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Voice Biometrics & Authentication in Banking Survey Template

Measure awareness, security perceptions and adoption intent of voice authentication among financial services users. Launch fast with expert-built questions.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

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Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Chat Message
Welcome! This short survey asks about your experiences and views on voice authentication in banking. Your answers are confidential and used for research purposes only. It should take about 5–7 minutes. Thanks for participating.
Q2
Multiple Choice
In the last 6 months, how often did you contact your bank’s customer support (phone or chat)?
  • Never
  • Once
  • 2–3 times
  • 4–6 times
  • 7+ times
Q3
Multiple Choice
Before today, had you heard of voice authentication (voice biometrics) used by banks?
  • Yes
  • No
  • Not sure
Q4
Chat Message
Voice authentication verifies a customer by analyzing unique characteristics of their voice. Banks may use it during calls or in apps to help confirm identity.
Q5
Multiple Choice
In the past 12 months, have you used voice authentication with any financial service?
  • Yes
  • No
  • Not sure
Q6
Rating
Overall, how satisfied were you when using voice authentication?
Scale: 11 (star)
Min: Very dissatisfiedMax: Very satisfied
Q7
Opinion Scale
How easy was it to complete the voice authentication steps?
Range: 1 – 10
Min: Very difficultMax: Very easy
Q8
Multiple Choice
Which issues, if any, did you experience when using voice authentication? Select all that apply.
  • System did not recognize my voice
  • Background noise interfered
  • Had to repeat phrases multiple times
  • Concerned about being recorded
  • Process took too long
  • Could not proceed and needed an agent
  • Other
  • None of the above
Q9
Opinion Scale
How confident are you that voice biometrics can protect bank accounts from unauthorized access?
Range: 1 – 10
Min: Not at all confidentMax: Extremely confident
Q10
Multiple Choice
Which potential risks concern you most about voice authentication? Select all that apply.
  • Someone impersonating my voice (spoofing/deepfake)
  • Recordings of my voice being reused
  • Biometric data storage and privacy
  • False rejects locking me out
  • Background noise causing failures
  • Fraudsters bypassing with social engineering
  • Other
  • None of the above
Q11
Matrix
Rate the security level of each method for accessing your bank account.
RowsVery lowLowModerateHighVery high
Voice authentication•••••
Password/PIN•••••
SMS one-time code•••••
Authenticator app code (TOTP)•••••
Fingerprint/Face ID•••••
Q12
Opinion Scale
If offered by your bank, how likely are you to use voice authentication in the next 3 months?
Range: 1 – 10
Min: Very unlikelyMax: Very likely
Q13
Ranking
Rank the features that would most increase your willingness to use voice authentication (drag top = most important).
Drag to order (top = most important)
  1. Verified anti-spoofing protections
  2. Clear opt-out anytime
  3. Ability to fall back to passcode
  4. Shorter time to access account
  5. Transparent data storage and retention policy
  6. Simple in-app setup guidance
Q14
Long Text
Anything else you’d like to share about voice authentication in banking?
Max 600 chars
Q15
AI Interview
AI Interview: 2 Follow-up Questions on your responses about voice authentication
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q16
Multiple Choice
Attention check: To confirm you are paying attention, please select “Yes.”
  • Yes
  • No
Q17
Dropdown
What is your age?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q18
Multiple Choice
Gender
  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q19
Dropdown
Where do you currently live?
  • United States
  • United Kingdom
  • Canada
  • Australia
  • European Union
  • Other
  • Prefer not to say
Q20
Multiple Choice
What is the highest level of education you have completed?
  • Some high school
  • High school or equivalent
  • Some college/Associate
  • Bachelor’s degree
  • Postgraduate degree
  • Prefer not to say
Q21
Multiple Choice
What is your current employment status?
  • Full-time employee
  • Part-time employee
  • Self-employed
  • Student
  • Unemployed
  • Retired
  • Homemaker/Caregiver
  • Prefer not to say
Q22
Chat Message
Thank you for your time—your feedback will help improve secure and convenient banking experiences.

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