Audit your software request, approval, and renewal workflows. Identify bottlenecks, benchmark IT ops, speed SaaS procurement, improve compliance, cut costs.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Multiple Choice
In the past 6 months, have you requested a new SaaS application?
Yes
No
Q2
Multiple Choice
In the past 6 months, have you reviewed or approved SaaS requests?
Yes
No
Q3
Multiple Choice
In the past 6 months, have you been involved in SaaS renewals?
Yes
No
Q4
Multiple Choice
Attention check: To confirm you’re paying attention, please select “Yes.”
Yes
No
Q5
Rating
Overall, how easy was the SaaS request process in the last 6 months?
Scale: 10 (star)
Min: Very hardMax: Very easy
Q6
Matrix
Please rate your agreement with these statements about the request process.
Rows
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
The request form asked only for clear, necessary information
•
•
•
•
•
Approval criteria were clear
•
•
•
•
•
I could see request status without following up
•
•
•
•
•
Time from submission to decision was reasonable
•
•
•
•
•
Communications were timely and helpful
•
•
•
•
•
Q7
Multiple Choice
Which parts of the request experience were most challenging? Select all that apply.
Too many fields or duplicate data entry
Unclear who approves or what is required
Long wait for a decision
Lack of status updates
Hard to compare or justify vendor options
Tooling issues (bugs, access, login)
Other
None of the above
Q8
Matrix
Thinking about approvals in the last 6 months, how much do you agree with the following?
Rows
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Approval criteria are well-defined
•
•
•
•
•
I receive sufficient information to make decisions
•
•
•
•
•
Review SLAs are realistic
•
•
•
•
•
Tools and workflows support efficient reviews
•
•
•
•
•
Escalation paths are clear
•
•
•
•
•
Q9
Numeric
Typically, how many business days do you personally need to complete a SaaS approval? Please enter a whole number.
Accepts a numeric value
Whole numbers only
Q10
Multiple Choice
What typically delays approvals? Select all that apply.
Missing business justification
Security or compliance review backlog
Vendor due diligence takes too long
Budget or procurement coordination
Unclear ownership or routing
Tooling or access issues
Other
None of the above
Q11
Rating
How clear is our SaaS renewals process?
Scale: 10 (star)
Min: Not clearMax: Very clear
Q12
Multiple Choice
Which renewal challenges have you faced? Select all that apply.
Hard to find usage or license data
Late budget alignment
Auto-renew risk or deadlines
Unclear contract terms or notice periods
Missing stakeholder input
No central system for tracking
Other
None of the above
Q13
Opinion Scale
Overall, how much effort is required to manage SaaS intake, approvals, and renewals?
Range: 1 – 10
Min: Very lowMid: ModerateMax: Very high
Q14
Ranking
Rank the top areas to improve (1 = highest priority).
Drag to order (top = most important)
Shorter approval times
Clearer criteria and documentation
Better request form/design
Stronger status visibility/notifications
Integrated tooling and data
Earlier renewals planning
Q15
Multiple Choice
Which best describes your primary role?
IT / InfoSec
Procurement / Sourcing
Finance
Legal
Engineering / Product
Operations
People / HR
Executive / Leadership
Other
Q16
Multiple Choice
Approximately how many employees are in your organization?
1–49
50–249
250–999
1,000–4,999
5,000+
Q17
Multiple Choice
Where are you primarily located?
North America
Latin America
Europe
Middle East & Africa
Asia-Pacific
Other
Q18
Multiple Choice
How long have you been with your current organization?
Less than 1 year
1–2 years
3–5 years
6–10 years
11+ years
Q19
Chat Message
Welcome! This short survey asks about your recent experience with SaaS requests, approvals, and renewals. It takes about 5 minutes. Your responses will be kept confidential.
Q20
Long Text
Anything else you want to share to improve the end-to-end SaaS request, approval, or renewal process?
Max 600 chars
Q21
AI Interview
AI Interview: 2 Follow-up Questions on your SaaS process feedback
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q22
Chat Message
Thanks for your time—your input will help improve the SaaS process!
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