Q01
Long Text
All templates
Knowledge Base Content Effectiveness Survey
Measures article findability, clarity, completeness, and task-completion outcomes for knowledge base users. Use to identify content gaps and prioritize help center improvements.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
24 questions · ~4 min
Q02
Long Text
When did you most recently read an article in our knowledge base?
Q03
Multiple Choice
How did you find that article?
Q04
Long Text
The following statements are about the article you read most recently. Please indicate how much you agree or disagree with each one.
Q05
Multiple Choice
Did this article enable you to complete your task?
Q06
Long Text
What, if anything, was missing or unclear in the article?
Q07
Long Text
Which best describes your role?
Q08
Long Text
Thank you for your time—your feedback helps us improve the knowledge base for everyone.
Q09
Multiple Choice
Which type of article did you read most recently?
Q10
Multiple Choice
When you use search on our knowledge base, how often does it return a helpful article?
Q11
Long Text
The article was easy to understand.
Q12
Long Text
Overall, how easy was it to use the article to achieve your goal?
Q13
Multiple Choice
Which improvements would most help you find the right articles? Select all that apply.
Q14
Long Text
Which industry best describes your organization?
Q15
Long Text
Approximately how long did it take you to find that article?
Q16
Long Text
The article covered the topic completely.
Q17
Long Text
How likely are you to use our knowledge base again in the future?
Q18
AI Interview
Thank you for your survey responses. I'd like to ask a couple of follow-up questions to better understand your knowledge base experience. What was the main reason you visited the knowledge base on your most recent visit, and how well did it meet your expectations?
Q19
Long Text
How many employees work at your organization?
Q20
Long Text
How easy was it to identify the right article from the search results or category listing?
Q21
Long Text
The information in the article was accurate and up to date.
Q22
Long Text
Based on your responses in this survey, please share any additional thoughts or feelings about your knowledge base experience.
Q23
Long Text
The article was well-organized and easy to scan.
Q24
Long Text
The article included helpful examples, screenshots, or visuals.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.