Stablecoin & Instant Payment Adoption Attitudes
Measures awareness, trust, usage, and barriers around stablecoins and instant payment options like Zelle, FedNow, and crypto wallets — built for banks, fintechs, and payment providers assessing product-market fit. An AI follow-up interview digs into the real experience behind each respondent's trust score and top-ranked barrier, revealing what would actually move them to adopt or switch.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
Which of these instant payment options have you heard of before today?
- Bank-to-bank instant transfers (e.g., FedNow, RTP)
- Peer-to-peer payment apps (e.g., Venmo, Zelle, Cash App)
- Stablecoins (e.g., USDC, USDT, PayPal USD)
- Cryptocurrency wallets in general
In the last 30 days, which of these did you personally use to send or receive money?
- Bank-to-bank instant transfer (FedNow, RTP, or similar)
- Peer-to-peer payment app (Venmo, Zelle, Cash App, etc.)
- A stablecoin (USDC, USDT, PayPal USD, etc.)
- Traditional bank transfer (1-3 business days)
- Cash or check
How much do you trust stablecoins (privately issued digital dollars) as a way to hold or move money for everyday purchases?
How much do you agree with each statement about instant payments and stablecoins?
- Instant payments are faster than my bank's current transfer options
- Stablecoins are as safe as money in a bank account
- I understand how stablecoins keep their value stable
- Regulatory oversight of stablecoins is currently adequate
- I would feel in control of my money if I used a stablecoin for daily spending
When choosing how to send or receive money, which of these matters most to you, and which matters least?
- Speed of the transfer
- Low or no fees
- Security against fraud
- Regulatory protection or backing
- Ease of use
- Acceptance by merchants and businesses
- Privacy of transaction details
- Ability to convert instantly to cash
Rank these potential concerns about stablecoins from biggest to smallest barrier for you personally.
- Price volatility or losing value
- Security or hacking concerns
- Not accepted by merchants I use
- Unclear regulation or legal protection
- Unfamiliarity with how it works
- Concerns about who issues or backs it
Thinking about paying a fee to send $500 instantly using a stablecoin or instant payment app, please answer with a dollar amount for each question.
- At what fee for an instant $500 transfer would you consider the price so low that you'd question its security or reliability?
- At what fee for an instant $500 transfer would you consider it a bargain — a great deal for the value?
- At what fee for an instant $500 transfer would you begin to think it's expensive, but you'd still consider using it?
- At what fee for an instant $500 transfer would you consider it too expensive to ever use?
Probe the reasoning behind the respondent's trust rating for stablecoins and their top-ranked barrier: ask for a specific recent experience (or lack of one) that shaped their view, what would need to change for their trust to increase even slightly, and whether their concern is really about the technology, the issuer, or the regulation. If they rated trust very high, probe what would make them switch a recurring payment like rent or payroll to a stablecoin instead of their bank.
How likely are you to use a stablecoin or instant payment option for a purchase or transfer in the next 12 months?
- Definitely will not
- Probably will not
- Might or might not
- Probably will
- Definitely will
- I already do this regularly
What is your age range?
- 18-24
- 25-34
- 35-44
- 45-54
- 55-64
- 65 or older
- Prefer not to say
What is your annual household income?
- Under $30,000
- $30,000-$59,999
- $60,000-$99,999
- $100,000-$149,999
- $150,000 or more
- Prefer not to say
Where do you primarily keep and manage your money today?
- A traditional bank
- A credit union
- A fintech or neobank app
- A crypto exchange or wallet
- I don't currently use a bank account
- Prefer not to say
That's everything — thank you! Your responses feed into a report on trust, priorities, and barriers shaping how people adopt stablecoins and instant payments.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Why this template
What this template is built to do — we found no directly comparable template from other survey tools to review.
What sets it apart
- Our template goes beyond static rating questions with an AI follow-up interview that probes the specific reasoning behind each respondent's trust score and their top-ranked barrier, uncovering what would actually move them to adopt or switch
- It uses a purpose-built mix of question types — max-diff for prioritizing what matters most in payment choice, ranking for barrier severity, a Van Westendorp price-sensitivity module for instant-transfer fees, and a matrix for statement-level agreement — giving banks and fintechs a full quantitative + qualitative picture in one instrument
- Awareness and 30-day usage questions are asked separately for named products (Zelle, FedNow, crypto wallets, stablecoins), so results map directly to real competitive products rather than generic 'digital payments' language
- Responses roll up into an auto-generated report with per-response quality scoring and transparent AI prompts, so research teams can audit exactly what was asked and trust the qualitative data alongside the quantitative results
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.