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Stablecoin & Instant Payment Adoption Attitudes

Measures awareness, trust, usage, and barriers around stablecoins and instant payment options like Zelle, FedNow, and crypto wallets — built for banks, fintechs, and payment providers assessing product-market fit. An AI follow-up interview digs into the real experience behind each respondent's trust score and top-ranked barrier, revealing what would actually move them to adopt or switch.

Sample questions

A preview of what’s in the template. Every question is editable before you launch.

14 questions · ~7 min
Q01
Message

Thanks for taking a few minutes to share your views on stablecoins and instant payments — apps and services that move money in seconds instead of days. There are no wrong answers here; your honest experience is what helps most. About 6-8 minutes.

Q02
Multiple ChoiceRequired

Which of these instant payment options have you heard of before today?

  • Bank-to-bank instant transfers (e.g., FedNow, RTP)
  • Peer-to-peer payment apps (e.g., Venmo, Zelle, Cash App)
  • Stablecoins (e.g., USDC, USDT, PayPal USD)
  • Cryptocurrency wallets in general
Q03
Multiple ChoiceRequired

In the last 30 days, which of these did you personally use to send or receive money?

  • Bank-to-bank instant transfer (FedNow, RTP, or similar)
  • Peer-to-peer payment app (Venmo, Zelle, Cash App, etc.)
  • A stablecoin (USDC, USDT, PayPal USD, etc.)
  • Traditional bank transfer (1-3 business days)
  • Cash or check
Q04
Opinion ScaleRequired

How much do you trust stablecoins (privately issued digital dollars) as a way to hold or move money for everyday purchases?

Scale: 17
Min:No trust at allMax:Complete trust
Q05
MatrixRequired

How much do you agree with each statement about instant payments and stablecoins?

5 rows × 5 columns
  • Instant payments are faster than my bank's current transfer options
  • Stablecoins are as safe as money in a bank account
  • I understand how stablecoins keep their value stable
  • Regulatory oversight of stablecoins is currently adequate
  • I would feel in control of my money if I used a stablecoin for daily spending
Columns: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q06
Best–Worst Trade-off (MaxDiff)Required

When choosing how to send or receive money, which of these matters most to you, and which matters least?

  • Speed of the transfer
  • Low or no fees
  • Security against fraud
  • Regulatory protection or backing
  • Ease of use
  • Acceptance by merchants and businesses
  • Privacy of transaction details
  • Ability to convert instantly to cash
Pick best & worst per setBest:Matters mostWorst:Matters least
Q07
Ranking

Rank these potential concerns about stablecoins from biggest to smallest barrier for you personally.

  1. Price volatility or losing value
  2. Security or hacking concerns
  3. Not accepted by merchants I use
  4. Unclear regulation or legal protection
  5. Unfamiliarity with how it works
  6. Concerns about who issues or backs it
Drag to rank
Q08
Price Sensitivity (Van Westendorp)

Thinking about paying a fee to send $500 instantly using a stablecoin or instant payment app, please answer with a dollar amount for each question.

  • At what fee for an instant $500 transfer would you consider the price so low that you'd question its security or reliability?
  • At what fee for an instant $500 transfer would you consider it a bargain — a great deal for the value?
  • At what fee for an instant $500 transfer would you begin to think it's expensive, but you'd still consider using it?
  • At what fee for an instant $500 transfer would you consider it too expensive to ever use?
Q09
AI Interview

Probe the reasoning behind the respondent's trust rating for stablecoins and their top-ranked barrier: ask for a specific recent experience (or lack of one) that shaped their view, what would need to change for their trust to increase even slightly, and whether their concern is really about the technology, the issuer, or the regulation. If they rated trust very high, probe what would make them switch a recurring payment like rent or payroll to a stablecoin instead of their bank.

Q10
Multiple ChoiceRequired

How likely are you to use a stablecoin or instant payment option for a purchase or transfer in the next 12 months?

  • Definitely will not
  • Probably will not
  • Might or might not
  • Probably will
  • Definitely will
  • I already do this regularly
Q11
Multiple Choice

What is your age range?

  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q12
Multiple Choice

What is your annual household income?

  • Under $30,000
  • $30,000-$59,999
  • $60,000-$99,999
  • $100,000-$149,999
  • $150,000 or more
  • Prefer not to say
Q13
Multiple Choice

Where do you primarily keep and manage your money today?

  • A traditional bank
  • A credit union
  • A fintech or neobank app
  • A crypto exchange or wallet
  • I don't currently use a bank account
  • Prefer not to say
Q14
Message

That's everything — thank you! Your responses feed into a report on trust, priorities, and barriers shaping how people adopt stablecoins and instant payments.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

Why this template

What this template is built to do — we found no directly comparable template from other survey tools to review.

What sets it apart

  • Our template goes beyond static rating questions with an AI follow-up interview that probes the specific reasoning behind each respondent's trust score and their top-ranked barrier, uncovering what would actually move them to adopt or switch
  • It uses a purpose-built mix of question types — max-diff for prioritizing what matters most in payment choice, ranking for barrier severity, a Van Westendorp price-sensitivity module for instant-transfer fees, and a matrix for statement-level agreement — giving banks and fintechs a full quantitative + qualitative picture in one instrument
  • Awareness and 30-day usage questions are asked separately for named products (Zelle, FedNow, crypto wallets, stablecoins), so results map directly to real competitive products rather than generic 'digital payments' language
  • Responses roll up into an auto-generated report with per-response quality scoring and transparent AI prompts, so research teams can audit exactly what was asked and trust the qualitative data alongside the quantitative results

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.