Q01
Long Text
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Identity Verification Friction & Trust Assessment
Measures ease, clarity, trust, and drop-off points across KYC/AML identity verification flows. Designed for compliance, product, and UX teams seeking to reduce verification abandonment and improve onboarding completion rates.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
26 questions · ~4 min
Q02
Long Text
In the past 6 months, how often have you used online or mobile financial services?
Q03
Long Text
The instructions at each step were clear and easy to follow.
Q04
Multiple Choice
Which, if any, issues did you encounter during verification? Select all that apply.
Q05
Long Text
How satisfied or dissatisfied were you with the help or guidance available during verification?
Q06
Long Text
How confident are you that your personal data is handled securely during the verification process?
Q07
Long Text
What is your age group?
Q08
Long Text
Based on your responses in this survey, please share any additional thoughts or feelings about the verification experience.
Q09
Multiple Choice
Where did you complete your most recent identity verification with us?
Q10
Long Text
I understood which documents were required before I began.
Q11
AI Interview
We'd like to understand more about any friction or difficulties you experienced during verification. Please share what happened, and we may ask a few follow-up questions.
Q12
Multiple Choice
Which help resources did you use, if any? Select all that apply.
Q13
Long Text
Please rank the following areas from where improvement would help you most to least.
Q14
Multiple Choice
How do you describe your gender?
Q15
Long Text
Thank you for your time — your feedback will directly help us improve the verification experience for everyone.
Q16
Long Text
Approximately when did that verification take place?
Q17
Long Text
I knew what to expect in terms of the steps involved and how long it would take.
Q18
Long Text
Please rank the following from most to least disruptive to your verification experience.
Q19
Long Text
If you needed to verify your identity with us again, how likely would you be to complete the process?
Q20
Long Text
Where do you primarily reside?
Q21
Multiple Choice
Did you complete the verification in one sitting?
Q22
Long Text
When something went wrong, the error messages helped me understand what to do next.
Q23
Long Text
What is the highest level of education you have completed?
Q24
Long Text
Approximately how long did the verification take in total?
Q25
Long Text
What is your current employment status?
Q26
Long Text
Overall, how easy or difficult was the verification process?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.