Measures article findability, clarity, completeness, and task-completion outcomes for knowledge base users. Use to identify content gaps and prioritize help center improvements.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
24
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome, and thank you for taking a few minutes to share your feedback about our knowledge base.
This survey asks about your most recent experience finding and using a knowledge base article. Your responses are confidential, will be reported only in aggregate, and will help us improve the help center.
Participation is voluntary—you may stop at any time. There are no right or wrong answers; we simply want your honest opinions.
Estimated time: 4–6 minutes.
Q2
Dropdown
When did you most recently read an article in our knowledge base?
Within the last 7 days
8–30 days ago
31–90 days ago
More than 90 days ago
Not sure
Q3
Multiple Choice
Which type of article did you read most recently?
Getting started / Onboarding
How-to / Step-by-step
Troubleshooting / Error resolution
Reference / API or developer docs
Release notes / What's new
Account, billing, or licensing
Other (please specify)
Q4
Multiple Choice
How did you find that article?
Typed a query in our site search
Browsed categories or menus
Used Google or another search engine
In-product link
Link from a support agent or email
Link from a community or forum
Saved bookmark
Other (please specify)
Q5
Multiple Choice
When you use search on our knowledge base, how often does it return a helpful article?
Always
Often
Sometimes
Rarely
Never
I have not used search
Q6
Dropdown
Approximately how long did it take you to find that article?
Less than 1 minute
1–3 minutes
4–10 minutes
11–20 minutes
More than 20 minutes
I don't remember
Q7
Opinion Scale
How easy was it to identify the right article from the search results or category listing?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q8
Chat Message
The following statements are about the article you read most recently. Please indicate how much you agree or disagree with each one.
Did this article enable you to complete your task?
Yes, completely
Yes, partially
No
I was just browsing
Q15
Opinion Scale
Overall, how easy was it to use the article to achieve your goal?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q16
Opinion Scale
How likely are you to use our knowledge base again in the future?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q17
Long Text
What, if anything, was missing or unclear in the article?
Max chars
Q18
Multiple Choice
Which improvements would most help you find the right articles? Select all that apply.
Clearer article titles
Better search relevance
More tags or filters
Better categorization
More cross-links between articles
Show article dates and last-updated info
None of the above
Q19
AI Interview
Thank you for your survey responses. I'd like to ask a couple of follow-up questions to better understand your knowledge base experience. What was the main reason you visited the knowledge base on your most recent visit, and how well did it meet your expectations?
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q20
Long Text
Based on your responses in this survey, please share any additional thoughts or feelings about your knowledge base experience.
Max chars
Q21
Dropdown
Which best describes your role?
Individual contributor
Team lead or manager
Executive or founder
Consultant or agency
Educator or trainer
Student
Prefer not to say
Q22
Dropdown
Which industry best describes your organization?
Technology / Software
Finance / Insurance
Healthcare / Life sciences
Education
Manufacturing
Retail / eCommerce
Government / Nonprofit
Media & Communications
Other
Prefer not to say
Q23
Dropdown
How many employees work at your organization?
1–9
10–49
50–249
250–999
1,000–4,999
5,000+
Prefer not to say
Q24
Chat Message
Thank you for your time—your feedback helps us improve the knowledge base for everyone.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
Can I test my survey before launching?
Yes. Use synthetic testing to create AI personas and run them through your survey. This helps catch issues with question flow, logic, and wording before real respondents see it.
How many languages are supported?
QuestionPunk supports 142+ languages. Add languages from the survey editor, auto-translate questions, and share language-specific links. AI interviews also adapt to the respondent's language automatically.
How can I share my survey?
Share via a direct link (with optional custom slug), embed on your website (iframe or script), distribute through Prolific for research panels, or generate a QR code for physical distribution.
Can I export survey results?
Yes. Export as CSV (flat or wide layout), Excel (XLSX), or export the survey structure as PDF/Word. Filter by suspicious level, response type, language, or date range before exporting.
Does QuestionPunk detect fraudulent responses?
Yes. Every response is automatically classified with a suspicious level (low/medium/high) based on attention checks, response timing, and behavioral signals. You can filter flagged responses in the Responses tab.
What are the pricing plans?
Basic (Free): 20 responses/month. Business ($50/month or $500/year): 5,000 responses/month with priority support. Enterprise (Custom): unlimited responses, remove branding, custom domain, and dedicated support.
How long does support take to reply?
We reply within 24 hours, often much sooner. Include key details in your message to help us assist you faster.