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E-Commerce Event Satisfaction & NPS Survey

Measures attendee satisfaction, Net Promoter Score, session quality, and logistics for e-commerce conferences, webinars, and trade shows to inform future event planning.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

19

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Q1
Chat Message
Welcome! Thank you for attending our event. This short survey (approximately 5–7 minutes) asks about your experience so we can improve future events. Your responses are confidential and will be reported only in aggregate. There are no right or wrong answers—we simply want your honest opinions. Participation is voluntary and you may stop at any time.
Q2
Multiple Choice
How did you participate in this event?
  • In person
  • Live online
  • Hybrid (both in-person and online)
  • Not sure
Q3
Opinion Scale
Overall, how satisfied were you with this event?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q4
Multiple Choice
Which session formats were most valuable to you? (Select up to 3)
  • Keynotes
  • Panels
  • Workshops
  • Product demos
  • Case studies
  • Networking sessions
  • Live Q&A
  • Expo/booths
  • Other (please specify)
Q5
Opinion Scale
How would you rate the relevance of session topics to your work?
Range: 1 – 7
Min: Not at all relevantMid: NeutralMax: Extremely relevant
Q6
Opinion Scale
How would you rate the quality of the speakers and presenters?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q7
Opinion Scale
How actionable was the content you encountered at this event?
Range: 1 – 7
Min: Not at all actionableMid: NeutralMax: Extremely actionable
Q8
Dropdown
Approximately how many sessions did you attend?
  • 0 (none)
  • 1–2
  • 3–5
  • 6–10
  • 11–15
  • More than 15
Q9
Opinion Scale
How satisfied were you with the registration and check-in process?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q10
Opinion Scale
How satisfied were you with the venue or virtual platform?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q11
Opinion Scale
How satisfied were you with event communication and scheduling?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q12
Opinion Scale
How satisfied were you with the networking opportunities at this event?
Range: 1 – 7
Min: Not at all satisfiedMid: NeutralMax: Extremely satisfied
Q13
Opinion Scale
How likely are you to recommend this event to a colleague in e-commerce?
Range: 0 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q14
Long Text
What worked particularly well for you at this event?
Max chars
Q15
AI Interview
Based on your responses, we'd love to learn more about your event experience—particularly what could be improved. Please share your thoughts and our AI moderator will ask a couple of brief follow-up questions.
AI InterviewLength: 3Personality: [Object Object]Mode: Fast
Reference questions: 6
Q16
Multiple Choice
Which functions best describe your role? (Select up to 2)
  • Marketing
  • Merchandising
  • Product management
  • Engineering/IT
  • Data/Analytics
  • Operations/Logistics
  • Customer service/support
  • Sales/Business development
  • Finance
  • Founder/Executive
  • Other (please specify)
Q17
Dropdown
What is your age group?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q18
Dropdown
In which region are you based?
  • North America
  • Latin America
  • Europe
  • Middle East & North Africa
  • Sub-Saharan Africa
  • South Asia
  • East Asia & Pacific
  • Australia & New Zealand
  • Prefer not to say
Q19
Chat Message
Thank you for taking the time to share your feedback! Your responses will directly inform how we plan and improve future events.

Frequently Asked Questions

What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
How do I create my first survey?
Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.
How can I share surveys with my team?
Send a project link so teammates can view and collaborate instantly.
Can the AI generate a survey from a prompt?
Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.
How long does support typically take to reply?
We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.
Can I export survey results?
Absolutely. Export results as CSV straight from the results page for quick data work.

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