Where did you complete your most recent identity verification with us?
- Mobile app
- Desktop website
- In-branch
- Phone support
- Third-party link/integration
- Not sure
When did that verification occur?
Did you complete the verification in one sitting?
- Yes, completed on the first attempt
- Yes, but it took multiple attempts
- No, I could not complete it
- I started but plan to finish later
Approximately how many minutes did the verification take in total?
Overall, how easy was the verification process?
Please rate your agreement with the following statements about your most recent verification.
Which, if any, issues did you encounter during verification? Select all that apply.
- Document upload failed
- Photo quality was rejected
- Camera or device didn’t work as expected
- Address verification failed
- Name mismatch between documents
- Liveness/face check was confusing
- Unclear which documents were acceptable
- Timeouts or connection problems
- Concerns about data privacy
- None of the above
Please rank the following potential disruptors. Move the three most disruptive to the top.
How satisfied were you with the help or guidance available during verification?
Which help resources did you use, if any? Select all that apply.
- In-app tips or tooltips
- Step-by-step guide
- Live chat
- Phone support
- Email support
- FAQ/Help center
- None of the above
How confident are you that your personal data is handled securely?
If you faced issues, what made them difficult? Please be specific.
Max 600 chars
Allocate a total of 100 points across the areas where improvements would help most.
If you need to verify again with us, how likely are you to do so?
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Where do you primarily reside?
What is the highest level of education you have completed?
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Unemployed and looking for work
- Not employed and not seeking
- Student
- Retired
- Prefer not to say
In the last 6 months, how often did you use online or mobile financial services?
Quality check: To confirm you are paying attention, please select "I am paying attention".
- I am paying attention
- I am not paying attention
Is there anything else you would like us to know about your verification experience?
Max 600 chars
AI Interview: 2 Follow-up Questions on Your Verification Experience
Thank you for your time—your feedback will help us improve verification for everyone.