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Crypto Wallet Setup & Recovery UX Study

Evaluates user comprehension, confidence, and preferences around non-custodial wallet setup flows, seed phrase recovery, and network fee transparency to identify UX friction points and reduce drop-off.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

25

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Q1
Chat Message
Thank you for participating in this study about crypto wallet setup experiences. Your responses are voluntary and confidential—you may stop at any time. There are no right or wrong answers; we are simply interested in your honest opinions and experiences. All responses will be anonymized and reported in aggregate to improve wallet design. This survey takes approximately 6–8 minutes to complete.
Q2
Chat Message
For this survey, imagine you are setting up a new non-custodial (self-custody) crypto wallet today. If you've done this in the last 12 months, please answer based on your most recent setup experience. Otherwise, answer based on what you would expect from a clear setup flow.
Q3
Multiple Choice
Have you ever set up a crypto wallet (e.g., MetaMask, Trust Wallet, Ledger)?
  • Yes, I have set up a wallet
  • No, this would be my first time
  • Not sure / Can't remember
Q4
Opinion Scale
How familiar are you with cryptocurrencies and Web3 concepts?
Range: 1 7
Min: Not at all familiarMid: NeutralMax: Extremely familiar
Q5
Opinion Scale
To what extent do you agree or disagree: "If I lose my seed phrase and have no other backup, no one—including the wallet company—can recover my funds."
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q6
Opinion Scale
To what extent do you agree or disagree: "My private keys are stored by the wallet app company and they can reset them for me if needed."
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q7
Opinion Scale
To what extent do you agree or disagree: "I understand the difference between a custodial wallet (e.g., Coinbase account) and a non-custodial wallet (e.g., MetaMask)."
Range: 1 7
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q8
Multiple Choice
Which recovery approaches have you heard of for non-custodial wallets? Select all that apply.
  • Seed phrase (12/24 words) written or stored securely
  • Encrypted cloud backup (protected by a password or passkey)
  • Hardware device backup (e.g., hardware wallet)
  • Social recovery with trusted contacts
  • Email/SMS one-time codes
  • Device-based recovery (MPC, no seed phrase)
  • Custodial recovery by verifying identity with a company
  • None of the above
Q9
Multiple Choice
If you had to choose one primary recovery method for a new non-custodial wallet, which would you prefer?
  • Seed phrase backup (12/24 words)
  • Encrypted cloud backup with password/passkey
  • Social recovery with trusted contacts
  • Device-based recovery (MPC, no seed phrase)
  • Custodial recovery by verifying identity
  • I'm not sure yet
Q10
Opinion Scale
How confident are you that you could recover access to your wallet if you lost your phone?
Range: 1 7
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q11
Ranking
Please rank the following factors by how important they are to you when choosing a wallet recovery method, from most important to least important.
Drag to order (top = most important)
  1. Security / robustness
  2. Ease of use
  3. Privacy of my data
  4. Cost / fees
  5. Speed to recover
  6. Works across my devices
  7. No single point of failure (resilience)
Q12
Long Text
In your own words, what is a seed phrase and when would you use it?
Max chars
Q13
Multiple Choice
Which best describes your current understanding of network fees (sometimes called 'gas fees') during wallet setup or first use?
  • I know when fees occur and who receives them
  • I somewhat understand fees but not all the details
  • I thought fees were charged by the wallet company
  • I did not notice any fees during setup
  • I'm unsure
Q14
Multiple Choice
Which setup flow length would you prefer for a new wallet?
  • One quick step now; guide me later as needed
  • A guided flow of 3–5 concise steps
  • A detailed flow of 6–8 steps with explanations
  • Not sure
Q15
Multiple Choice
Which parts of the wallet setup process feel most confusing or risky to you? Select all that apply.
  • Choosing a recovery method
  • Writing / storing a seed phrase
  • Backing up to cloud storage
  • Understanding what is actually backed up
  • Estimating or approving network fees
  • Linking or restoring on a second device
  • App permissions or privacy notices
  • Nothing felt confusing or risky
Q16
Opinion Scale
If a wallet app used the setup flow you described as preferred, how likely would you be to complete the entire setup process?
Range: 1 7
Min: Extremely unlikelyMid: NeutralMax: Extremely likely
Q17
Opinion Scale
How would you rate your overall confidence in managing a non-custodial wallet on your own?
Range: 1 7
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q18
AI Interview
We'd like to explore your wallet setup and recovery experiences in a bit more depth. An AI moderator will ask you a couple of follow-up questions.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 7
Q19
Long Text
Based on your responses in this survey, please share any additional thoughts or suggestions for making wallet setup and recovery clearer.
Max chars
Q20
Dropdown
What is your age?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65 or older
Q21
Multiple Choice
What is your gender?
  • Female
  • Male
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q22
Dropdown
In which country or region do you currently reside?
  • United States
  • Canada
  • United Kingdom
  • European Union
  • Australia
  • India
  • Singapore
  • Latin America
  • Africa
  • Other
Q23
Multiple Choice
What is the highest level of education you have completed?
  • High school or less
  • Some college / Associate degree
  • Bachelor's degree
  • Graduate / Professional degree
  • Other
Q24
Multiple Choice
Which of the following best describes your current employment status?
  • Employed full-time
  • Employed part-time
  • Self-employed
  • Student
  • Unemployed
  • Retired
  • Prefer not to say
Q25
Chat Message
Thank you for your time! Your feedback will help improve wallet setup, recovery, and fee transparency for all users.

Frequently Asked Questions

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