Phone hotline
- Email
- Live chat
- Web FAQs/Guides
- Peer advisors
- Social media
- None of the above
How helpful is each support channel when you use it?
Attention check: To confirm you are paying attention, please select “Agree.”
- Strongly disagree
- Disagree
- Agree
- Strongly agree
What one change would most improve the application experience?
Max 600 chars
What is your gender?
- Woman
- Man
- Non-binary
- Another identity
- Prefer not to say
Which best describes your current program?
- Undergraduate (Bachelor’s)
- Graduate (Master’s/Doctoral)
- Community college/Associate
- Vocational/Trade
- Certificate/Bootcamp
What is your enrollment status?
Country/Region where you study
Max 100 chars
Are you a first-generation college/university student?
Welcome! Please answer based on your experience in the last 12 months. Your responses are confidential and reported in aggregate.
Is there anything else you would like to share about financial aid applications?
Max 600 chars
AI Interview: 2 Follow-up Questions on financial aid applications
Thank you for your time—your feedback helps improve the application process.