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ESG Materiality Survey Template: E-commerce Stakeholders

Use this template to prioritize ESG topics with e-commerce stakeholders. Score importance and impact for your double materiality matrix. 8-10 minutes.

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AI-Powered Questions

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Template Overview

20

Questions

AI-Powered

Smart Analysis

Ready-to-Use

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This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.

Sample Survey Items

Q1
Multiple Choice
Which best describes your relationship with our company?
  • Internal employee
  • Contractor, agency, or consultant
  • Customer
  • Supplier or brand partner
  • Investor or shareholder
  • NGO or advocacy organization
  • Regulator or policymaker
  • Community representative
  • Academic or subject-matter expert
  • Media or analyst
  • Other (external)
  • Prefer not to say
Q2
Multiple Choice
If internal: Which function best matches your role?
  • Operations / Fulfillment
  • Logistics / Delivery
  • Marketing / Brand
  • Customer service
  • Sustainability / ESG
  • Product / Merchandising
  • Finance
  • HR / People
  • Legal / Compliance
  • IT / Data / Security
  • Other internal function
Q3
Multiple Choice
If external: Which stakeholder category fits you best?
  • Customer
  • Supplier or brand partner
  • Investor or shareholder
  • NGO or advocacy organization
  • Regulator or policymaker
  • Community representative
  • Academic or subject-matter expert
  • Media or analyst
  • Other (external)
Q4
Opinion Scale
How familiar are you with ESG issues in e-commerce?
Range: 1 – 10
Min: Not at all familiarMid: Moderately familiarMax: Very familiar
Q5
Multiple Choice
In the past 12 months, which ESG-related interactions have you had with us, if any? Select all that apply.
  • Read our sustainability/ESG report or web page
  • Met or exchanged with our team about ESG
  • Completed a survey or provided ESG feedback
  • Discussed ESG with an account or supplier manager
  • Contributed to internal ESG initiatives
  • None of the above
Q6
Multiple Choice
Where does your organization primarily operate or engage with us? Select all that apply.
  • Africa
  • Asia-Pacific
  • Europe
  • Latin America
  • Middle East
  • North America
  • Global (multi-region)
Q7
Multiple Choice
Quality check: Please select "Blue" from the list below.
  • Red
  • Green
  • Blue
  • Yellow
Q8
Matrix
How important are the following topics when you evaluate an e-commerce company?
Rows1 Not important234567 Extremely important
Data privacy and cybersecurity•••••••
Responsible use of AI and algorithms•••••••
Product safety and quality•••••••
Sustainable packaging and waste reduction•••••••
Supply chain labor rights and fair wages•••••••
Greenhouse gas emissions (operations and logistics)•••••••
Diversity, equity, and inclusion (workforce)•••••••
Ethical marketing and transparency•••••••
Q9
Matrix
For our business, how much impact could each topic have on performance over the next 1–3 years?
Rows1 Very low impact234567 Very high impact
Data privacy and cybersecurity•••••••
Responsible use of AI and algorithms•••••••
Product safety and quality•••••••
Sustainable packaging and waste reduction•••••••
Supply chain labor rights and fair wages•••••••
Greenhouse gas emissions (operations and logistics)•••••••
Diversity, equity, and inclusion (workforce)•••••••
Ethical marketing and transparency•••••••
Q10
Constant Sum
Allocate 100 points across these areas to show where we should focus ESG resources next year. Total must equal 100.
Total must equal 100
Min per option: 0Whole numbers only
Q11
Multiple Choice
Which actions would most improve our ESG performance in the next 12 months? Select up to 3.
  • Supplier due diligence and labor audits
  • Low-carbon delivery and routing optimization
  • Recycled or returnable packaging at scale
  • Privacy-by-design and stronger data controls
  • Worker well-being programs in the supply chain
  • Inclusive hiring, development, and pay equity
  • Customer-facing transparency and product traceability
  • Community investment and local partnerships
Q12
Rating
Overall, how would you rate our current ESG performance?
Scale: 11 (star)
Min: PoorMax: Excellent
Q13
Long Text
Briefly explain what drove your top priorities or any trade-offs we should consider.
Max 600 chars
Q14
Dropdown
What is your age?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q15
Multiple Choice
Gender identity (select one).
  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q16
Dropdown
Where do you currently live?
  • Africa
  • Asia-Pacific
  • Europe
  • Latin America
  • Middle East
  • North America
  • Prefer not to say
Q17
Dropdown
What is your highest level of education?
  • Secondary or high school or less
  • Some college or vocational training
  • Bachelor’s degree
  • Postgraduate degree
  • Prefer not to say
Q18
Long Text
Any additional comments or context you would like us to consider?
Max 600 chars
Q19
AI Interview
AI Interview: 2 Follow-up Questions on your ESG responses
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q20
Chat Message
Thank you for your time—your feedback will help shape our ESG priorities.

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