Q01
Long Text
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Crypto Wallet Setup & Recovery UX Study
Evaluates user comprehension, confidence, and preferences around non-custodial wallet setup flows, seed phrase recovery, and network fee transparency to identify UX friction points and reduce drop-off.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
25 questions · ~4 min
Q02
Multiple Choice
Have you ever set up a crypto wallet (e.g., MetaMask, Trust Wallet, Ledger)?
Q03
Long Text
To what extent do you agree or disagree: "If I lose my seed phrase and have no other backup, no one—including the wallet company—can recover my funds."
Q04
Multiple Choice
Which recovery approaches have you heard of for non-custodial wallets? Select all that apply.
Q05
Multiple Choice
Which best describes your current understanding of network fees (sometimes called 'gas fees') during wallet setup or first use?
Q06
Multiple Choice
Which setup flow length would you prefer for a new wallet?
Q07
Long Text
If a wallet app used the setup flow you described as preferred, how likely would you be to complete the entire setup process?
Q08
AI Interview
We'd like to explore your wallet setup and recovery experiences in a bit more depth. An AI moderator will ask you a couple of follow-up questions.
Q09
Long Text
What is your age?
Q10
Long Text
Thank you for your time! Your feedback will help improve wallet setup, recovery, and fee transparency for all users.
Q11
Long Text
For this survey, imagine you are setting up a new non-custodial (self-custody) crypto wallet today. If you've done this in the last 12 months, please answer based on your most recent setup experience. Otherwise, answer based on what you would expect from a clear setup flow.
Q12
Long Text
How familiar are you with cryptocurrencies and Web3 concepts?
Q13
Long Text
To what extent do you agree or disagree: "My private keys are stored by the wallet app company and they can reset them for me if needed."
Q14
Multiple Choice
If you had to choose one primary recovery method for a new non-custodial wallet, which would you prefer?
Q15
Multiple Choice
Which parts of the wallet setup process feel most confusing or risky to you? Select all that apply.
Q16
Long Text
How would you rate your overall confidence in managing a non-custodial wallet on your own?
Q17
Long Text
Based on your responses in this survey, please share any additional thoughts or suggestions for making wallet setup and recovery clearer.
Q18
Multiple Choice
What is your gender?
Q19
Long Text
To what extent do you agree or disagree: "I understand the difference between a custodial wallet (e.g., Coinbase account) and a non-custodial wallet (e.g., MetaMask)."
Q20
Long Text
How confident are you that you could recover access to your wallet if you lost your phone?
Q21
Long Text
In which country or region do you currently reside?
Q22
Long Text
Please rank the following factors by how important they are to you when choosing a wallet recovery method, from most important to least important.
Q23
Multiple Choice
What is the highest level of education you have completed?
Q24
Long Text
In your own words, what is a seed phrase and when would you use it?
Q25
Multiple Choice
Which of the following best describes your current employment status?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.