Evaluates the efficiency and pain points across SaaS request, approval, and renewal workflows. Designed for IT, procurement, finance, and operational stakeholders to identify bottlenecks and prioritize process improvements.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
26
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This survey asks about your recent experience with SaaS software requests, approvals, and renewals within your organization. It takes approximately 5 minutes to complete.
Your participation is voluntary and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported in aggregate only.
Q2
Multiple Choice
In the past 6 months, have you personally requested a new SaaS application?
Yes
No
Q3
Multiple Choice
In the past 6 months, have you reviewed or approved SaaS requests submitted by others?
Yes
No
Q4
Multiple Choice
In the past 6 months, have you been involved in any SaaS license renewals?
Yes
No
Q5
Opinion Scale
Overall, how easy or difficult was the SaaS request process the last time you used it?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q6
Opinion Scale
I knew where to go and how to submit a SaaS request.
Typically, how many business days do you personally need to complete a SaaS approval?
1 day or less
2–3 days
4–5 days
6–10 days
More than 10 days
Q16
Multiple Choice
What typically delays approvals? Select all that apply.
Missing business justification
Security or compliance review backlog
Vendor due diligence takes too long
Budget or procurement coordination
Unclear ownership or routing
Tooling or access issues
Other
None of the above
Q17
Opinion Scale
How clear or unclear is the SaaS renewals process at your organization?
Range: 1 – 7
Min: Very unclearMid: NeutralMax: Very clear
Q18
Multiple Choice
Which renewal challenges have you faced? Select all that apply.
Hard to find usage or license data
Late budget alignment
Auto-renew risk or missed deadlines
Unclear contract terms or notice periods
Missing stakeholder input
No central system for tracking renewals
Other
None of the above
Q19
Opinion Scale
Overall, how much effort is required to manage SaaS intake, approvals, and renewals at your organization?
Range: 1 – 7
Min: Very low effortMid: NeutralMax: Very high effort
Q20
Ranking
Please rank the following improvement areas from highest to lowest priority.
Drag to order (top = most important)
Shorter approval times
Clearer criteria and documentation
Better request form design
Stronger status visibility and notifications
Integrated tooling and data
Earlier renewals planning
Q21
AI Interview
Based on your responses throughout this survey, please share any additional thoughts or suggestions for improving the SaaS request, approval, or renewal process at your organization.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q22
Multiple Choice
Which best describes your primary role?
IT / InfoSec
Procurement / Sourcing
Finance
Legal
Engineering / Product
Operations
People / HR
Executive / Leadership
Other
Q23
Multiple Choice
Approximately how many employees are in your organization?
1–49
50–249
250–999
1,000–4,999
5,000+
Q24
Multiple Choice
Where are you primarily located?
North America
Latin America
Europe
Middle East & Africa
Asia-Pacific
Other
Q25
Multiple Choice
How long have you been with your current organization?
Less than 1 year
1–2 years
3–5 years
6–10 years
11+ years
Q26
Chat Message
Thank you for completing this survey. Your input will directly inform improvements to the SaaS procurement process. Results will be shared in aggregate only.
Frequently Asked Questions
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