Voice Authentication in Banking: Adoption & Trust Survey
Measures awareness, security perceptions, usage experience, and adoption intent for voice biometric authentication among banking customers. Suitable for financial institutions evaluating customer readiness for voice-based identity verification.
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AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
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Detailed Reports
Comprehensive insights and recommendations
Template Overview
22
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This survey explores your experiences and opinions about voice authentication in banking. It should take about 5–7 minutes.
Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential, anonymized, and reported only in aggregate for research purposes.
By proceeding, you indicate your consent to participate.
Q2
Multiple Choice
Do you currently hold a personal bank account (checking, savings, or both)?
Yes
No
Q3
Multiple Choice
In the last 6 months, how often have you contacted your bank's customer support (by phone or chat)?
Never
Once
2–3 times
4–6 times
7 or more times
Q4
Multiple Choice
Before today, had you heard of voice authentication (voice biometrics) being used by banks?
Yes
No
Not sure
Q5
Chat Message
Voice authentication verifies a customer by analyzing unique characteristics of their voice. Banks may use it during phone calls or in mobile apps to help confirm your identity.
Q6
Multiple Choice
In the past 12 months, have you used voice authentication with any financial service?
Yes
No
Not sure
Q7
Opinion Scale
Overall, how satisfied were you with your most recent voice authentication experience?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q8
Opinion Scale
How easy or difficult was it to complete the voice authentication steps?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q9
Multiple Choice
Which of the following issues, if any, did you experience when using voice authentication? Please select all that apply.
System did not recognize my voice
Background noise interfered
Had to repeat phrases multiple times
Concerned about being recorded
Process took too long
Could not proceed and needed an agent
Other
None of the above
Q10
Opinion Scale
How confident or not confident are you that voice authentication can effectively protect bank accounts from unauthorized access?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q11
Multiple Choice
Which of the following potential risks, if any, concern you about voice authentication? Please select all that apply.
Someone impersonating my voice (spoofing or deepfake)
Recordings of my voice being reused
Biometric data storage and privacy
False rejects locking me out of my account
Background noise causing authentication failures
Fraudsters bypassing security with social engineering
Other
None of the above
Q12
Ranking
Please rank the following methods for accessing your bank account from most secure (top) to least secure (bottom).
Drag to order (top = most important)
Password or PIN
Fingerprint recognition
Voice authentication
Facial recognition
SMS one-time code
Security questions
Q13
Opinion Scale
If your bank offered voice authentication, how likely or unlikely would you be to use it in the next 3 months?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q14
Opinion Scale
How much would each of the following features increase your willingness to use voice authentication?
Range: 1 – 7
Min: Would not increase at allMid: NeutralMax: Would greatly increase
Q15
Ranking
Please rank the following features by how much they would increase your willingness to use voice authentication. Drag your top choice to the top.
Drag to order (top = most important)
Verified anti-spoofing protections
Clear opt-out at any time
Ability to fall back to a passcode
Shorter time to access my account
Transparent data storage and retention policy
Simple in-app setup guidance
Q16
AI Interview
Based on your responses in this survey, please share any additional thoughts or feelings about voice authentication in banking. Our AI interviewer may ask a couple of brief follow-up questions to better understand your perspective.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 7
Q17
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q18
Multiple Choice
What is your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q19
Dropdown
In which country or region do you currently reside?
United States
United Kingdom
Canada
Australia
European Union
Other
Prefer not to say
Q20
Multiple Choice
What is the highest level of education you have completed?
Some high school
High school diploma or equivalent
Some college or associate degree
Bachelor's degree
Postgraduate degree
Prefer not to say
Q21
Multiple Choice
What is your current employment status?
Full-time employee
Part-time employee
Self-employed
Student
Unemployed
Retired
Homemaker or caregiver
Prefer not to say
Q22
Chat Message
Thank you for completing this survey. Your feedback will help shape more secure and convenient banking experiences. Your responses have been recorded.
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