Voice Biometrics & Authentication in Banking Survey Template
Measure awareness, security perceptions and adoption intent of voice authentication among financial services users. Launch fast with expert-built questions.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
22
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This short survey asks about your experiences and views on voice authentication in banking. Your answers are confidential and used for research purposes only. It should take about 5–7 minutes. Thanks for participating.
Q2
Multiple Choice
In the last 6 months, how often did you contact your bank’s customer support (phone or chat)?
Never
Once
2–3 times
4–6 times
7+ times
Q3
Multiple Choice
Before today, had you heard of voice authentication (voice biometrics) used by banks?
Yes
No
Not sure
Q4
Chat Message
Voice authentication verifies a customer by analyzing unique characteristics of their voice. Banks may use it during calls or in apps to help confirm identity.
Q5
Multiple Choice
In the past 12 months, have you used voice authentication with any financial service?
Yes
No
Not sure
Q6
Rating
Overall, how satisfied were you when using voice authentication?
Scale: 11 (star)
Min: Very dissatisfiedMax: Very satisfied
Q7
Opinion Scale
How easy was it to complete the voice authentication steps?
Range: 1 – 10
Min: Very difficultMax: Very easy
Q8
Multiple Choice
Which issues, if any, did you experience when using voice authentication? Select all that apply.
System did not recognize my voice
Background noise interfered
Had to repeat phrases multiple times
Concerned about being recorded
Process took too long
Could not proceed and needed an agent
Other
None of the above
Q9
Opinion Scale
How confident are you that voice biometrics can protect bank accounts from unauthorized access?
Range: 1 – 10
Min: Not at all confidentMax: Extremely confident
Q10
Multiple Choice
Which potential risks concern you most about voice authentication? Select all that apply.
Someone impersonating my voice (spoofing/deepfake)
Recordings of my voice being reused
Biometric data storage and privacy
False rejects locking me out
Background noise causing failures
Fraudsters bypassing with social engineering
Other
None of the above
Q11
Matrix
Rate the security level of each method for accessing your bank account.
Rows
Very low
Low
Moderate
High
Very high
Voice authentication
•
•
•
•
•
Password/PIN
•
•
•
•
•
SMS one-time code
•
•
•
•
•
Authenticator app code (TOTP)
•
•
•
•
•
Fingerprint/Face ID
•
•
•
•
•
Q12
Opinion Scale
If offered by your bank, how likely are you to use voice authentication in the next 3 months?
Range: 1 – 10
Min: Very unlikelyMax: Very likely
Q13
Ranking
Rank the features that would most increase your willingness to use voice authentication (drag top = most important).
Drag to order (top = most important)
Verified anti-spoofing protections
Clear opt-out anytime
Ability to fall back to passcode
Shorter time to access account
Transparent data storage and retention policy
Simple in-app setup guidance
Q14
Long Text
Anything else you’d like to share about voice authentication in banking?
Max 600 chars
Q15
AI Interview
AI Interview: 2 Follow-up Questions on your responses about voice authentication
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q16
Multiple Choice
Attention check: To confirm you are paying attention, please select “Yes.”
Yes
No
Q17
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q18
Multiple Choice
Gender
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q19
Dropdown
Where do you currently live?
United States
United Kingdom
Canada
Australia
European Union
Other
Prefer not to say
Q20
Multiple Choice
What is the highest level of education you have completed?
Some high school
High school or equivalent
Some college/Associate
Bachelor’s degree
Postgraduate degree
Prefer not to say
Q21
Multiple Choice
What is your current employment status?
Full-time employee
Part-time employee
Self-employed
Student
Unemployed
Retired
Homemaker/Caregiver
Prefer not to say
Q22
Chat Message
Thank you for your time—your feedback will help improve secure and convenient banking experiences.
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