Welcome! This brief survey focuses on your most recent visit to our knowledge base. Please answer as accurately as you can.
When did you last read a knowledge base article?
What type of article did you use most recently?
- Getting started / Onboarding
- How-to / Step-by-step
- Troubleshooting / Error resolution
- Reference / API or developer docs
- Release notes / What's new
- Account, billing, or licensing
How did you find that article?
- Typed a query in our site search
- Browsed categories or menus
- Used Google or another search engine
- In-product link
- Link from a support agent or email
- Link from a community or forum
- Saved bookmark
When you use search on our site, how often do you find a helpful article?
- Always
- Often
- Sometimes
- Rarely
- Never
- I did not use search
Approximately how many minutes did it take to find that article?
How easy was it to choose the right article from the results list?
Please rate your agreement with the following statements about the article you used.
Did this article enable you to complete your task?
- Yes, completely
- Yes, partially
- No
- I was just browsing
Overall, how easy was it to use the article to achieve your goal?
How likely are you to use our knowledge base again?
Attention check: To confirm you are paying attention, please select "I am paying attention."
- I am paying attention
- I am not paying attention
What, if anything, was missing or unclear in the article?
Max 600 chars
Which improvements would most help you find the right articles? Select all that apply.
- Clearer article titles
- Better search relevance
- More tags or filters
- Better categorization
- More cross-links between articles
- Show article dates/updates
- None of the above
Which region do you primarily work in?
- Africa
- Asia
- Europe
- Latin America & Caribbean
- Middle East
- North America
- Oceania
What is your age range?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Which gender do you identify as?
- Woman
- Man
- Non-binary
- Prefer not to say
What is the highest level of education you have completed?
- Less than high school
- High school diploma or equivalent
- Some college or associate degree
- Bachelor's degree
- Master's degree
- Doctorate
- Professional degree (e.g., JD, MD)
- Prefer not to say
What is your current employment status?
- Full-time
- Part-time
- Self-employed
- Student
- Not employed
- Prefer not to say
Which best describes your role?
- Individual contributor
- Team lead or manager
- Executive or founder
- Consultant or agency
- Educator or trainer
- Student
- Prefer not to say
Which industry best describes your organization?
- Technology / Software
- Finance / Insurance
- Healthcare / Life sciences
- Education
- Manufacturing
- Retail / eCommerce
- Government / Nonprofit
- Media & Communications
- Prefer not to say
How many employees work at your organization?
- 1–9
- 10–49
- 50–249
- 250–999
- 1,000–4,999
- 5,000+
Any additional feedback about your knowledge base experience?
Max 600 chars
Thank you for your time—your feedback helps us improve the knowledge base.
AI Interview: 2 Follow-up Questions on your knowledge base experience