Collect feedback on content discovery, recommendations, personalization, and playback quality. Customize this survey template to improve media & streaming UX.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Multiple Choice
In the past 30 days, how often did you use our service? (Select one)
Multiple times per day
About once per day
3–5 days per week
1–2 days per week
Less than once per week
Q2
Opinion Scale
Overall, how satisfied were you with our service in the past 30 days?
Range: 1 – 10
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q3
Opinion Scale
In the past 30 days, how easy was it to find content you wanted?
Range: 1 – 10
Min: Very hardMid: NeutralMax: Very easy
Q4
Multiple Choice
Which ways did you discover content on our service in the past 30 days? (Select all that apply)
Search
Home feed
Personalized recommendations
Top charts/Trending
Categories/Genres
Continue Watching
Curated collections/Playlists
External links or social media
Other
Q5
Long Text
What would help you find content faster or more easily?
Max 600 chars
Q6
Multiple Choice
Attention check: To confirm you are paying attention, please select “I am paying attention” only.
I am paying attention
I am not paying attention
Q7
Rating
In the past 30 days, how relevant were the content recommendations to you?
Scale: 10 (star)
Min: Not relevantMax: Highly relevant
Q8
Matrix
In the past 30 days, please rate the playback quality for each aspect.
Rows
Very poor
Poor
Fair
Good
Excellent
Video clarity/resolution
•
•
•
•
•
Audio clarity
•
•
•
•
•
Time to start playing
•
•
•
•
•
Buffering or stalling
•
•
•
•
•
Audio–video sync
•
•
•
•
•
Q9
Multiple Choice
Which playback issues did you experience in the past 30 days, if any? (Select all that apply)
Long startup time
Rebuffering or stalling
Low resolution/blurry picture
Audio out of sync
App crash or error
Subtitles or captions issues
Ads interrupting or repeating
None of the above
Q10
Multiple Choice
Which devices did you primarily use in the past 30 days? (Select all that apply)
Smart TV
Mobile phone
Tablet
Laptop or desktop
Game console
Set-top box/streaming stick
Smart speaker or smart display
Q11
Rating
Overall, how would you rate playback reliability in the past 30 days?
Scale: 10 (star)
Min: Very poorMax: Excellent
Q12
Dropdown
What is your age group?
Under 18
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q13
Multiple Choice
Which gender do you identify with?
Woman
Man
Non-binary
Prefer not to say
Q14
Short Text
Which country or region do you live in?
Max 100 chars
Q15
Dropdown
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college/trade school
Bachelor’s degree
Postgraduate degree
Other
Prefer not to say
Q16
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Homemaker/Caregiver
Unemployed, looking for work
Unemployed, not looking for work
Retired
Prefer not to say
Q17
Chat Message
Welcome! This survey takes about 5–7 minutes. Please answer based on your experience in the past 30 days.
Q18
Long Text
Is there anything else about content discovery, recommendations, or playback you’d like us to know?
Max 600 chars
Q19
AI Interview
AI Interview: 2 Follow-up Questions on your streaming experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q20
Chat Message
Thank you for your time—your feedback helps us improve!
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