Empty State UX Onboarding Survey Template (New/Reset Users)

Measure how well empty states communicate value, guide first actions, and boost onboarding for new or reset users. Launch this ready-to-use UX survey template.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Template Overview

Questions

AI-Powered

Smart Analysis

Ready-to-Use

Launch in Minutes

This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Multiple Choice

Which platform did you use for today’s session?

Web (desktop/laptop)
Mobile web (browser on phone)
iOS app
Android app
Other

Multiple Choice

What best describes your account status before today?

Brand-new account
Reset or cleared data on an existing account
Returning user starting a new project/space
Not sure

Multiple Choice

Attention check: Please select “I understand.”

I understand
I do not understand

Multiple Choice

During today’s session, did you encounter any empty states?

Yes, several
Yes, at least one
No
Not sure

Opinion Scale

How well did the empty state explain the feature’s value?

Range: 1 – 10

Min: Not at allMid: SomewhatMax: Extremely well

Multiple Choice

Which next actions did the empty state suggest?

Create or upload something
Connect an integration
Invite teammates/collaborators
Explore a template or library
Watch a tutorial
View sample data or a demo
Adjust settings or configuration
None/No suggestion
Other

Rating

How confident were you about your next step after seeing the empty state?

Scale: 11 (star)

Min: Not confidentMax: Very confident

Multiple Choice

What did you do immediately after seeing the empty state?

Took the suggested action
Did something else in the product
Looked for help or documentation
Left the product for now
I did not see an empty state

Matrix

Please rate how clear each aspect of the empty state was.

Rows	Very unclear	Unclear	Neutral	Clear	Very clear
Why this screen is empty	•	•	•	•	•
What the feature does/benefits	•	•	•	•	•
Primary action to start	•	•	•	•	•
Alternative ways to proceed	•	•	•	•	•
Where to get help/support	•	•	•	•	•

Q10

Opinion Scale

How concise was the empty-state copy?

Range: 1 – 10

Min: Too long/confusingMid: About rightMax: Too brief

Q11

Ranking

Rank the following ways to help you get started (most to least helpful).

Drag to order (top = most important)

Guided checklist
Pre-filled sample data
Short video or tour
Templates to choose from
One-click default setup
Contextual tips/tooltips

Q12

Dropdown

Before today, how familiar were you with this type of product?

Not at all familiar
Slightly familiar
Moderately familiar
Very familiar
Extremely familiar

Q13

Opinion Scale

How likely are you to continue using the product after today’s empty-state experience?

Range: 1 – 10

Min: Not at all likelyMid: NeutralMax: Extremely likely

Q14

Dropdown

Which role best describes you?

Product management
Design/UX
Engineering/Development
Data/Analytics
Marketing/Sales
Operations/Support
Student
Other
Prefer not to say

Q15

Dropdown

Where are you located?

North America
Europe
Asia
South America
Africa
Oceania
Prefer not to say

Q16

Dropdown

What is your age range?

Under 18
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say

Q17

Chat Message

Welcome! This brief survey asks about your experience with empty states during today’s session. It should take about 5–7 minutes. Thanks for helping us improve.

Q18

Long Text

Anything else you’d like to share about your empty-state experience today?

Max 600 chars

Q19

AI Interview

AI Interview: 2 Follow-up Questions on your empty state experience

AI InterviewLength: 2Personality: [Object Object]Mode: Fast

Q20

Chat Message

Thank you for your time and thoughtful feedback!

Frequently Asked Questions

What is QuestionPunk?

QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.

How do I create my first survey?

Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.

How can I share surveys with my team?

Send a project link so teammates can view and collaborate instantly.

Can the AI generate a survey from a prompt?

Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.

How long does support typically take to reply?

We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.

Can I export survey results?

Absolutely. Export results as CSV straight from the results page for quick data work.