Assess stakeholder-perceived importance and business impact of key ESG topics for e-commerce companies. Designed for double materiality mapping with internal and external stakeholders across multiple regions.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
33
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome and thank you for participating in this ESG materiality assessment.
The purpose of this survey is to understand which environmental, social, and governance (ESG) topics matter most to our stakeholders and could have the greatest impact on our business. Your responses will help us prioritize our ESG strategy.
• Participation is voluntary, and you may stop at any time.
• There are no right or wrong answers — we value your honest perspective.
• All responses are confidential and will be reported in aggregate only.
• Estimated completion time: 8–10 minutes.
By continuing, you indicate your consent to participate.
Q2
Multiple Choice
Which of the following best describes your relationship with our company?
Internal employee
Contractor, agency, or consultant
Customer
Supplier or brand partner
Investor or shareholder
NGO or advocacy organization
Regulator or policymaker
Community representative
Academic or subject-matter expert
Media or analyst
Other (please specify)
Prefer not to say
Q3
Multiple Choice
Which function best matches your current role? (Please skip if you are not an internal employee or contractor.)
Operations / Fulfillment
Logistics / Delivery
Marketing / Brand
Customer Service
Sustainability / ESG
Product / Merchandising
Finance
HR / People
Legal / Compliance
IT / Data / Security
Other internal function
Prefer not to say
Q4
Opinion Scale
How familiar are you with environmental, social, and governance (ESG) issues in the e-commerce industry?
Range: 1 – 5
Min: Not at all familiarMid: NeutralMax: Extremely familiar
Q5
Multiple Choice
In the past 12 months, which of the following ESG-related interactions have you had with our company, if any? Select all that apply.
Read our sustainability or ESG report or web page
Met or corresponded with our team about ESG topics
Completed a survey or provided ESG-related feedback
Discussed ESG with an account or supplier manager
Contributed to internal ESG initiatives or working groups
None of the above
Q6
Multiple Choice
In which regions does your organization primarily operate or engage with our company? Select all that apply.
Africa
Asia-Pacific
Europe
Latin America
Middle East
North America
Global (multi-region)
Q7
Chat Message
The next two sections ask you to rate eight ESG topics on two dimensions: (1) how important each topic is to you as a stakeholder, and (2) how much impact each could have on our business performance.
Please consider each topic independently based on your experience and perspective.
Q8
Opinion Scale
When evaluating an e-commerce company, how important is carbon emissions and climate action to you?
Range: 1 – 7
Min: Not at all importantMid: NeutralMax: Extremely important
Q9
Opinion Scale
When evaluating an e-commerce company, how important is packaging sustainability and waste reduction to you?
Range: 1 – 7
Min: Not at all importantMid: NeutralMax: Extremely important
Q10
Opinion Scale
When evaluating an e-commerce company, how important are supply-chain labor standards and worker welfare to you?
Range: 1 – 7
Min: Not at all importantMid: NeutralMax: Extremely important
Q11
Opinion Scale
When evaluating an e-commerce company, how important is data privacy and cybersecurity to you?
Range: 1 – 7
Min: Not at all importantMid: NeutralMax: Extremely important
Q12
Opinion Scale
When evaluating an e-commerce company, how important is diversity, equity, and inclusion to you?
Range: 1 – 7
Min: Not at all importantMid: NeutralMax: Extremely important
Q13
Opinion Scale
When evaluating an e-commerce company, how important is ethical sourcing and product traceability to you?
Range: 1 – 7
Min: Not at all importantMid: NeutralMax: Extremely important
Q14
Opinion Scale
When evaluating an e-commerce company, how important is community investment and local impact to you?
Range: 1 – 7
Min: Not at all importantMid: NeutralMax: Extremely important
Q15
Opinion Scale
When evaluating an e-commerce company, how important is corporate governance and business ethics to you?
Range: 1 – 7
Min: Not at all importantMid: NeutralMax: Extremely important
Q16
Chat Message
Now, thinking about our company specifically, please rate how much impact each topic could have on our business performance over the next 1–3 years.
Q17
Opinion Scale
Over the next 1–3 years, how much impact could carbon emissions and climate action have on our company's business performance?
Range: 1 – 7
Min: No impactMid: NeutralMax: Very high impact
Q18
Opinion Scale
Over the next 1–3 years, how much impact could packaging sustainability and waste reduction have on our company's business performance?
Range: 1 – 7
Min: No impactMid: NeutralMax: Very high impact
Q19
Opinion Scale
Over the next 1–3 years, how much impact could supply-chain labor standards and worker welfare have on our company's business performance?
Range: 1 – 7
Min: No impactMid: NeutralMax: Very high impact
Q20
Opinion Scale
Over the next 1–3 years, how much impact could data privacy and cybersecurity have on our company's business performance?
Range: 1 – 7
Min: No impactMid: NeutralMax: Very high impact
Q21
Opinion Scale
Over the next 1–3 years, how much impact could diversity, equity, and inclusion have on our company's business performance?
Range: 1 – 7
Min: No impactMid: NeutralMax: Very high impact
Q22
Opinion Scale
Over the next 1–3 years, how much impact could ethical sourcing and product traceability have on our company's business performance?
Range: 1 – 7
Min: No impactMid: NeutralMax: Very high impact
Q23
Opinion Scale
Over the next 1–3 years, how much impact could community investment and local impact have on our company's business performance?
Range: 1 – 7
Min: No impactMid: NeutralMax: Very high impact
Q24
Opinion Scale
Over the next 1–3 years, how much impact could corporate governance and business ethics have on our company's business performance?
Range: 1 – 7
Min: No impactMid: NeutralMax: Very high impact
Q25
Ranking
Please rank the following ESG focus areas from highest to lowest priority for our company's resource allocation over the next year.
Drag to order (top = most important)
Carbon emissions and climate action
Packaging sustainability and waste reduction
Supply-chain labor standards and worker welfare
Data privacy and cybersecurity
Diversity, equity, and inclusion
Ethical sourcing and product traceability
Community investment and local impact
Corporate governance and business ethics
Q26
Multiple Choice
Which of the following actions would most improve our company's ESG performance in the next 12 months? Select up to 3.
Supplier due diligence and labor audits
Low-carbon delivery and routing optimization
Recycled or returnable packaging at scale
Privacy-by-design and stronger data controls
Worker well-being programs across the supply chain
Inclusive hiring, development, and pay equity
Customer-facing transparency and product traceability
Community investment and local partnerships
Other (please specify)
Q27
Opinion Scale
Overall, how would you rate our company's current ESG performance?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q28
AI Interview
Based on your survey responses, we'd like to explore your ESG priorities in more depth. Please share what drove your top priorities, any trade-offs you think we should consider, or any additional context that would help us understand your perspective.
AI InterviewLength: 3Personality: [Object Object]Mode: Fast
Reference questions: 6
Q29
Dropdown
What is your age range?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q30
Multiple Choice
What is your gender identity?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q31
Dropdown
In which region do you currently reside?
Africa
Asia-Pacific
Europe
Latin America
Middle East
North America
Prefer not to say
Q32
Dropdown
What is your highest level of education completed?
Secondary or high school or less
Some college or vocational training
Bachelor's degree
Postgraduate degree
Prefer not to say
Q33
Chat Message
Thank you for your time. Your responses will directly inform our ESG priorities and strategy. All data will be reported in aggregate to protect your confidentiality.
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