Q01
Message
All templates
Client Project Satisfaction & Delivery Review
Measures how satisfied clients or stakeholders are with a completed or in-flight project — covering scope clarity, timeliness, budget adherence, communication, and deliverable quality — with an AI follow-up that digs into the real story behind the overall rating instead of a generic star score. Built for agencies, consultancies, and internal project teams running post-project or milestone reviews.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
12 questions · ~7 min
Q02
Short TextRequired
Which project or engagement is this feedback about? (Template note: pre-fill this with the project name if sending via a personalized link.)
Q03
Opinion ScaleRequired
Overall, how satisfied are you with how this project was delivered?
Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q04
MatrixRequired
How much do you agree with each statement about this project?
6 rows × 5 columns
- The scope and goals were clear from the start
- The team communicated proactively about progress and issues
- Deliverables met the quality we expected
- The project stayed on schedule
- The project stayed within budget
- +1 more
Columns: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q05
Multiple ChoiceRequired
How did the final timeline compare to what was originally agreed?
- Finished ahead of schedule
- Finished on schedule
- Finished with minor delays
- Finished with major delays
- Project is still ongoing
Q06
Ranking
Rank the following in order of how much they influenced your overall satisfaction with this project, from most to least important.
- Clarity of scope and requirements
- Communication and responsiveness
- Quality of deliverables
- Timeliness
- Budget adherence
- How well changes were handled
Drag to rank
Q07
Opinion ScaleRequired
How likely are you to work with this team again on a future project?
Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q08
AI Interview
Probe the real story behind the respondent's overall satisfaction score, anchoring on whichever statement in the agreement battery they rated lowest (scope, communication, quality, timeliness, budget, or change handling). Ask for a specific moment or decision that shaped their view, not a general impression. If satisfaction was high, probe what specifically the team should keep doing on the next project; if it was low or they flagged delays/budget issues, probe what a good recovery would have looked like and whether the issue was ever surfaced to them proactively.
Q09
Long Text
What is the one thing we could have done differently to make this project go better?
Q10
Multiple Choice
What was your role on this project?
- Primary decision-maker / budget owner
- Day-to-day project contact
- End user of the deliverable
- Executive sponsor
- Prefer not to say
Q11
Multiple Choice
What is the approximate size of your organization?
- 1-10 employees
- 11-50 employees
- 51-250 employees
- 251-1000 employees
- 1000+ employees
- Prefer not to say
Q12
Message
That's everything — thank you for the candid feedback! We'll route this to the project team and use it to improve how we plan, communicate, and deliver future engagements.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Includes an AI follow-up interview that probes the real story behind the overall satisfaction score instead of leaving it as a flat rating
- Covers the full delivery lifecycle in one flow — scope clarity, timeline vs. original agreement, budget adherence, communication, and deliverable quality — plus a ranking question on what drove satisfaction most
- Captures role and organization size context so responses can be segmented by stakeholder type, and closes with an open-ended 'what could we have done differently' question for concrete improvement ideas
- Auto-generates a report from responses, and the AI probing prompts are transparent rather than a black box
Jotform
Project Satisfaction Survey Form TemplateA static, customizable form builder template covering general project satisfaction questions. Good for quick deployment and form styling, but it's a fixed question set with no mechanism to explore why a respondent gave a particular rating. Best suited to teams wanting a simple, low-cost intake form rather than deeper qualitative insight.
What it does well
- Easy drag-and-drop customization within Jotform's form builder
- Wide range of integrations (email, storage, CRM) typical of Jotform templates
- Quick to deploy for basic satisfaction capture
Where it falls short
- Static question list with no adaptive follow-up to dig into a low or high rating
- No built-in per-response quality scoring or automated qualitative analysis
- No published methodology for how questions were designed or validated
SurveySparrow
Project Satisfaction Survey TemplateA conversational-style survey template aimed at project satisfaction feedback, fitting the same use case as this template. It offers a chat-like respondent experience but relies on pre-set branching logic rather than true AI-driven follow-up questions tailored to each answer.
What it does well
- Conversational survey format that can feel more engaging than a plain form
- Templated question flow ready to launch quickly
- Supports basic skip/branch logic for a more guided experience
Where it falls short
- No adaptive AI interviewer that generates follow-up questions based on the specific response content
- No voice AI interview option or screen-share task capability
- No automated per-response quality scoring or auto-generated analysis report
QuestionPro
Client Service Satisfaction Survey TemplateA general client service satisfaction template rather than one specifically built around project delivery milestones (scope, timeline, budget). It's relevant as a broader client-feedback comparison but is less tailored to agency/consultancy project reviews than a purpose-built delivery-review survey.
What it does well
- Backed by QuestionPro's established survey platform with broad analytics and reporting tools
- Template covers general service satisfaction dimensions applicable across industries
- Supports standard question types (ratings, multiple choice, open text)
Where it falls short
- Not focused on project-specific delivery factors like timeline-vs-agreed comparison or budget adherence
- No adaptive AI follow-up interview to surface the story behind a satisfaction score
- No voice AI interview or guided screen-share task option
Typeform
Client Satisfaction Form TemplateA polished, conversational form template for general client satisfaction, useful for a clean respondent experience but not specific to project delivery mechanics like scope, timeline, or budget. It's a fixed-question template rather than an adaptive interview.
What it does well
- Visually appealing, conversational one-question-at-a-time form design
- Simple to customize branding and question wording
- Good mobile completion experience typical of Typeform forms
Where it falls short
- No project-delivery-specific questions on scope, timeline vs. agreement, or budget adherence
- No AI-driven follow-up probing tailored to the respondent's actual answer
- No automated quality scoring or auto-generated report from responses
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.