Welcome! Think about your most recent visit to our site within the last 14 days. Please describe what you actually did, not what you think you should do.
When was your most recent visit?
Which device did you primarily use during that session? Choose one.
- Mobile app
- Mobile web browser
- Desktop/laptop
- Tablet
- Other
About how many minutes did that session take from start to finish? Enter a whole number.
Quality check: To confirm you’re paying attention, please select “I am paying attention.” Choose one.
- I am paying attention
- I am not paying attention
- Prefer not to answer
What did you try to do during that session? Select all that apply.
- Browse categories
- Search for a specific item
- Compare products
- Read reviews or Q&A
- Look for a deal or promo
- Add items to cart
- Complete a purchase
- Check order status
- Start a return or exchange
- Manage account or settings
- Contact support
Which steps did you complete? Select all that apply.
- Used search
- Used filters or sorting
- Read product details
- Read reviews or Q&A
- Added to cart
- Applied a promo code
- Chose delivery or pickup
- Paid and confirmed order
- Tracked an order
- Started a return or exchange
- Contacted support
Which parts, if any, took longer than you expected? Select all that apply.
- Finding a suitable product
- Comparing options
- Understanding pricing or fees
- Applying a promo or discount
- Signing in or password reset
- Payment or verification
- Choosing delivery or pickup
- Site/app speed or reliability
- Nothing took longer than expected
Thinking about that session, how easy or difficult were these steps?
How successful was that session at achieving what you intended?
If anything blocked you from finishing everything you wanted, what was it? Select all that apply.
- Couldn’t find the right item
- Out of stock or unavailable
- Price higher than expected
- Shipping cost or delivery time
- Payment or verification issue
- Promo code didn’t work
- Account or sign-in issue
- Site/app crash or error
- Chose to stop for now
- Nothing blocked me
- Other
If you compared options or purchased in that session: rank the factors that most influenced your choice (top to bottom). If not applicable, you may skip this question.
How do you describe your gender? Select all that apply (optional).
- Woman
- Man
- Non-binary
- Another identity
- Prefer not to say
Anything else about that specific session we should know?
Max 600 chars
AI Interview: 2 Follow-up Questions on your recent session
Thank you for your time—your feedback helps us improve.