Welcome! This brief survey focuses on your most recent visit to our knowledge base. Please answer as accurately as you can.
When did you last read a knowledge base article?
- Within the last 7 days
- 8–30 days ago
- 31–90 days ago
- More than 90 days ago
- Not sure
What type of article did you use most recently?
- Getting started / Onboarding
- How-to / Step-by-step
- Troubleshooting / Error resolution
- Reference / API or developer docs
- Release notes / What's new
- Account, billing, or licensing
How did you find that article?
- Typed a query in our site search
- Browsed categories or menus
- Used Google or another search engine
- In-product link
- Link from a support agent or email
- Link from a community or forum
- Saved bookmark
When you use search on our site, how often do you find a helpful article?
- Always
- Often
- Sometimes
- Rarely
- Never
- I did not use search
Approximately how many minutes did it take to find that article?
Accepts a numeric value
Whole numbers only
How easy was it to choose the right article from the results list?
Scale: 11 (star)
Min: Very hardMax: Very easy
Please rate your agreement with the following statements about the article you used.
| Rows | Strongly disagree | Disagree | Neither agree nor disagree | Agree | Strongly agree | Not applicable |
|---|
| The wording was easy to understand. | • | • | • | • | • | • |
| The content covered all necessary details. | • | • | • | • | • | • |
| Headings and subheadings were descriptive. | • | • | • | • | • | • |
| Steps were in a logical order. | • | • | • | • | • | • |
| Examples or screenshots improved clarity. | • | • | • | • | • | • |
| Links to related content were useful. | • | • | • | • | • | • |
Did this article enable you to complete your task?
- Yes, completely
- Yes, partially
- No
- I was just browsing
Overall, how easy was it to use the article to achieve your goal?
Range: 1 – 10
Min: Very difficultMid: NeutralMax: Very easy
How likely are you to use our knowledge base again?
Scale: 11 (star)
Min: Not at all likelyMax: Extremely likely
Attention check: To confirm you are paying attention, please select "I am paying attention."
- I am paying attention
- I am not paying attention
What, if anything, was missing or unclear in the article?
Max 600 chars
Which improvements would most help you find the right articles? Select all that apply.
- Clearer article titles
- Better search relevance
- More tags or filters
- Better categorization
- More cross-links between articles
- Show article dates/updates
- None of the above
Which region do you primarily work in?
- Africa
- Asia
- Europe
- Latin America & Caribbean
- Middle East
- North America
- Oceania
What is your age range?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Which gender do you identify as?
- Woman
- Man
- Non-binary
- Prefer not to say
What is the highest level of education you have completed?
- Less than high school
- High school diploma or equivalent
- Some college or associate degree
- Bachelor's degree
- Master's degree
- Doctorate
- Professional degree (e.g., JD, MD)
- Prefer not to say
What is your current employment status?
- Full-time
- Part-time
- Self-employed
- Student
- Not employed
- Prefer not to say
Which best describes your role?
- Individual contributor
- Team lead or manager
- Executive or founder
- Consultant or agency
- Educator or trainer
- Student
- Prefer not to say
Which industry best describes your organization?
- Technology / Software
- Finance / Insurance
- Healthcare / Life sciences
- Education
- Manufacturing
- Retail / eCommerce
- Government / Nonprofit
- Media & Communications
- Prefer not to say
How many employees work at your organization?
- 1–9
- 10–49
- 50–249
- 250–999
- 1,000–4,999
- 5,000+
Any additional feedback about your knowledge base experience?
Max 600 chars
Thank you for your time—your feedback helps us improve the knowledge base.
AI Interview: 2 Follow-up Questions on your knowledge base experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast