Customize to measure driver acceptance, equity views, willingness to pay, and support for congestion pricing and road tolls. Get insights to guide city policy.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Multiple Choice
How often do you drive in or through your city’s central area?
Daily
Several times a week
Weekly
A few times per month
Rarely (less than monthly)
I do not currently drive
Q2
Multiple Choice
What are your usual reasons for going into the central area? Select all that apply.
Work/commute
Errands/shopping
Appointments (e.g., medical, government)
Leisure/entertainment
Transporting others (e.g., family, carpool)
Business/deliveries
Pass-through (not stopping in the area)
Other
Q3
Multiple Choice
In the past 30 days, did you drive into the proposed or active congestion pricing zone?
Yes
No
Q4
Numeric
About how many times did you enter the congestion zone in the past 30 days? If none, enter 0.
Accepts a numeric value
Whole numbers only
Q5
Multiple Choice
When do you most often enter the zone?
Morning (6–10am)
Midday (10am–3pm)
Evening (3–7pm)
Night (7pm–6am)
Q6
Multiple Choice
If you avoided the zone in the past 30 days, what did you do instead? Select all that apply.
Took an alternate route
Traveled at a different time
Used public transit
Delayed the trip to another day
Did not make the trip
Used ride-hail/taxi
Other
Q7
Multiple Choice
How familiar are you with congestion pricing?
Very familiar
Somewhat familiar
I’ve heard of it
Not at all familiar
Q8
Matrix
How clear are the following aspects of congestion pricing to you?
Rows
Not at all clear
Slightly clear
Moderately clear
Very clear
Completely clear
What area is covered
•
•
•
•
•
What times apply
•
•
•
•
•
Price levels/fees
•
•
•
•
•
Discounts and exemptions
•
•
•
•
•
How to pay
•
•
•
•
•
How enforcement works
•
•
•
•
•
Where the money would go
•
•
•
•
•
Q9
Opinion Scale
Overall, would you support or oppose a congestion charge in your city?
Range: 1 – 10
Min: Strongly opposeMid: NeutralMax: Strongly support
Q10
Rating
How fair is congestion pricing overall?
Scale: 10 (star)
Min: Very unfairMax: Very fair
Q11
Matrix
How fair or unfair would congestion pricing be for each group?
Rows
Very unfair
Somewhat unfair
Neither fair nor unfair
Somewhat fair
Very fair
Low-income drivers
•
•
•
•
•
Residents within the zone
•
•
•
•
•
Suburban commuters
•
•
•
•
•
Delivery and service drivers
•
•
•
•
•
Small businesses in the zone
•
•
•
•
•
Public transit users
•
•
•
•
•
Q12
Numeric
What is the highest daily charge you would consider acceptable to enter the zone during peak hours? Enter a whole number in your local currency (enter 0 if no charge is acceptable).
Accepts a numeric value
Whole numbers only
Q13
Constant Sum
Allocate 100 points across the following to show how congestion revenue should be used. The total must equal 100.
Total must equal 100
Improve public transit service
Reduce public transit fares
Road and bridge maintenance
Pedestrian and cycling infrastructure
Traffic safety programs
Neighborhood air/noise mitigation near the zone
General city budget
Min per option: 0Whole numbers only
Q14
Ranking
Rank the following policy design features by importance to you (1 = most important).
Drag to order (top = most important)
Low-income discounts
Off-peak discounts
Daily price cap
Resident discounts
Transparent public reporting of spending
Q15
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q16
Multiple Choice
Which best describes your gender?
Woman
Man
Non-binary
Prefer not to say
Q17
Multiple Choice
Do you currently hold a valid driver’s license?
Yes
No
Prefer not to say
Q18
Multiple Choice
Do you have regular access to a car or light truck?
Yes, always
Sometimes
No
Q19
Multiple Choice
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college/associate degree
Bachelor’s degree
Graduate or professional degree
Prefer not to say
Q20
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Homemaker/caregiver
Retired
Unemployed and seeking work
Not seeking paid work
Prefer not to say
Q21
Multiple Choice
Where do you primarily drive?
City center/urban core
Inner suburbs
Outer suburbs/exurban
Small town/rural
Mix of areas
Q22
Dropdown
What is your total household income before taxes (annual, local currency)?
Under 25,000
25,000–49,999
50,000–74,999
75,000–99,999
100,000–149,999
150,000 or more
Prefer not to say
Q23
Multiple Choice
Attention check: To confirm you’re paying attention, please select “No.”
Yes
No
Q24
Long Text
Is there anything else city leaders should consider about congestion pricing?
Max 600 chars
Q25
AI Interview
AI Interview: 2 Follow-up Questions on congestion pricing
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q26
Chat Message
Thank you for completing the survey! Your responses have been recorded.
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