Q01
Message
All templates
General Inquiry Contact Experience Survey
Captures why someone reached out through a general inquiry or 'contact us' channel, how easy that process was, and what outcome they're hoping for — with an AI follow-up that digs into the specific need behind the inquiry so teams can route and respond faster. Built for support, sales ops, and customer service teams triaging inbound contact.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
12 questions · ~7 min
Q02
Multiple ChoiceRequired
What best describes the reason for your inquiry?
- Question about a product or service
- Existing order or account issue
- Pricing or quote request
- Partnership or business opportunity
- Media or press inquiry
- Something else
Q03
Multiple ChoiceRequired
How did you submit this inquiry?
- Website contact form
- Phone call
- Live chat
- Social media
- In person
Q04
Opinion ScaleRequired
How urgent is your need right now?
Scale: 1 – 5
Min:Not urgent at allMax:Extremely urgent
Q05
Rating ScaleRequired
How easy was it to find the right way to contact us?
Range: 1 – 5
Min:Very difficultMax:Very easy
Q06
Multiple ChoiceRequired
Have you received any response to your inquiry yet?
- Yes, a full response
- Yes, but only an acknowledgment
- No, not yet
Q07
Opinion Scale
If you've received a response, how satisfied are you with how quickly it came?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q08
AI Interview
Reconstruct the specific need behind this person's inquiry: what they were trying to accomplish, what information or outcome would fully resolve it, and what (if anything) has been confusing or slow so far. If they marked their need as highly urgent, probe what's driving that urgency and what happens if it isn't resolved quickly. If they said 'something else' for the reason, get a concrete description of the actual issue.
Q09
Multiple ChoiceRequired
What's the best way for us to follow up with you?
- Phone call
- Text message
- Live chat
- No follow-up needed
Q10
Long Text
Is there anything else about your inquiry you'd like us to know before we respond?
Q11
Multiple Choice
Which best describes you?
- Individual customer
- Small business owner
- Employee at a mid-size company
- Employee at a large enterprise
- Prefer not to say
Q12
Message
Thank you for the extra detail! This helps our team route your inquiry to the right person and respond with exactly what you need.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Goes beyond capturing the inquiry reason and contact details by including an AI follow-up interview that digs into the specific need behind the request, so teams get context a static form can't surface
- Combines structured routing questions (reason for inquiry, submission channel, urgency, preferred follow-up method) with open-ended and rating questions to gauge how easy the contact process was
- Includes a satisfaction check on response speed and a chat-style close-out message, giving support/sales ops a full picture of the pre- and post-response experience in one flow
- Uses transparent, published prompts for the AI follow-up and generates an automated report, so routing decisions are based on traceable logic rather than a black box
Jotform
General Inquiry Contact Form TemplateA responsive, ready-to-deploy contact form template built for capturing basic inquiry details. It's oriented toward form-building and design customization (fields, layout, branding) rather than survey-style research or structured triage logic. No mechanism to probe deeper into the actual need behind an inquiry.
What it does well
- Responsive layout works well across devices
- Easy drag-and-drop customization typical of Jotform's form builder
- Simple, fast to deploy for basic contact capture
Where it falls short
- Static field-based form with no adaptive follow-up questioning
- No built-in urgency, satisfaction, or routing-oriented question set
- No automated per-response quality scoring or generated reporting
SurveyMonkey
General Inquiry Contact Form TemplateA standard survey-platform template for collecting general inquiry details, benefiting from SurveyMonkey's broader analytics and reporting tools. It's a fixed question set aimed at basic data capture rather than dynamic exploration of the underlying need. Positioned generically rather than tailored to support/sales-ops triage workflows.
What it does well
- Backed by SurveyMonkey's established survey distribution and analytics ecosystem
- Familiar, easy-to-use template for quick setup
- Broad audience reach given SurveyMonkey's large user base
Where it falls short
- Fixed questions only—no adaptive AI interview to clarify the specific request
- No voice-based interview option or guided screen-share tasks
- Methodology and question logic aren't transparently published
SurveySparrow
General Inquiry Contact Form TemplateA conversational-style contact form template, which fits SurveySparrow's chat-like UI strength, aimed at making inquiry capture feel more human. Still a predefined question flow without dynamic branching driven by AI comprehension of the response content. Good for a friendlier intake experience but not deeper need discovery.
What it does well
- Conversational, chat-like interface improves respondent experience
- Easy to customize within SurveySparrow's template library
- Mobile-friendly presentation suited to quick contact capture
Where it falls short
- No adaptive AI follow-up to dig into the actual reason behind the inquiry
- Lacks automated quality scoring of individual responses
- No transparent prompt methodology or auto-generated analytical report
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.