UX survey template to gauge crypto wallet setup clarity, seed phrase recovery confidence, and fee comprehension. Improve conversion and reduce drop-off.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Chat Message
Welcome! Imagine you are setting up a new non‑custodial (self‑custody) crypto wallet today. If you’ve done this in the last 12 months, answer based on your most recent setup; otherwise, answer based on what you would expect from a clear setup flow.
Q2
Multiple Choice
Have you ever set up a crypto wallet before?
Yes, I have set up a wallet
No, this would be my first time
Not sure/Can’t remember
Q3
Matrix
How much do you agree or disagree with each statement about wallets and keys?
Rows
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
A wallet stores my crypto directly
•
•
•
•
•
A wallet stores keys that control my crypto
•
•
•
•
•
A seed phrase is the master key to the wallet
•
•
•
•
•
If I lose my seed phrase, I could permanently lose access
•
•
•
•
•
Network fees are paid to the blockchain/network, not the wallet app
•
•
•
•
•
Q4
Long Text
In your own words, what is a seed phrase and when would you use it?
Max 600 chars
Q5
Multiple Choice
Which recovery approaches have you heard of for non‑custodial wallets? Select all that apply.
Seed phrase (12/24 words) written or stored securely
Encrypted cloud backup (protected by a password or passkey)
Hardware device backup (e.g., hardware wallet)
Social recovery with trusted contacts
Email/SMS one‑time codes
Device‑based recovery (MPC, no seed phrase)
Custodial recovery by verifying identity with a company
None of the above
Q6
Opinion Scale
How confident are you that you could recover access if you lost your phone?
Range: 1 – 10
Min: Not at allMid: ModeratelyMax: Very
Q7
Dropdown
If you had to choose one primary recovery method for a new non‑custodial wallet, which would you prefer?
Seed phrase backup (12/24 words)
Encrypted cloud backup with password/passkey
Social recovery with trusted contacts
Device‑based recovery (MPC, no seed phrase)
Custodial recovery by verifying identity
I’m not sure yet
Q8
Constant Sum
Allocate 100 points across the factors that matter most when choosing a recovery method. (Total should add to 100.)
Total must equal 100
Security/robustness
Ease of use
Privacy of my data
Cost/fees
Speed to recover
Works across my devices
No single point of failure (resilience)
Min per option: 0Whole numbers only
Q9
Multiple Choice
Which best describes your understanding of network fees (gas) during setup or first use?
I know when fees occur and who receives them
I somewhat understand fees
I thought fees were charged by the wallet company
I did not notice any fees
I’m unsure
Q10
Multiple Choice
Which setup flow length would you prefer for a new wallet?
One quick step now; guide me later as needed
A guided flow of 3–5 concise steps
A detailed flow of 6–8 steps with explanations
Not sure
Q11
Multiple Choice
Which parts of setup feel most confusing or risky? Select all that apply.
Choosing a recovery method
Writing/storing a seed phrase
Backing up to cloud storage
Understanding what is actually backed up
Estimating or approving network fees
Linking or restoring on a second device
App permissions or privacy notices
Nothing felt confusing or risky
Q12
Multiple Choice
Attention check: To confirm you’re paying attention, please select “I am paying attention.”
I am paying attention
I am not paying attention
Prefer not to say
Q13
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65 or older
Q14
Multiple Choice
Gender
Female
Male
Non‑binary
Prefer not to say
Q15
Dropdown
Country/region
United States
Canada
United Kingdom
European Union
Australia
India
Singapore
Other
Q16
Multiple Choice
Highest level of education completed
High school or less
Some college/Associate
Bachelor’s degree
Graduate/Professional degree
Other
Q17
Multiple Choice
Current employment status
Employed full‑time
Employed part‑time
Self‑employed
Student
Unemployed
Retired
Prefer not to say
Q18
Opinion Scale
How familiar are you with cryptocurrencies and Web3 concepts?
Range: 1 – 10
Min: Not at allMid: ModeratelyMax: Very
Q19
Long Text
Any final thoughts or suggestions to make wallet setup and recovery clearer for you?
Max 600 chars
Q20
AI Interview
AI Interview: 2 Follow-up Questions on wallet setup and recovery
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q21
Chat Message
Thanks for your time—your feedback helps improve wallet setup, recovery, and fee clarity!
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