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E-commerce Post-Event Attendee Feedback Survey Template

Ready-to-use template to collect attendee satisfaction, NPS, and session ratings for ecommerce conferences, webinars, or trade shows. Improve future events.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Multiple Choice
How did you attend this event?
  • In person
  • Live online
  • Hybrid (both)
  • Not sure
Q2
Rating
Overall, how satisfied were you with the event?
Scale: 11 (star)
Min: Very dissatisfiedMax: Very satisfied
Q3
Multiple Choice
Which session formats were most valuable to you during this event? (Select up to 3)
  • Keynotes
  • Panels
  • Workshops
  • Product demos
  • Case studies
  • Networking sessions
  • Live Q&A
  • Expo/booths
Q4
Matrix
Please rate the session content you experienced during this event.
RowsVery poorPoorFairGoodExcellent
Relevance to my work•••••
Depth of insights•••••
Speaker expertise•••••
Actionability of takeaways•••••
Q5
Numeric
About how many sessions did you attend during this event? Please enter a whole number (e.g., 0 if none).
Accepts a numeric value
Whole numbers only
Q6
Matrix
How satisfied were you with each aspect of event logistics?
RowsVery dissatisfiedDissatisfiedNeutralSatisfiedVery satisfiedNot applicable
Registration process••••••
Pre-event communications••••••
On-site check-in••••••
Wayfinding and signage••••••
Venue comfort••••••
Audio/video quality••••••
Wi‑Fi reliability••••••
Food and beverage options••••••
Q7
Rating
How likely are you to recommend this event to a colleague in e-commerce?
Scale: 11 (star)
Min: Not at all likelyMax: Extremely likely
Q8
Multiple Choice
Attention check: To confirm you are paying attention, please select “I am paying attention.”
  • I am paying attention
  • I am not paying attention
  • Prefer not to say
Q9
Long Text
What worked particularly well for you during this event?
Max 600 chars
Q10
Long Text
What should we improve for future events?
Max 600 chars
Q11
Dropdown
What is your age group?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q12
Multiple Choice
Which of the following best describes your gender?
  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q13
Dropdown
Where do you live?
  • North America
  • Latin America
  • Europe
  • Middle East & North Africa
  • Sub-Saharan Africa
  • South Asia
  • East Asia & Pacific
  • Australia & New Zealand
  • Prefer not to say
Q14
Dropdown
What is the highest level of education you have completed?
  • High school or less
  • Some college/Associate
  • Bachelor’s degree
  • Master’s degree
  • Doctorate
  • Professional degree (e.g., JD, MD)
  • Prefer not to say
Q15
Multiple Choice
What is your current employment status?
  • Full-time
  • Part-time
  • Self-employed
  • Student
  • Not employed
  • Retired
  • Prefer not to say
Q16
Multiple Choice
Which functions best describe your role? (Select up to 2)
  • Marketing
  • Merchandising
  • Product management
  • Engineering/IT
  • Data/Analytics
  • Operations/Logistics
  • Customer service/support
  • Sales/Business development
  • Finance
  • Founder/Executive
Q17
Long Text
Any other comments or suggestions you would like to share? (Optional)
Max 600 chars
Q18
AI Interview
AI Interview: 2 Follow-up Questions on Your Event Experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q19
Chat Message
Thank you for your time—your feedback will help us improve future events!

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