Measures air-traveler trust, comfort, and privacy concerns with biometric boarding and ID verification across airport touchpoints. Designed for airlines, airport authorities, and aviation-technology researchers.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
26
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to this survey on biometric technology at airports.
We are interested in your honest opinions about biometric boarding and identity verification. There are no right or wrong answers — we simply want to understand your perspective.
Your participation is voluntary, and you may stop at any time. All responses are confidential and will be reported only in aggregate. The survey takes approximately 7–10 minutes to complete.
By continuing, you confirm that you are at least 18 years old and agree to participate.
Q2
Multiple Choice
When did you most recently take a commercial flight?
Within the last 3 months
3–6 months ago
7–12 months ago
More than 12 months ago
I have never flown
Q3
Multiple Choice
Which types of air trips have you taken in the past 12 months? Select all that apply.
Domestic (within one country)
Short-haul international (3 hours or less)
Long-haul international (more than 3 hours)
Connecting itinerary (one or more layovers)
Red-eye or overnight flight
Other
None of the above
Q4
Chat Message
Throughout this survey, "biometric technology at airports" refers to systems that use physical characteristics — such as a face scan, fingerprint, or iris scan — to verify your identity during check-in, security, boarding, or immigration. These systems may be operated by airlines, airports, or government agencies.
Q5
Multiple Choice
Which of the following biometric options have you ever encountered at an airport? Select all that apply.
Biometric boarding (e.g., face scan at the gate)
Biometric identity check at security or immigration
Airline or airport mobile app sign-in using biometrics (e.g., face ID, fingerprint)
Self-service biometric kiosk (e.g., check-in or bag drop)
None of the above
Q6
Opinion Scale
If you have used biometric boarding (face scan at the gate), how satisfied were you with the experience the last time?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q7
Opinion Scale
If you have used a biometric identity check at security or immigration, how satisfied were you with the experience the last time?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q8
Opinion Scale
If you have used biometric sign-in on an airline or airport mobile app, how satisfied were you with the experience the last time?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q9
Opinion Scale
Overall, how much do you trust biometric identity checks used by airports and airlines today?
Range: 1 – 7
Min: Do not trust at allMid: NeutralMax: Completely trust
Q10
Opinion Scale
How comfortable would you be with a face scan at the boarding gate to verify your identity?
Range: 1 – 7
Min: Very uncomfortableMid: NeutralMax: Very comfortable
Q11
Opinion Scale
How comfortable would you be with a fingerprint or iris scan at an airport security checkpoint?
Range: 1 – 7
Min: Very uncomfortableMid: NeutralMax: Very comfortable
Q12
Opinion Scale
How comfortable would you be with automated face recognition at immigration or passport control?
Range: 1 – 7
Min: Very uncomfortableMid: NeutralMax: Very comfortable
Q13
Opinion Scale
How comfortable would you be using face ID or fingerprint on an airline app to check in or access your boarding pass?
Range: 1 – 7
Min: Very uncomfortableMid: NeutralMax: Very comfortable
Q14
Ranking
Rank the following factors by importance when deciding whether to use a biometric option at an airport (1 = most important).
Drag to order (top = most important)
Privacy and security of my biometric data
Risk of misidentification (e.g., denied boarding)
Potential for algorithmic bias or unfair treatment
Speed and convenience at the airport
Ability to opt out with no penalty
Q15
Multiple Choice
If offered biometric boarding, what would you most likely do?
Opt in whenever available
Decide case by case
Opt out whenever possible
Not sure
Q16
Multiple Choice
If your biometric data is collected at an airport, how long should it be retained?
Deleted immediately after use
Within 24 hours
Within 30 days
Within 1 year
Kept until I revoke consent
Not sure
Q17
Long Text
If you were to opt out of a biometric option at an airport, what would be your main reason?
Max chars
Q18
Long Text
Based on your responses in this survey, is there anything else you would like to share about biometric technology at airports?
Max chars
Q19
AI Interview
We'd like to explore your thoughts on biometric technology at airports in a bit more depth. An AI moderator will ask you a couple of follow-up questions based on your earlier answers.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q20
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q21
Multiple Choice
What is your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q22
Long Text
In which country or region do you currently live?
Max chars
Q23
Dropdown
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college or technical training
Bachelor's degree
Postgraduate degree
Prefer not to say
Q24
Dropdown
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Homemaker or caregiver
Retired
Unemployed, seeking work
Not working, not seeking
Prefer not to say
Q25
Multiple Choice
What is the highest airline frequent-flyer or loyalty program tier you currently hold?
None
Entry-level tier
Mid-tier
Top-tier or elite
Not sure
Q26
Chat Message
Thank you for completing this survey! Your responses have been recorded and will be used to improve understanding of passenger attitudes toward biometric technology at airports. All data will be reported in aggregate only. If you have any questions, please contact the research team.
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