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Short Customer Satisfaction Pulse Survey

A fast, 2-3 minute check-in that captures overall satisfaction, likelihood to recommend, and satisfaction with specific touchpoints — with an AI follow-up that digs into the real reason behind each score instead of just the number. Built for post-purchase, post-support, or quarterly relationship pulses.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

9 questions · ~6 min
Q01
Message

Hi! We'd love your honest feedback on your recent experience with (Replace with your company name). This will only take about 6 minutes and helps us fix what isn't working.

Q02
Opinion ScaleRequired

How likely are you to recommend (Replace with your company name) to a friend or colleague?

Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q03
Rating ScaleRequired

Overall, how satisfied were you with your most recent experience with us?

Range: 1 – 5
Min:Very dissatisfiedMax:Very satisfied
Q04
Matrix

How satisfied were you with each of the following?

5 rows × 5 columns
  • Product or service quality
  • Speed of response
  • Staff helpfulness
  • Value for the price
  • (Replace with another touchpoint, e.g. checkout process)
Columns: Very dissatisfied · Dissatisfied · Neutral · Satisfied · Very satisfied
Q05
Multiple Choice

What best describes the main reason for your satisfaction rating?

  • The product or service worked as expected
  • A staff member or support agent stood out
  • Something went wrong that needed fixing
  • Pricing or value influenced my rating
  • It was faster or slower than I expected
Q06
AI Interview

Reconstruct the specific moment behind the respondent's satisfaction and recommendation scores: what exactly happened, when, and who or what was involved. If the score was low or middling, pin down the single biggest thing that went wrong and what would have fixed it in the moment. If the score was high, identify what specifically they'd want the company to keep doing, and whether it was a one-off or consistent pattern.

Q07
Multiple Choice

How likely are you to purchase from or use (Replace with your company name) again in the next 3 months?

  • Very unlikely
  • Unlikely
  • Not sure yet
  • Likely
  • Very likely
Q08
Multiple Choice

How long have you been a customer of ours?

  • Less than 1 month
  • 1-6 months
  • 6-12 months
  • 1-3 years
  • More than 3 years
  • Prefer not to say
Q09
Message

Thank you for sharing your feedback! We review every response to identify quick fixes and bigger improvements — your answers directly shape what we work on next.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Goes beyond the recommend/satisfaction scores with an AI follow-up interview that reconstructs the specific moment behind each rating, so you learn the 'why' not just the number.
  • Combines quick-answer formats (opinion scale, rating, matrix, multiple choice) with a deeper adaptive probe, keeping the survey to 2-3 minutes while still surfacing root causes.
  • Segments respondents by tenure and repurchase likelihood, then feeds transparent AI prompts into an auto-generated report for quick pattern-spotting.
  • Built specifically for post-purchase, post-support, or quarterly relationship pulses, with a warm open/close message that sets expectations and closes the loop.

QuestionPro

Short Customer Satisfaction (CSAT) Survey Template

A ready-to-use short CSAT template covering the standard satisfaction and recommendation questions. It's a fielding-ready static form aimed at quick deployment rather than exploratory research. No indication of adaptive questioning or per-response scoring.

What it does well

  • Purpose-built short CSAT format for fast deployment
  • Backed by an established survey platform with broad distribution options
  • Likely includes standard CSAT benchmarking guidance

Where it falls short

  • Static question set with no adaptive AI follow-up to probe the reasoning behind a score
  • No mention of automated per-response quality scoring or AI-generated reporting
  • No transparent prompt methodology published

Jotform

200+ Customer Satisfaction Evaluation Forms

This is a large template gallery/category page rather than a single fielding-ready survey, offering many form variants to pick from and customize. Good for form-building flexibility, but it's on Jotform's general form-builder infrastructure, not a research-focused interview tool.

What it does well

  • Very large selection of pre-built satisfaction form variants to start from
  • Familiar drag-and-drop form builder for quick customization
  • Wide range of use-case-specific templates beyond pure CSAT

Where it falls short

  • Category page, not a single ready-to-field short pulse survey — requires selecting and configuring a specific form
  • No adaptive AI follow-up questioning behind score-type answers
  • No automated quality scoring or AI-generated insight reports

SurveyMonkey

Customer Satisfaction Survey Template

A standard, fielding-ready CSAT template from a major survey platform, likely including recommend and satisfaction questions similar to ours. It's a static questionnaire with SurveyMonkey's built-in analytics, not an adaptive interview experience.

What it does well

  • Established, widely-used survey platform with strong analytics dashboard
  • Ready-to-send template requiring minimal setup
  • Good distribution and integration options

Where it falls short

  • Fixed question flow with no AI-driven follow-up probing on individual responses
  • No per-response quality scoring or transparent prompt disclosure
  • Reporting is dashboard-based rather than AI-synthesized narrative reports

SurveySparrow

FREE Customer Satisfaction Survey Template

A free, conversational-style CSAT template that presents questions one at a time in a chat-like flow, which feels friendlier than a traditional grid form. It's still a fixed script rather than a true adaptive AI interview that reconstructs context behind each score.

What it does well

  • Conversational, chat-style question flow improves respondent experience
  • Free to use, lowering barrier to entry
  • Mobile-friendly presentation typical of SurveySparrow's format

Where it falls short

  • Conversational UI simulates a chat but doesn't generate genuinely adaptive, AI-driven follow-up questions per response
  • No automated per-response quality scoring
  • No published transparent AI prompt methodology or AI-generated report synthesis

Ready to launch?

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