Q01
Long Text
All templates
Voice Authentication in Banking: Adoption & Trust Survey
Measures awareness, security perceptions, usage experience, and adoption intent for voice biometric authentication among banking customers. Suitable for financial institutions evaluating customer readiness for voice-based identity verification.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
22 questions · ~4 min
Q02
Multiple Choice
Do you currently hold a personal bank account (checking, savings, or both)?
Q03
Multiple Choice
In the last 6 months, how often have you contacted your bank's customer support (by phone or chat)?
Q04
Multiple Choice
Before today, had you heard of voice authentication (voice biometrics) being used by banks?
Q05
Long Text
Overall, how satisfied were you with your most recent voice authentication experience?
Q06
Long Text
How confident or not confident are you that voice authentication can effectively protect bank accounts from unauthorized access?
Q07
Long Text
If your bank offered voice authentication, how likely or unlikely would you be to use it in the next 3 months?
Q08
AI Interview
Based on your responses in this survey, please share any additional thoughts or feelings about voice authentication in banking. Our AI interviewer may ask a couple of brief follow-up questions to better understand your perspective.
Q09
Long Text
What is your age?
Q10
Long Text
Thank you for completing this survey. Your feedback will help shape more secure and convenient banking experiences. Your responses have been recorded.
Q11
Long Text
Voice authentication verifies a customer by analyzing unique characteristics of their voice. Banks may use it during phone calls or in mobile apps to help confirm your identity.
Q12
Long Text
How easy or difficult was it to complete the voice authentication steps?
Q13
Multiple Choice
Which of the following potential risks, if any, concern you about voice authentication? Please select all that apply.
Q14
Long Text
How much would each of the following features increase your willingness to use voice authentication?
Q15
Multiple Choice
What is your gender?
Q16
Multiple Choice
In the past 12 months, have you used voice authentication with any financial service?
Q17
Multiple Choice
Which of the following issues, if any, did you experience when using voice authentication? Please select all that apply.
Q18
Long Text
Please rank the following methods for accessing your bank account from most secure (top) to least secure (bottom).
Q19
Long Text
Please rank the following features by how much they would increase your willingness to use voice authentication. Drag your top choice to the top.
Q20
Long Text
In which country or region do you currently reside?
Q21
Multiple Choice
What is the highest level of education you have completed?
Q22
Multiple Choice
What is your current employment status?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.