Health Plan Enrollment Experience Survey

Welcome! This brief survey asks about your most recent health plan enrollment experience. It should take about 12 minutes. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate to help improve future enrollment experiences.

In the last 12 months, did you select or review a health plan (during open enrollment or as a new hire)?

• Yes, during the most recent open enrollment
• Yes, as a new hire in the last 12 months
• No, I did not review or enroll

What was the main reason you did not review or enroll in a health plan this cycle?

• I was already satisfied with my current coverage
• Covered under a spouse/partner or parent
• Not eligible this cycle
• Missed the deadline
• Planning to enroll later due to a qualifying life event
• Other (please specify)

What, if anything, would have made you more likely to review or enroll in a health plan?

What would help you feel more prepared for a future enrollment? Select all that apply.

• Short plan comparison checklist
• Plain-language explainer on key terms
• Cost calculator for typical scenarios
• Live Q&A with the benefits team
• One-page summaries for common situations (single, family, etc.)
• Earlier reminders and clear timelines
• Other (please specify)

Which information sources did you consult before or during enrollment? Select all that apply.

• Benefits guide or PDF
• Company benefits site or intranet
• Online plan comparison tool
• Recorded webinars or videos
• Live info session or town hall
• HR or benefits help desk
• Insurance carrier websites
• Family, friends, or colleagues
• None of the above
• Other (please specify)

Please rank the following factors by how important they were in your plan decision. Drag the most important to the top.

1. Monthly premium
2. Deductible
3. Out-of-pocket maximum
4. Provider network
5. Prescription coverage
6. HSA/HRA eligibility
7. Employer contributions

Overall, how easy or difficult was it to find the information you needed during enrollment?

How clear was the information provided about plan cost breakdowns (premiums, deductibles, copays)?

How clear was the information provided about provider network coverage?

How clear was the information provided about HSA or HRA eligibility and employer contributions?

How clear were the enrollment deadlines and steps you needed to complete?

How confident were you in your ability to compare plan options and choose the best fit?

How well did you understand the key trade-offs between plan options (e.g., lower premiums vs. higher deductibles)?

Which interactive support channels did you use during enrollment? Select all that apply.

• HR or benefits email or chat
• Phone support
• Live info session or office hours
• Recorded webinars or help videos
• Plan comparison or decision-support tool
• None of the above
• Other (please specify)

How helpful was the support you received during enrollment?

What, if anything, made choosing a plan difficult? Select all that apply.

• Too many plan choices
• Benefits jargon was confusing
• Costs were hard to estimate
• Conflicting or inconsistent information
• Not enough time to decide
• Uncertain about my future healthcare needs
• Website or tool issues
• Couldn't confirm my provider was in network
• Nothing — the process was straightforward
• Other (please specify)

Overall, how satisfied or dissatisfied were you with your enrollment experience?

How likely are you to recommend this company's enrollment process to a colleague?

What could we improve to make the next enrollment clearer or easier?

Based on your responses, we'd like to explore a few of your experiences in more detail. An AI moderator will ask you 1–2 brief follow-up questions.

What is your employment status with the company?

• Full-time
• Part-time
• Contingent/contract
• Intern
• Other
• Prefer not to say

How long have you been with the company?

• Under 6 months
• 6–12 months
• 1–3 years
• 3–5 years
• Over 5 years
• Prefer not to say

Where are you primarily located?

• United States
• Canada
• United Kingdom
• European Union
• India
• Other
• Prefer not to say

What is your age range?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65 or older
• Prefer not to say

Which coverage tier best describes your current enrollment?

• Not enrolled in a company plan
• Self only
• Self + spouse/partner
• Self + child(ren)
• Family (self + spouse/partner + child[ren])
• Prefer not to say

Thank you for your feedback! Your input will help us make future enrollments clearer and easier.