Measures article findability, clarity, completeness, and task-completion outcomes for knowledge base users. Use to identify content gaps and prioritize help center improvements.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
24
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome, and thank you for taking a few minutes to share your feedback about our knowledge base.
This survey asks about your most recent experience finding and using a knowledge base article. Your responses are confidential, will be reported only in aggregate, and will help us improve the help center.
Participation is voluntary—you may stop at any time. There are no right or wrong answers; we simply want your honest opinions.
Estimated time: 4–6 minutes.
Q2
Dropdown
When did you most recently read an article in our knowledge base?
Within the last 7 days
8–30 days ago
31–90 days ago
More than 90 days ago
Not sure
Q3
Multiple Choice
Which type of article did you read most recently?
Getting started / Onboarding
How-to / Step-by-step
Troubleshooting / Error resolution
Reference / API or developer docs
Release notes / What's new
Account, billing, or licensing
Other (please specify)
Q4
Multiple Choice
How did you find that article?
Typed a query in our site search
Browsed categories or menus
Used Google or another search engine
In-product link
Link from a support agent or email
Link from a community or forum
Saved bookmark
Other (please specify)
Q5
Multiple Choice
When you use search on our knowledge base, how often does it return a helpful article?
Always
Often
Sometimes
Rarely
Never
I have not used search
Q6
Dropdown
Approximately how long did it take you to find that article?
Less than 1 minute
1–3 minutes
4–10 minutes
11–20 minutes
More than 20 minutes
I don't remember
Q7
Opinion Scale
How easy was it to identify the right article from the search results or category listing?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q8
Chat Message
The following statements are about the article you read most recently. Please indicate how much you agree or disagree with each one.
Did this article enable you to complete your task?
Yes, completely
Yes, partially
No
I was just browsing
Q15
Opinion Scale
Overall, how easy was it to use the article to achieve your goal?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q16
Opinion Scale
How likely are you to use our knowledge base again in the future?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q17
Long Text
What, if anything, was missing or unclear in the article?
Max chars
Q18
Multiple Choice
Which improvements would most help you find the right articles? Select all that apply.
Clearer article titles
Better search relevance
More tags or filters
Better categorization
More cross-links between articles
Show article dates and last-updated info
None of the above
Q19
AI Interview
Thank you for your survey responses. I'd like to ask a couple of follow-up questions to better understand your knowledge base experience. What was the main reason you visited the knowledge base on your most recent visit, and how well did it meet your expectations?
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q20
Long Text
Based on your responses in this survey, please share any additional thoughts or feelings about your knowledge base experience.
Max chars
Q21
Dropdown
Which best describes your role?
Individual contributor
Team lead or manager
Executive or founder
Consultant or agency
Educator or trainer
Student
Prefer not to say
Q22
Dropdown
Which industry best describes your organization?
Technology / Software
Finance / Insurance
Healthcare / Life sciences
Education
Manufacturing
Retail / eCommerce
Government / Nonprofit
Media & Communications
Other
Prefer not to say
Q23
Dropdown
How many employees work at your organization?
1–9
10–49
50–249
250–999
1,000–4,999
5,000+
Prefer not to say
Q24
Chat Message
Thank you for your time—your feedback helps us improve the knowledge base for everyone.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
How do I create my first survey?
Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.
How can I share surveys with my team?
Send a project link so teammates can view and collaborate instantly.
Can the AI generate a survey from a prompt?
Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.
How long does support typically take to reply?
We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.
Can I export survey results?
Absolutely. Export results as CSV straight from the results page for quick data work.