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Empty State UX Onboarding Survey Template (New/Reset Users)

Measure how well empty states communicate value, guide first actions, and boost onboarding for new or reset users. Launch this ready-to-use UX survey template.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Multiple Choice
Which platform did you use for today’s session?
  • Web (desktop/laptop)
  • Mobile web (browser on phone)
  • iOS app
  • Android app
  • Other
Q2
Multiple Choice
What best describes your account status before today?
  • Brand-new account
  • Reset or cleared data on an existing account
  • Returning user starting a new project/space
  • Not sure
Q3
Multiple Choice
Attention check: Please select “I understand.”
  • I understand
  • I do not understand
Q4
Multiple Choice
During today’s session, did you encounter any empty states?
  • Yes, several
  • Yes, at least one
  • No
  • Not sure
Q5
Opinion Scale
How well did the empty state explain the feature’s value?
Range: 1 – 10
Min: Not at allMid: SomewhatMax: Extremely well
Q6
Multiple Choice
Which next actions did the empty state suggest?
  • Create or upload something
  • Connect an integration
  • Invite teammates/collaborators
  • Explore a template or library
  • Watch a tutorial
  • View sample data or a demo
  • Adjust settings or configuration
  • None/No suggestion
  • Other
Q7
Rating
How confident were you about your next step after seeing the empty state?
Scale: 11 (star)
Min: Not confidentMax: Very confident
Q8
Multiple Choice
What did you do immediately after seeing the empty state?
  • Took the suggested action
  • Did something else in the product
  • Looked for help or documentation
  • Left the product for now
  • I did not see an empty state
Q9
Matrix
Please rate how clear each aspect of the empty state was.
RowsVery unclearUnclearNeutralClearVery clear
Why this screen is empty•••••
What the feature does/benefits•••••
Primary action to start•••••
Alternative ways to proceed•••••
Where to get help/support•••••
Q10
Opinion Scale
How concise was the empty-state copy?
Range: 1 – 10
Min: Too long/confusingMid: About rightMax: Too brief
Q11
Ranking
Rank the following ways to help you get started (most to least helpful).
Drag to order (top = most important)
  1. Guided checklist
  2. Pre-filled sample data
  3. Short video or tour
  4. Templates to choose from
  5. One-click default setup
  6. Contextual tips/tooltips
Q12
Dropdown
Before today, how familiar were you with this type of product?
  • Not at all familiar
  • Slightly familiar
  • Moderately familiar
  • Very familiar
  • Extremely familiar
Q13
Opinion Scale
How likely are you to continue using the product after today’s empty-state experience?
Range: 1 – 10
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q14
Dropdown
Which role best describes you?
  • Product management
  • Design/UX
  • Engineering/Development
  • Data/Analytics
  • Marketing/Sales
  • Operations/Support
  • Student
  • Other
  • Prefer not to say
Q15
Dropdown
Where are you located?
  • North America
  • Europe
  • Asia
  • South America
  • Africa
  • Oceania
  • Prefer not to say
Q16
Dropdown
What is your age range?
  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q17
Chat Message
Welcome! This brief survey asks about your experience with empty states during today’s session. It should take about 5–7 minutes. Thanks for helping us improve.
Q18
Long Text
Anything else you’d like to share about your empty-state experience today?
Max 600 chars
Q19
AI Interview
AI Interview: 2 Follow-up Questions on your empty state experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q20
Chat Message
Thank you for your time and thoughtful feedback!

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