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VoIP Phone System Employee Experience Survey

Measures how employees actually use your VoIP phone system day to day — call quality, reliability, and feature adoption — with an AI follow-up that digs into the real story behind their biggest pain point instead of a generic complaint. Built for IT and HR teams evaluating or troubleshooting a workplace VoIP rollout.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

12 questions · ~7 min
Q01
Message

Hi! We're checking in on how the VoIP phone system is working for you day-to-day. Your honest feedback helps IT fix what's actually broken. This takes about 7 minutes.

Q02
Multiple ChoiceRequired

In the last 30 days, how often did you make or receive work calls using the VoIP phone system?

  • Daily
  • A few times a week
  • A few times a month
  • Rarely
  • Not at all
Q03
Opinion ScaleRequired

Thinking about your calls in the last 30 days, how would you rate overall call quality (clarity, no dropouts)?

Scale: 1 – 7
Min:Very poorMax:Excellent
Q04
Matrix

In the last 30 days, how often did you experience each of these issues on work calls?

5 rows × 5 columns
  • Dropped or disconnected calls
  • Echo or static
  • Delayed audio (lag)
  • Trouble transferring or conferencing calls
  • Voicemail or voicemail-to-email not working
Columns: Never · Rarely · Sometimes · Often · Every time
Q05
Multiple Choice

Which of these VoIP features have you actually used in the last 30 days?

  • Video conferencing
  • Call recording
  • Voicemail-to-email
  • Call forwarding to mobile
  • Softphone app on laptop/phone
  • Instant messaging/chat integration
Q06
Best–Worst Trade-off (MaxDiff)

If IT could only fix or improve a few things about the VoIP system, which matter most and which matter least to your work?

  • Call quality/reliability
  • Ease of transferring or conferencing calls
  • Voicemail and voicemail-to-email
  • Mobile/softphone app usability
  • Video conferencing quality
  • Speed of IT support when it breaks
  • Onboarding/training on how to use it
Pick best & worst per setBest:Matters mostWorst:Matters least
Q07
Rating Scale

How would you rate the setup and IT support experience when you've had a VoIP issue?

Range: 1 – 5
Min:Very poorMax:Excellent
Q08
AI Interview

Identify the respondent's single biggest pain point with the VoIP system based on their earlier answers (call quality, transfers, voicemail, or something else) and reconstruct one specific recent incident: what happened, what they were trying to do, how it disrupted their work, and whether they worked around it or gave up. If they reported no issues, probe what would make them recommend the system to a struggling colleague.

Q09
Multiple Choice

Compared to whatever phone system you used before this one, how does the VoIP system compare?

  • Much better
  • Somewhat better
  • About the same
  • Somewhat worse
  • Much worse
  • I have no previous system to compare
Q10
Dropdown

Which department are you in? (Prefer not to say is fine)

  • Sales
  • Customer Support
  • Operations
  • Engineering/IT
  • Finance
  • HR
  • Marketing
  • Other
  • Prefer not to say
Q11
Multiple Choice

Where do you typically work when using the VoIP phone system?

  • Office/on-site
  • Fully remote
  • Hybrid (mix of both)
  • Prefer not to say
Q12
Message

Thanks for the detailed feedback! IT will use this to prioritize fixes and support improvements to the VoIP system — no individual responses will be shared with your manager.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Includes a matrix question covering multiple specific VoIP issues (dropped calls, latency, etc.) alongside a max-diff prioritization question so IT knows what to fix first, not just that something's wrong
  • Uses an AI follow-up interview that digs into the respondent's single biggest pain point based on their actual answers, instead of leaving it to a generic open-text box
  • Captures feature adoption (which VoIP features people actually use), setup/IT support experience, work location, and department, giving IT and HR a full rollout picture in one template
  • Ends with an automated report IT can use directly to prioritize fixes, rather than raw export data someone has to manually synthesize

SurveyMonkey

Voice Over Internet Protocol (VoIP) Survey Template

A ready-to-field VoIP survey template covering standard call quality and satisfaction questions. It's built for broad ease of use and quick deployment rather than deep diagnostic follow-up. Good for a general pulse-check but not tailored to IT/HR troubleshooting workflows.

What it does well

  • Well-known, easy-to-use survey builder with fast deployment
  • Template is pre-built and ready to field with minimal setup
  • Backed by broad survey distribution and analytics tooling

Where it falls short

  • Static question set with no adaptive follow-up to probe a respondent's specific pain point
  • No mechanism to automatically identify or dig into each employee's biggest issue
  • No published methodology on how questions were validated or scored

SurveySparrow

Voice Over Internet Protocol (VoIP) Survey Template

A conversational-style VoIP survey template positioned under SurveySparrow's marketing template category rather than IT/HR operations. It offers a chat-like respondent experience but relies on fixed question flows. Useful as a starting point, less suited to structured IT rollout evaluation.

What it does well

  • Conversational UI that can feel more engaging to respondents
  • Template is pre-built and ready to use out of the box
  • Part of a broader survey platform with reporting and distribution features

Where it falls short

  • No adaptive AI interviewing — the conversational format is still a fixed script, not a dynamic probe
  • Listed under marketing templates, not built specifically for IT support/reliability diagnostics
  • No transparent scoring or quality methodology for responses

QuestionPro

VoIP Survey Questions + Sample Questionnaire Template

A sample questionnaire and question bank for VoIP feedback, useful as a reference for question wording. It reads more like a guide with sample questions than a single ready-to-field survey instrument. Teams would need to assemble and structure their own survey from the provided examples.

What it does well

  • Broad set of sample VoIP-related questions to draw from
  • Established survey platform with logic and reporting capabilities
  • Useful reference for question phrasing across multiple VoIP topics

Where it falls short

  • Presented as a question bank/guide rather than a single structured, ready-to-field template
  • No adaptive AI follow-up to dig into a respondent's specific pain point
  • No built-in prioritization mechanism (like max-diff) to rank issues for IT action

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