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Tenant Satisfaction & Lease Renewal Survey

Measures how tenants feel about maintenance, communication, value, and safety at your property, plus what actually drives their renewal decision. An AI follow-up interview digs into the specific incident or trade-off behind their lowest rating instead of settling for a generic complaint.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

12 questions · ~7 min
Q01
Message

Hi! We'd love your honest feedback on living here so we can make this a better place to call home. This will take about 5 minutes, and your answers are shared with the property team to guide improvements.

Q02
Opinion ScaleRequired

Overall, how satisfied are you with living at this property?

Scale: 0 – 10
Min:Very dissatisfiedMax:Very satisfied
Q03
MatrixRequired

How would you rate each of the following?

5 rows × 5 columns
  • Speed of maintenance responses
  • Communication from property management
  • Cleanliness of common areas
  • Value for the rent you pay
  • Feeling of safety and security
Columns: Poor · Fair · Good · Very good · Excellent
Q04
Multiple ChoiceRequired

In the last 6 months, how many maintenance requests have you submitted?

  • None
  • 1-2
  • 3-5
  • More than 5
Q05
Opinion Scale

Thinking of your most recent maintenance request (if any), how satisfied were you with how it was resolved?

Scale: 1 – 5
Min:Very dissatisfiedMax:Very satisfied
Q06
Multiple ChoiceRequired

When your current lease ends, how likely are you to renew?

  • Definitely will not renew
  • Probably will not renew
  • Not sure yet
  • Probably will renew
  • Definitely will renew
Q07
Best–Worst Trade-off (MaxDiff)Required

If the property could only invest in a few of these improvements next year, which would matter most and least to you?

  • Faster maintenance response times
  • Updated fitness center or gym equipment
  • Additional or more secure parking
  • Better package delivery and storage
  • More community events and amenities
  • Improved building security
  • More in-unit storage space
Pick best & worst per setBest:Matters mostWorst:Matters least
Q08
AI Interview

Probe the reasoning behind the tenant's renewal likelihood, anchoring on whichever area they rated lowest in the earlier ratings (maintenance speed, communication, cleanliness, value, or safety). Ask for a specific recent example or incident, what a good resolution would have looked like, and whether that single issue alone would change their renewal decision. If they rated everything highly, explore what would make them recommend the property to a friend versus what would make them leave despite high ratings.

Q09
Short Text

How long have you lived at this property?

Q10
Multiple Choice

What type of unit do you live in?

  • Studio
  • 1 bedroom
  • 2 bedroom
  • 3+ bedroom
  • Prefer not to say
Q11
Multiple Choice

Which age range best describes you?

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q12
Message

Thank you for sharing your experience! Your feedback goes directly to the property team and helps shape what gets fixed and funded next.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Goes beyond a single satisfaction score with a ratings matrix across maintenance, communication, value, and safety, plus a dedicated question on recent maintenance-request experience.
  • Uses a max-diff exercise to force-rank competing improvement investments, giving property managers a prioritized action list instead of vague 'what would you like changed' answers.
  • Includes an AI follow-up interview that specifically digs into the reasoning behind a tenant's stated renewal likelihood, surfacing the actual incident or trade-off instead of stopping at a generic complaint.
  • Captures tenure, unit type, and age range for segmentation, so renewal-risk patterns can be tied to specific tenant groups rather than reported as one blended average.

Jotform

Tenant Satisfaction Survey Form Template

A ready-to-use static form template built on Jotform's drag-and-drop form builder, aimed at collecting general tenant feedback. It's easy to customize and embed but is fielding-ready only in the sense of a fixed question set, not an adaptive interview. Best suited for teams that want a quick, editable form rather than deeper diagnostic follow-up.

What it does well

  • Simple drag-and-drop customization within a mature form-builder ecosystem
  • Broad integration options typical of Jotform's platform (payments, storage, notifications)
  • Low barrier to quickly launch and embed a survey

Where it falls short

  • Static question set with no adaptive follow-up on low ratings or specific incidents
  • No AI-driven probing or automated per-response quality scoring
  • No transparent, inspectable interview prompts since there's no conversational AI layer

SurveySparrow

Tenant Satisfaction Survey Template

A conversational, chat-style survey template designed to feel more engaging than a standard form, which fits well with tenant feedback use cases. It supports recurring survey distribution, but the 'conversation' is still a pre-scripted sequence rather than a model reasoning through a tenant's actual answer. Good for tone and completion rates, less suited for root-cause discovery.

What it does well

  • Chat-style question flow that can feel more approachable than a traditional form
  • Mobile-friendly presentation suited to tenants completing surveys on phones
  • Built-in support for recurring or scheduled survey sends

Where it falls short

  • Conversational format is still a fixed script, not an AI that adapts questions to a specific tenant's answer
  • No automated quality scoring of open-text or voice responses
  • No published methodology for how any branching or logic decisions are made

Typeform

Tenant Satisfaction Survey Template

A polished, well-designed survey template known for Typeform's signature one-question-at-a-time interface and conditional logic jumps. It's fielding-ready and visually strong, but branching is rule-based logic set up in advance rather than a model generating a follow-up question in real time. Reporting is largely descriptive rather than diagnostic.

What it does well

  • Clean, high-completion-rate question interface
  • Conditional logic jumps to route respondents down different paths
  • Strong template design and branding customization

Where it falls short

  • Logic jumps are pre-configured rules, not an AI generating a tailored probe on the fly
  • No voice AI interview option or screen-share guided tasks
  • No automated, prompt-transparent reporting on why a specific tenant rated something low

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

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