Measures ease, clarity, trust, and drop-off points across KYC/AML identity verification flows. Designed for compliance, product, and UX teams seeking to reduce verification abandonment and improve onboarding completion rates.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
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Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
26
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to this survey about your identity verification experience.
This survey takes approximately 5–7 minutes and is completely voluntary — you may stop at any time. There are no right or wrong answers; we are interested in your honest opinions.
Your responses are confidential and will be reported only in aggregate to help us improve our verification process. No individual responses will be shared externally.
Q2
Dropdown
In the past 6 months, how often have you used online or mobile financial services?
Daily
Weekly
Monthly
Less than monthly
Not at all
Q3
Multiple Choice
Where did you complete your most recent identity verification with us?
Mobile app
Desktop website
In-branch
Phone support
Third-party link/integration
Not sure
Q4
Dropdown
Approximately when did that verification take place?
Within the last 7 days
8–30 days ago
1–3 months ago
4–6 months ago
More than 6 months ago
Not sure
Q5
Multiple Choice
Did you complete the verification in one sitting?
Yes, completed on the first attempt
Yes, but it took multiple attempts
No, I could not complete it
I started but plan to finish later
Q6
Dropdown
Approximately how long did the verification take in total?
Less than 2 minutes
2–5 minutes
6–10 minutes
11–20 minutes
More than 20 minutes
Not sure
Q7
Opinion Scale
Overall, how easy or difficult was the verification process?
Range: 1 – 7
Min: Very difficultMid: NeutralMax: Very easy
Q8
Opinion Scale
The instructions at each step were clear and easy to follow.
Which, if any, issues did you encounter during verification? Select all that apply.
Document upload failed
Photo quality was rejected
Camera or device didn't work as expected
Address verification failed
Name mismatch between documents
Liveness/face check was confusing
Unclear which documents were acceptable
Timeouts or connection problems
Concerns about data privacy
None of the above
Q13
AI Interview
We'd like to understand more about any friction or difficulties you experienced during verification. Please share what happened, and we may ask a few follow-up questions.
AI InterviewLength: 3Personality: [Object Object]Mode: Fast
Reference questions: 3
Q14
Ranking
Please rank the following from most to least disruptive to your verification experience.
Drag to order (top = most important)
Unclear instructions
Technical errors
Strict photo/document quality requirements
Identity match failures
Waiting for manual review
Privacy concerns
Q15
Opinion Scale
How satisfied or dissatisfied were you with the help or guidance available during verification?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q16
Multiple Choice
Which help resources did you use, if any? Select all that apply.
In-app tips or tooltips
Step-by-step guide
Live chat
Phone support
Email support
FAQ/Help center
None of the above
Q17
Opinion Scale
How confident are you that your personal data is handled securely during the verification process?
Range: 1 – 5
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q18
Ranking
Please rank the following areas from where improvement would help you most to least.
Drag to order (top = most important)
Instructions and clarity
Technical stability and speed
Photo/document capture quality
Identity matching and verification accuracy
Help and support
Privacy and transparency
Q19
Opinion Scale
If you needed to verify your identity with us again, how likely would you be to complete the process?
Range: 1 – 7
Min: Not at all likelyMid: NeutralMax: Extremely likely
Q20
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q21
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer not to say
Q22
Dropdown
Where do you primarily reside?
United States
United Kingdom
Canada
Australia
European Union
Other/Rest of world
Prefer not to say
Q23
Dropdown
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college/Associate
Bachelor's degree
Master's degree
Doctorate
Professional degree (e.g., JD, MD)
Prefer not to say
Q24
Dropdown
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Unemployed and looking for work
Not employed and not seeking
Student
Retired
Prefer not to say
Q25
Long Text
Based on your responses in this survey, please share any additional thoughts or feelings about the verification experience.
Max chars
Q26
Chat Message
Thank you for your time — your feedback will directly help us improve the verification experience for everyone.
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