Q01
Message
All templates
E-Commerce Event Satisfaction & NPS Survey
Measures attendee satisfaction, Net Promoter Score, session quality, and logistics for e-commerce conferences, webinars, and trade shows to inform future event planning.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
19 questions · ~9 min
Q02
Multiple Choice
How did you participate in this event?
- In person
- Live online
- Hybrid (both in-person and online)
- Not sure
Q03
Opinion Scale
Overall, how satisfied were you with this event?
Scale: 1 – 7
Min:Not at all satisfiedMax:Extremely satisfied
Q04
Multiple Choice
Which session formats were most valuable to you? (Select up to 3)
- Keynotes
- Panels
- Workshops
- Product demos
- Case studies
- Networking sessions
- Live Q&A
- Expo/booths
- Other (please specify)
Q05
Opinion Scale
How satisfied were you with the registration and check-in process?
Scale: 1 – 7
Min:Not at all satisfiedMax:Extremely satisfied
Q06
Opinion Scale
How likely are you to recommend this event to a colleague in e-commerce?
Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q07
Long Text
What worked particularly well for you at this event?
Q08
Multiple Choice
Which functions best describe your role? (Select up to 2)
- Marketing
- Merchandising
- Product management
- Engineering/IT
- Data/Analytics
- Operations/Logistics
- Customer service/support
- Sales/Business development
- Finance
- Founder/Executive
- Other (please specify)
Q09
Message
Thank you for taking the time to share your feedback! Your responses will directly inform how we plan and improve future events.
Q10
Opinion Scale
How would you rate the relevance of session topics to your work?
Scale: 1 – 7
Min:Not at all relevantMax:Extremely relevant
Q11
Opinion Scale
How satisfied were you with the venue or virtual platform?
Scale: 1 – 7
Min:Not at all satisfiedMax:Extremely satisfied
Q12
AI Interview
Based on your responses, we'd love to learn more about your event experience—particularly what could be improved. Please share your thoughts and our AI moderator will ask a couple of brief follow-up questions.
Q13
Dropdown
What is your age group?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Q14
Opinion Scale
How would you rate the quality of the speakers and presenters?
Scale: 1 – 7
Min:Very poorMax:Excellent
Q15
Opinion Scale
How satisfied were you with event communication and scheduling?
Scale: 1 – 7
Min:Not at all satisfiedMax:Extremely satisfied
Q16
Dropdown
In which region are you based?
- North America
- Latin America
- Europe
- Middle East & North Africa
- Sub-Saharan Africa
- South Asia
- East Asia & Pacific
- Australia & New Zealand
- Prefer not to say
Q17
Opinion Scale
How actionable was the content you encountered at this event?
Scale: 1 – 7
Min:Not at all actionableMax:Extremely actionable
Q18
Opinion Scale
How satisfied were you with the networking opportunities at this event?
Scale: 1 – 7
Min:Not at all satisfiedMax:Extremely satisfied
Q19
Dropdown
Approximately how many sessions did you attend?
- 0 (none)
- 1–2
- 3–5
- 6–10
- 11–15
- More than 15
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Includes an AI follow-up interview question that adapts based on attendees' prior answers, going beyond fixed-choice event surveys to probe specifics about session quality or logistics complaints
- Combines standard NPS and satisfaction opinion-scale questions with structured screening (participation type, sessions attended, role, region) for segmented reporting
- Automated per-response quality scoring and auto-generated reports mean event teams get analysis-ready output instead of raw export data to manually tabulate
- Transparent prompts show exactly what the AI follow-up asks and why, so event organizers can audit question wording before fielding
Jotform
Event Satisfaction Survey Form TemplateA ready-to-use, drag-and-drop form template covering standard event satisfaction questions. It's fielding-ready out of the box and benefits from Jotform's broad form-builder ecosystem, but the question set is fixed once deployed. No mention of adaptive follow-up or automated response scoring.
What it does well
- Quick to deploy with drag-and-drop customization
- Part of a large, mature form-template library
- Broad integrations typical of Jotform's platform
Where it falls short
- Static question set with no adaptive AI follow-up probing
- No indication of automated quality scoring of responses
- No published methodology or transparent prompt logic (not applicable to a static form)
Typeform
Event Satisfaction Survey TemplateA conversational, one-question-at-a-time survey template known for polished UX and high completion rates. It's fielding-ready, but like other form builders it presents a fixed question flow rather than dynamically generated follow-ups. No stated capability for voice interviews or per-response scoring.
What it does well
- Strong conversational UI known for higher completion rates
- Fielding-ready template with visual customization
- Easy embedding and sharing
Where it falls short
- No adaptive AI interviewing — question order/logic is pre-set (basic branching only)
- No automated per-response quality scoring
- No voice AI interview option
QuestionPro
Event planning evaluation survey template + questionnaireThis page blends a sample questionnaire with survey-design guidance, functioning partly as an educational resource alongside a template. It offers a solid question bank for event planning evaluation, but appears to require manual setup rather than an adaptive interview experience. No evidence of AI-driven follow-up or scoring.
What it does well
- Combines question examples with guidance on survey design
- Covers general event-planning evaluation angles
- Backed by QuestionPro's broader survey platform features
Where it falls short
- Static questionnaire — no adaptive AI follow-up interview
- No automated quality scoring of open-ended responses
- Page functions partly as a guide/article rather than a purely fielding-ready template
SurveyMonkey
Event Planning Survey: Questions & TemplateThis page pairs a template with question-writing advice, useful for teams building their own event survey from scratch. It's a credible, well-known survey tool, but the offering is a fixed question template rather than an AI-adaptive interview. No mention of voice interviews or automated per-response scoring.
What it does well
- Combines template with practical question-writing guidance
- Backed by SurveyMonkey's established survey infrastructure
- Easy to customize for different event types
Where it falls short
- No adaptive AI follow-up — questions are static once published
- No automated quality scoring of responses
- No voice AI interview capability
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.