In the past 6 months, have you requested a new SaaS application?
In the past 6 months, have you reviewed or approved SaaS requests?
In the past 6 months, have you been involved in SaaS renewals?
Attention check: To confirm you’re paying attention, please select “Yes.”
Overall, how easy was the SaaS request process in the last 6 months?
Please rate your agreement with these statements about the request process.
Which parts of the request experience were most challenging? Select all that apply.
- Too many fields or duplicate data entry
- Unclear who approves or what is required
- Long wait for a decision
- Lack of status updates
- Hard to compare or justify vendor options
- Tooling issues (bugs, access, login)
- Other
- None of the above
Thinking about approvals in the last 6 months, how much do you agree with the following?
Typically, how many business days do you personally need to complete a SaaS approval? Please enter a whole number.
What typically delays approvals? Select all that apply.
- Missing business justification
- Security or compliance review backlog
- Vendor due diligence takes too long
- Budget or procurement coordination
- Unclear ownership or routing
- Tooling or access issues
- Other
- None of the above
How clear is our SaaS renewals process?
Which renewal challenges have you faced? Select all that apply.
- Hard to find usage or license data
- Late budget alignment
- Auto-renew risk or deadlines
- Unclear contract terms or notice periods
- Missing stakeholder input
- No central system for tracking
- Other
- None of the above
Overall, how much effort is required to manage SaaS intake, approvals, and renewals?
Rank the top areas to improve (1 = highest priority).
Which best describes your primary role?
- IT / InfoSec
- Procurement / Sourcing
- Finance
- Legal
- Engineering / Product
- Operations
- People / HR
- Executive / Leadership
- Other
Approximately how many employees are in your organization?
- 1–49
- 50–249
- 250–999
- 1,000–4,999
- 5,000+
Where are you primarily located?
- North America
- Latin America
- Europe
- Middle East & Africa
- Asia-Pacific
- Other
How long have you been with your current organization?
- Less than 1 year
- 1–2 years
- 3–5 years
- 6–10 years
- 11+ years
Welcome! This short survey asks about your recent experience with SaaS requests, approvals, and renewals. It takes about 5 minutes. Your responses will be kept confidential.
Anything else you want to share to improve the end-to-end SaaS request, approval, or renewal process?
Max 600 chars
AI Interview: 2 Follow-up Questions on your SaaS process feedback
Thanks for your time—your input will help improve the SaaS process!