Collect user feedback on clarity, completeness, and findability to optimize knowledge base articles. Prebuilt questions; improve help center UX fast.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
25
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This brief survey focuses on your most recent visit to our knowledge base. Please answer as accurately as you can.
Q2
Dropdown
When did you last read a knowledge base article?
Within the last 7 days
8–30 days ago
31–90 days ago
More than 90 days ago
Not sure
Q3
Multiple Choice
What type of article did you use most recently?
Getting started / Onboarding
How-to / Step-by-step
Troubleshooting / Error resolution
Reference / API or developer docs
Release notes / What's new
Account, billing, or licensing
Q4
Multiple Choice
How did you find that article?
Typed a query in our site search
Browsed categories or menus
Used Google or another search engine
In-product link
Link from a support agent or email
Link from a community or forum
Saved bookmark
Q5
Multiple Choice
When you use search on our site, how often do you find a helpful article?
Always
Often
Sometimes
Rarely
Never
I did not use search
Q6
Numeric
Approximately how many minutes did it take to find that article?
Accepts a numeric value
Whole numbers only
Q7
Rating
How easy was it to choose the right article from the results list?
Scale: 11 (star)
Min: Very hardMax: Very easy
Q8
Matrix
Please rate your agreement with the following statements about the article you used.
Rows
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Not applicable
The wording was easy to understand.
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The content covered all necessary details.
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Headings and subheadings were descriptive.
•
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Steps were in a logical order.
•
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Examples or screenshots improved clarity.
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Links to related content were useful.
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Q9
Multiple Choice
Did this article enable you to complete your task?
Yes, completely
Yes, partially
No
I was just browsing
Q10
Opinion Scale
Overall, how easy was it to use the article to achieve your goal?
Range: 1 – 10
Min: Very difficultMid: NeutralMax: Very easy
Q11
Rating
How likely are you to use our knowledge base again?
Scale: 11 (star)
Min: Not at all likelyMax: Extremely likely
Q12
Multiple Choice
Attention check: To confirm you are paying attention, please select "I am paying attention."
I am paying attention
I am not paying attention
Q13
Long Text
What, if anything, was missing or unclear in the article?
Max 600 chars
Q14
Multiple Choice
Which improvements would most help you find the right articles? Select all that apply.
Clearer article titles
Better search relevance
More tags or filters
Better categorization
More cross-links between articles
Show article dates/updates
None of the above
Q15
Multiple Choice
Which region do you primarily work in?
Africa
Asia
Europe
Latin America & Caribbean
Middle East
North America
Oceania
Q16
Multiple Choice
What is your age range?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q17
Multiple Choice
Which gender do you identify as?
Woman
Man
Non-binary
Prefer not to say
Q18
Multiple Choice
What is the highest level of education you have completed?
Less than high school
High school diploma or equivalent
Some college or associate degree
Bachelor's degree
Master's degree
Doctorate
Professional degree (e.g., JD, MD)
Prefer not to say
Q19
Multiple Choice
What is your current employment status?
Full-time
Part-time
Self-employed
Student
Not employed
Prefer not to say
Q20
Multiple Choice
Which best describes your role?
Individual contributor
Team lead or manager
Executive or founder
Consultant or agency
Educator or trainer
Student
Prefer not to say
Q21
Multiple Choice
Which industry best describes your organization?
Technology / Software
Finance / Insurance
Healthcare / Life sciences
Education
Manufacturing
Retail / eCommerce
Government / Nonprofit
Media & Communications
Prefer not to say
Q22
Multiple Choice
How many employees work at your organization?
1–9
10–49
50–249
250–999
1,000–4,999
5,000+
Q23
Long Text
Any additional feedback about your knowledge base experience?
Max 600 chars
Q24
Chat Message
Thank you for your time—your feedback helps us improve the knowledge base.
Q25
AI Interview
AI Interview: 2 Follow-up Questions on your knowledge base experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
How do I create my first survey?
Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.
How can I share surveys with my team?
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Can the AI generate a survey from a prompt?
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How long does support typically take to reply?
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Can I export survey results?
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