Improve KYC/AML identity verification UX. Measure clarity, friction, trust, and drop-offs in onboarding to reduce churn, boost approvals & ensure compliance.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
24
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Multiple Choice
Where did you complete your most recent identity verification with us?
Mobile app
Desktop website
In-branch
Phone support
Third-party link/integration
Not sure
Q2
Dropdown
When did that verification occur?
Within the last 7 days
8–30 days ago
1–3 months ago
4–6 months ago
More than 6 months ago
Not sure
Q3
Multiple Choice
Did you complete the verification in one sitting?
Yes, completed on the first attempt
Yes, but it took multiple attempts
No, I could not complete it
I started but plan to finish later
Q4
Numeric
Approximately how many minutes did the verification take in total?
Accepts a numeric value
Whole numbers only
Q5
Opinion Scale
Overall, how easy was the verification process?
Range: 1 – 10
Min: Very difficultMid: Neither easy nor difficultMax: Very easy
Q6
Matrix
Please rate your agreement with the following statements about your most recent verification.
Rows
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
The steps were clearly explained
•
•
•
•
•
I knew why each document was required
•
•
•
•
•
Error messages clearly explained how to fix issues
•
•
•
•
•
I understood how my data would be used and protected
•
•
•
•
•
Q7
Multiple Choice
Which, if any, issues did you encounter during verification? Select all that apply.
Document upload failed
Photo quality was rejected
Camera or device didn’t work as expected
Address verification failed
Name mismatch between documents
Liveness/face check was confusing
Unclear which documents were acceptable
Timeouts or connection problems
Concerns about data privacy
None of the above
Q8
Ranking
Please rank the following potential disruptors. Move the three most disruptive to the top.
Drag to order (top = most important)
Unclear instructions
Technical errors
Strict photo/document quality requirements
Identity match failures
Waiting for manual review
Privacy concerns
Q9
Rating
How satisfied were you with the help or guidance available during verification?
Scale: 11 (star)
Min: Very dissatisfiedMax: Very satisfied
Q10
Multiple Choice
Which help resources did you use, if any? Select all that apply.
In-app tips or tooltips
Step-by-step guide
Live chat
Phone support
Email support
FAQ/Help center
None of the above
Q11
Opinion Scale
How confident are you that your personal data is handled securely?
Range: 1 – 10
Min: Not at all confidentMid: Moderately confidentMax: Completely confident
Q12
Long Text
If you faced issues, what made them difficult? Please be specific.
Max 600 chars
Q13
Constant Sum
Allocate a total of 100 points across the areas where improvements would help most.
Total must equal 100
Instructions and clarity
Technical stability and speed
Photo/document capture quality
Identity matching and verification accuracy
Help and support
Privacy and transparency
Min per option: 0Whole numbers only
Q14
Opinion Scale
If you need to verify again with us, how likely are you to do so?
Range: 1 – 10
Min: Not at all likelyMid: Neither likely nor unlikelyMax: Extremely likely
Q15
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q16
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer not to say
Q17
Dropdown
Where do you primarily reside?
United States
United Kingdom
Canada
Australia
European Union
Other/Rest of world
Prefer not to say
Q18
Dropdown
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college/Associate
Bachelor’s degree
Master’s degree
Doctorate
Professional degree (e.g., JD, MD)
Prefer not to say
Q19
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Unemployed and looking for work
Not employed and not seeking
Student
Retired
Prefer not to say
Q20
Dropdown
In the last 6 months, how often did you use online or mobile financial services?
Daily
Weekly
Monthly
Less than monthly
Not at all
Q21
Multiple Choice
Quality check: To confirm you are paying attention, please select "I am paying attention".
I am paying attention
I am not paying attention
Q22
Long Text
Is there anything else you would like us to know about your verification experience?
Max 600 chars
Q23
AI Interview
AI Interview: 2 Follow-up Questions on Your Verification Experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q24
Chat Message
Thank you for your time—your feedback will help us improve verification for everyone.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
How do I create my first survey?
Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.
How can I share surveys with my team?
Send a project link so teammates can view and collaborate instantly.
Can the AI generate a survey from a prompt?
Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.
How long does support typically take to reply?
We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.
Can I export survey results?
Absolutely. Export results as CSV straight from the results page for quick data work.