Welcome! Imagine you are setting up a new non‑custodial (self‑custody) crypto wallet today. If you’ve done this in the last 12 months, answer based on your most recent setup; otherwise, answer based on what you would expect from a clear setup flow.
Have you ever set up a crypto wallet before?
- Yes, I have set up a wallet
- No, this would be my first time
- Not sure/Can’t remember
How much do you agree or disagree with each statement about wallets and keys?
In your own words, what is a seed phrase and when would you use it?
Max 600 chars
Which recovery approaches have you heard of for non‑custodial wallets? Select all that apply.
- Seed phrase (12/24 words) written or stored securely
- Encrypted cloud backup (protected by a password or passkey)
- Hardware device backup (e.g., hardware wallet)
- Social recovery with trusted contacts
- Email/SMS one‑time codes
- Device‑based recovery (MPC, no seed phrase)
- Custodial recovery by verifying identity with a company
- None of the above
How confident are you that you could recover access if you lost your phone?
If you had to choose one primary recovery method for a new non‑custodial wallet, which would you prefer?
Allocate 100 points across the factors that matter most when choosing a recovery method. (Total should add to 100.)
Which best describes your understanding of network fees (gas) during setup or first use?
- I know when fees occur and who receives them
- I somewhat understand fees
- I thought fees were charged by the wallet company
- I did not notice any fees
- I’m unsure
Which setup flow length would you prefer for a new wallet?
- One quick step now; guide me later as needed
- A guided flow of 3–5 concise steps
- A detailed flow of 6–8 steps with explanations
- Not sure
Which parts of setup feel most confusing or risky? Select all that apply.
- Choosing a recovery method
- Writing/storing a seed phrase
- Backing up to cloud storage
- Understanding what is actually backed up
- Estimating or approving network fees
- Linking or restoring on a second device
- App permissions or privacy notices
- Nothing felt confusing or risky
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
- I am paying attention
- I am not paying attention
- Prefer not to say
Gender
- Female
- Male
- Non‑binary
- Prefer not to say
Highest level of education completed
- High school or less
- Some college/Associate
- Bachelor’s degree
- Graduate/Professional degree
- Other
Current employment status
- Employed full‑time
- Employed part‑time
- Self‑employed
- Student
- Unemployed
- Retired
- Prefer not to say
How familiar are you with cryptocurrencies and Web3 concepts?
Any final thoughts or suggestions to make wallet setup and recovery clearer for you?
Max 600 chars
AI Interview: 2 Follow-up Questions on wallet setup and recovery
Thanks for your time—your feedback helps improve wallet setup, recovery, and fee clarity!