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E-Commerce Event Satisfaction & NPS Survey

Measures attendee satisfaction, Net Promoter Score, session quality, and logistics for e-commerce conferences, webinars, and trade shows to inform future event planning.

Sample questions

A preview of what’s in the template. Every question is editable before you launch.

19 questions · ~4 min
Q01
Long Text

Welcome! Thank you for attending our event. This short survey (approximately 5–7 minutes) asks about your experience so we can improve future events. Your responses are confidential and will be reported only in aggregate. There are no right or wrong answers—we simply want your honest opinions. Participation is voluntary and you may stop at any time.

Q02
Multiple Choice

How did you participate in this event?

Q03
Long Text

Overall, how satisfied were you with this event?

Q04
Multiple Choice

Which session formats were most valuable to you? (Select up to 3)

Q05
Long Text

How satisfied were you with the registration and check-in process?

Q06
Long Text

How likely are you to recommend this event to a colleague in e-commerce?

Q07
Long Text

What worked particularly well for you at this event?

Q08
Multiple Choice

Which functions best describe your role? (Select up to 2)

Q09
Long Text

Thank you for taking the time to share your feedback! Your responses will directly inform how we plan and improve future events.

Q10
Long Text

How would you rate the relevance of session topics to your work?

Q11
Long Text

How satisfied were you with the venue or virtual platform?

Q12
AI Interview

Based on your responses, we'd love to learn more about your event experience—particularly what could be improved. Please share your thoughts and our AI moderator will ask a couple of brief follow-up questions.

Q13
Long Text

What is your age group?

Q14
Long Text

How would you rate the quality of the speakers and presenters?

Q15
Long Text

How satisfied were you with event communication and scheduling?

Q16
Long Text

In which region are you based?

Q17
Long Text

How actionable was the content you encountered at this event?

Q18
Long Text

How satisfied were you with the networking opportunities at this event?

Q19
Long Text

Approximately how many sessions did you attend?

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.