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Pet Adoption Experience & Post-Adoption Outcomes Survey

Measures how satisfied recent adopters are with your shelter or rescue's adoption process, pet-matching accuracy, and post-adoption support — for animal welfare organizations wanting to improve placement quality. An AI follow-up interview digs into the specific moment where expectations about the pet's health, temperament, or care needs diverged from reality.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

13 questions · ~7 min
Q01
Message

Thanks for adopting a pet through us! We'd love to hear how the adoption process and your first weeks together have gone. This takes about 5 minutes and helps us improve for future adopters and pets.

Q02
Multiple ChoiceRequired

Which best describes the pet you adopted?

  • Dog
  • Cat
  • Small animal (rabbit, guinea pig, etc.)
  • Bird
  • Reptile
  • Other
Q03
Multiple ChoiceRequired

How long ago did you adopt this pet?

  • Less than 1 month ago
  • 1-3 months ago
  • 3-6 months ago
  • 6-12 months ago
  • More than a year ago
Q04
MatrixRequired

Please rate your adoption experience on each of the following.

5 rows × 5 columns
  • Clarity of the adoption paperwork/process
  • Helpfulness of shelter or rescue staff
  • Accuracy of information given about the pet's health
  • Accuracy of information given about the pet's temperament/behavior
  • Cleanliness and condition of the facility
Columns: Poor · Fair · Good · Very good · Excellent
Q05
Opinion ScaleRequired

Overall, how satisfied are you with the adoption process from start to finish?

Scale: 0 – 10
Min:Not at all satisfiedMax:Extremely satisfied
Q06
Multiple Choice

Which challenges, if any, have you faced since bringing your pet home?

  • Behavioral issues (anxiety, aggression, house-training, etc.)
  • Health issues that weren't disclosed at adoption
  • Difficulty finding appropriate vet care
  • Costs higher than expected
  • Bonding/adjustment took longer than expected
Q07
Best–Worst Trade-off (MaxDiff)Required

When choosing where to adopt, which of these factors mattered most and least to you?

  • Location/convenience of the shelter or rescue
  • Adoption fee
  • Reputation of the organization
  • Range of pets available
  • Quality of online photos/descriptions
  • Recommendation from a friend or family member
  • Availability of a specific breed or species
  • Responsiveness of staff/volunteers
Pick best & worst per setBest:Mattered mostWorst:Mattered least
Q08
Rating ScaleRequired

How likely are you to adopt from this shelter or rescue again in the future?

Range: 1 – 5
Min:Not at all likelyMax:Extremely likely
Q09
AI Interview

Reconstruct the specific moment where the respondent's expectations about their pet (its health, temperament, or care needs) matched or diverged from what the shelter/rescue described. Anchor on any challenge they flagged above — ask what actually happened, when they first noticed the gap, and how staff responded when they raised it, if they did. If they report a smooth experience, probe what one thing would have made the match or process even better.

Q10
Long Text

Anything else you'd like to share about your adoption experience or your pet's transition into your home?

Q11
Multiple Choice

Have you adopted or owned a pet before this one?

  • Yes, multiple times
  • Yes, once before
  • No, this is my first pet
  • Prefer not to say
Q12
Multiple Choice

Which best describes your household?

  • Living alone
  • Living with a partner/spouse
  • Living with family, including children
  • Living with roommates
  • Prefer not to say
Q13
Message

Thank you so much for sharing your experience! Your feedback goes directly into how we support adopters and match pets to homes going forward.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Goes beyond intake: measures actual post-adoption outcomes with a matrix rating of experience quality, an opinion scale on overall satisfaction, and a rating question on likelihood to re-adopt from the same shelter or rescue
  • Includes an AI follow-up interview that reconstructs the specific moment where the adopter's expectations about the pet's health, temperament, or care needs diverged from reality — something a static form can't do
  • Uses a max-diff exercise to rank which factors mattered most and least when choosing where to adopt, plus multiple-choice questions on pet type, time since adoption, challenges faced, prior pet ownership, and household type
  • Closes with an open-ended long-text question for anything else the adopter wants to share, and results roll into automated quality scoring and an auto-generated report — no manual tallying required

Jotform

Pet Adoption Application Form Templates

This is an intake application form for prospective adopters to apply for a pet, not a post-adoption experience or satisfaction survey. It sits within Jotform's large general-purpose form template library with drag-and-drop customization. Useful for the application stage of adoption, but not built to measure outcomes after placement.

What it does well

  • Free to start and easy to customize via drag-and-drop builder
  • Large library of related form templates for shelters/rescues
  • Familiar, widely-used platform for form distribution

Where it falls short

  • Static application form only — no adaptive AI follow-up probing into how expectations diverged from reality post-adoption
  • Not designed to measure adoption-process satisfaction, pet-matching accuracy, or post-adoption support quality
  • No automated per-response quality scoring or auto-generated report

SurveyMonkey

Adoption Application Form Template

Another pre-adoption application form template, focused on collecting applicant details rather than gauging satisfaction or outcomes after the pet goes home. It benefits from SurveyMonkey's established survey infrastructure and reporting dashboard. It does not address pet-matching accuracy or post-adoption support at all.

What it does well

  • Backed by a mature, well-known survey platform
  • Simple to deploy and share with applicants
  • Basic built-in reporting/analytics dashboard

Where it falls short

  • No adaptive AI interview to dig into where expectations about pet health, temperament, or care needs diverged from reality
  • Not structured to assess post-adoption satisfaction, challenges faced, or re-adoption likelihood
  • No transparent prompt methodology or automated quality scoring

SurveySparrow

Sample Cat Adoption Application Template

A cat-specific adoption application form with SurveySparrow's conversational-style UI, aimed at screening prospective adopters before placement. It does not touch post-adoption experience, pet-matching accuracy, or ongoing support outcomes. Scope is also narrower, limited to cats rather than pets generally.

What it does well

  • Conversational, chat-like question flow for a friendlier applicant experience
  • Templated and quick to launch
  • Species-specific framing tailored to cat adopters

Where it falls short

  • No adaptive AI follow-up interview capability to explore expectation-vs-reality moments
  • Limited to cat adoption applications, not general post-adoption outcome measurement
  • No automated quality scoring or auto-generated reporting

Ready to launch?

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