Measures driver support, perceived fairness, willingness to pay, and revenue allocation preferences for congestion pricing. Designed for city agencies and transportation policy researchers studying public acceptance before or after zone implementation.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
29
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to this survey on urban transportation and traffic management.
This survey is being conducted to understand how drivers and residents feel about different approaches to managing traffic congestion. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions.
Your responses are confidential and will be reported only in aggregate. The results will be used to inform transportation policy discussions. The survey takes approximately 8–10 minutes to complete.
By proceeding, you indicate your consent to participate.
Q2
Multiple Choice
How often do you drive in or through your city's central area?
Daily
Several times a week
Weekly
A few times per month
Rarely (less than monthly)
I do not currently drive
Q3
Multiple Choice
Which best describes the area where you do most of your driving?
City center / urban core
Inner suburbs
Outer suburbs / exurban
Small town / rural
Mix of areas
Q4
Multiple Choice
What are your usual reasons for traveling into the central area? Select all that apply.
Work / commute
Errands / shopping
Appointments (e.g., medical, government)
Leisure / entertainment
Transporting others (e.g., family, carpool)
Business / deliveries
Pass-through (not stopping in the area)
Other
Q5
Multiple Choice
How familiar are you with the concept of congestion pricing?
Very familiar
Somewhat familiar
I've heard of it but don't know details
Not at all familiar
Q6
Chat Message
<p>Before we ask your opinions, here is a brief description:</p><p><strong>Congestion pricing</strong> is a policy where drivers pay a fee to enter a designated zone in a city's central area during certain hours. The goals are to reduce traffic congestion, improve air quality, and generate revenue that can be reinvested in transportation. Fees may vary by time of day, and exemptions or discounts may be offered for certain groups.</p><p>Examples of cities with congestion pricing include London, Stockholm, and Singapore. Some cities are currently exploring or implementing similar programs.</p><p>Please keep this description in mind as you answer the following questions.</p>
Q7
Multiple Choice
In the past 30 days, did you drive into the area that would be (or is) covered by the congestion pricing zone?
Yes
No
Not sure
Q8
Dropdown
Approximately how many times did you drive into the congestion zone in the past 30 days?
1–2 times
3–5 times
6–10 times
11–20 times
More than 20 times
Q9
Multiple Choice
When do you most often drive into the zone?
Morning (6–10 am)
Midday (10 am–3 pm)
Afternoon/evening (3–7 pm)
Night (7 pm–6 am)
Q10
Multiple Choice
When you chose not to drive into the zone, what did you do instead? Select all that apply.
Took an alternate route around the zone
Traveled at a different time
Used public transit
Delayed the trip to another day
Did not make the trip at all
Used ride-hail or taxi
Walked or cycled
Other
Q11
Opinion Scale
Overall, to what extent do you support or oppose implementing a congestion charge in your city?
Range: 1 – 7
Min: Strongly opposeMid: NeutralMax: Strongly support
Q12
Opinion Scale
How likely would you be to change your driving behavior (e.g., drive less, shift times) in response to a congestion charge?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q13
Opinion Scale
How fair or unfair do you think congestion pricing would be overall?
Range: 1 – 7
Min: Very unfairMid: NeutralMax: Very fair
Q14
Opinion Scale
How fair or unfair do you think congestion pricing would be for low-income drivers?
Range: 1 – 7
Min: Very unfairMid: NeutralMax: Very fair
Q15
Opinion Scale
How fair or unfair do you think congestion pricing would be for small business owners who rely on vehicle deliveries?
Range: 1 – 7
Min: Very unfairMid: NeutralMax: Very fair
Q16
Opinion Scale
How fair or unfair do you think congestion pricing would be for people who commute into the city for work?
Range: 1 – 7
Min: Very unfairMid: NeutralMax: Very fair
Q17
Dropdown
What is the highest daily charge you would consider acceptable to enter the zone during peak hours?
No charge is acceptable ($0)
$1–$3
$4–$6
$7–$9
$10–$14
$15–$19
$20 or more
Q18
Ranking
Please rank the following uses of congestion pricing revenue from most to least important to you.
Drag to order (top = most important)
Improve public transit service
Reduce public transit fares
Road and bridge maintenance
Pedestrian and cycling infrastructure
Traffic safety programs
Neighborhood air and noise mitigation near the zone
General city budget
Q19
Ranking
Rank the following policy design features from most to least important to you.
Drag to order (top = most important)
Low-income discounts
Off-peak discounts
Daily price cap
Resident discounts
Transparent public reporting of how revenue is spent
Q20
AI Interview
We'd like to understand your views a bit more. An AI moderator will ask a couple of brief follow-up questions about your thoughts on congestion pricing.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q21
Long Text
Based on your responses in this survey, is there anything else you think city leaders should consider about congestion pricing?
Max chars
Q22
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q23
Multiple Choice
Which best describes your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q24
Multiple Choice
Do you currently hold a valid driver's license?
Yes
No
Prefer not to say
Q25
Multiple Choice
Do you have regular access to a car or light truck?
Yes, always
Sometimes
No
Q26
Dropdown
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college / associate degree
Bachelor's degree
Graduate or professional degree
Prefer not to say
Q27
Dropdown
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Homemaker / caregiver
Retired
Unemployed and seeking work
Not seeking paid work
Prefer not to say
Q28
Dropdown
What is your total annual household income before taxes?
Under 25,000
25,000–49,999
50,000–74,999
75,000–99,999
100,000–149,999
150,000 or more
Prefer not to say
Q29
Chat Message
Thank you for completing this survey! Your responses have been recorded and will be used in aggregate to inform congestion pricing policy discussions. Your individual answers will remain confidential. If you have questions about this research, please contact the study team.
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