When was your most recent purchase with us?
- Within the last 7 days
- 8–30 days ago
- 31–90 days ago
- More than 90 days ago
- Not sure
How did you place that order?
- Desktop/laptop website
- Mobile website (phone)
- Our mobile app
- Tablet website (browser)
What did you purchase most recently? Select up to 3.
- Apparel & Accessories
- Electronics
- Home & Kitchen
- Beauty & Personal Care
- Sports & Outdoors
- Grocery & Household
- Toys & Games
- Other
Overall, how easy was it to place your order?
About how many minutes did it take from finding the item to order confirmation? (Whole numbers are fine.)
How easy or difficult were these steps during that order?
Which, if any, caused friction during your order? Select all that apply.
- Slow pages or app lag
- Navigation was hard to use
- Filters were hard to use
- Item went out of stock after selection
- Promo code did not apply
- Shipping costs were unclear
- Unexpected fees at checkout
- Preferred payment method not available
- Sign-in problems
- Password reset problems
- Form errors
- Had to re-enter information
- Delivery dates were unclear
- None of the above
Rank the areas that most need improvement (drag to rank, top = most urgent).
What one change would have made placing your order easier?
Max 600 chars
How likely are you to order from us again in the next month?
Attention check: To confirm you’re paying attention, please select “Agree.”
- Strongly disagree
- Disagree
- Neutral
- Agree
- Strongly agree
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Which country or region do you live in?
Max 100 chars
What is the highest level of education you have completed?
- Less than high school
- High school or equivalent
- Some college or 2-year degree
- Bachelor’s degree
- Postgraduate degree
- Prefer not to say
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Homemaker
- Retired
- Unemployed
- Prefer not to say
Welcome! This survey is about your most recent order with us. Please answer based on that order.
Anything else you’d like to share about your ordering experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on Your Ordering Experience
Thank you for your time—your feedback helps us improve!