Q01
Message
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Home Services Customer Satisfaction Survey
Measures how well contractors, plumbers, and cleaners deliver on quote accuracy, punctuality, workmanship, and trust after a completed job. Built for home service businesses tracking repeat-hire risk, with an AI follow-up that digs into the specific moment trust was won or lost rather than a generic satisfaction score.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
13 questions · ~7 min
Q02
Multiple ChoiceRequired
What type of service did you have done most recently?
- Plumbing
- Electrical
- General contracting / remodeling
- House cleaning
- HVAC
- Landscaping / lawn care
- Other
Q03
Opinion ScaleRequired
How closely did the final price match the original quote you were given?
Scale: 1 – 5
Min:Much higher than quotedMax:Exactly as quoted (or lower)
Q04
Multiple ChoiceRequired
How would you describe the technician's or crew's arrival time for the appointment?
- Arrived early
- Arrived on time / within the given window
- Arrived up to 30 minutes late
- Arrived more than 30 minutes late without notice
- Rescheduled or no-showed without notice
Q05
Rating ScaleRequired
How would you rate the overall quality of the work performed?
Range: 1 – 5
Min:PoorMax:Excellent
Q06
MatrixRequired
How much do you agree with each statement about this job?
4 rows × 5 columns
- The technician or crew was professional and courteous
- The work area was left clean when they finished
- They communicated clearly about scope, timeline, and any changes
- I trust this company to do quality work
Columns: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q07
Best–Worst Trade-off (MaxDiff)Required
When hiring a home service professional, which of these matter most to you and which matter least?
- Accurate, upfront pricing
- Showing up on time
- Quality of the finished work
- Clear communication throughout the job
- Leaving the space clean afterward
- Trustworthiness / feeling safe having them in your home
- Responsiveness if something goes wrong
Pick best & worst per setBest:Matters mostWorst:Matters least
Q08
Opinion ScaleRequired
How likely are you to recommend this company to a friend or neighbor?
Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q09
Multiple ChoiceRequired
Would you hire this company again for future home service needs?
- Definitely yes
- Probably yes
- Not sure
- Probably not
- Definitely not
Q10
AI Interview
Reconstruct the specific moment in this job that most shaped the respondent's trust in the company — anchor on their most recent visit and ask what actually happened, not how they felt in the abstract. If the quote didn't match the final price, probe exactly how the change was explained and whether it felt fair. If they said they'd 'probably not' or 'definitely not' hire the company again, dig into the single biggest reason and whether it was a one-time issue or a pattern.
Q11
Multiple Choice
What is your age range?
- 18-24
- 25-34
- 35-44
- 45-54
- 55-64
- 65+
- Prefer not to say
Q12
Multiple Choice
Do you own or rent your home?
- Own
- Rent
- Other
- Prefer not to say
Q13
Message
That's everything — thank you for the detailed feedback! Your answers go straight to the team to recognize great work and fix what didn't go well.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Built specifically for home services (plumbers, cleaners, contractors), with questions on quote-vs-final-price accuracy, arrival/punctuality, and workmanship rather than generic CSAT wording.
- The AI follow-up interview question reconstructs the exact moment that shaped the customer's trust — a level of causal detail no static form or scale-only survey can capture.
- Includes a best-worst trade-off on what matters most when hiring and a direct 'would you hire again' item, giving repeat-hire risk signal a generic satisfaction score misses.
- Runs on transparent, published prompts and automated per-response quality scoring, with a free tier and $50/mo Business plan (no academic pricing tier).
Jotform
200+ Customer Satisfaction Evaluation FormsThis is a category/index page listing 200+ generic customer satisfaction form templates, not a single home-services-specific survey ready to field. It offers broad drag-and-drop customization but would require building the home-services logic (quote accuracy, trust-moment probing) from scratch.
What it does well
- Large library of customizable form templates across many industries
- Mature drag-and-drop form builder with wide integration options
Where it falls short
- No adaptive AI follow-up or automated per-response quality scoring — static form fields only
- It's a generic template collection, not a purpose-built home-services trust/repeat-hire survey
QuestionPro
Customer satisfaction survey questions | Customer satisfaction survey exampleA generic customer satisfaction template usable across many industries, backed by an established survey platform with solid reporting. It is not tailored to home services and lacks any mechanism to probe why trust was won or lost on a specific job.
What it does well
- Established enterprise survey platform with analytics/reporting features
- Flexible question types and customizable templates
Where it falls short
- No adaptive AI interview to dig into the specific trust moment — just static rating/scale questions
- No home-services-specific items like quote-accuracy or arrival-time framing
SurveySparrow
FREE Customer Satisfaction Survey TemplateA free, generic conversational-style CSAT template aimed at general business use, not specifically home services. It's ready to field quickly but relies on fixed question flows rather than adaptive probing.
What it does well
- Conversational survey format that may feel more engaging than plain forms
- Free to use and quick to deploy
Where it falls short
- No adaptive AI follow-up or automated quality scoring per response
- Generic CSAT content, not built around home-services trust/repeat-hire questions
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.