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Internal Purchase Request Dialog Experience Survey

Evaluates how employees experience the internal purchase/order dialog used to request equipment, supplies, or redeem benefits — surfacing where the flow is clear versus confusing. An AI follow-up interview reconstructs the respondent's most recent request step by step to pinpoint exactly where hesitation or abandonment happened. Built for HR, IT, and procurement teams refining internal tools.

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Sample questions

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13 questions · ~7 min
Q01
Message

Hi! We're improving the internal purchase/request dialog (the tool you use to order equipment, supplies, or redeem benefits). This takes about 4-5 minutes and your honest experience — including any frustration — helps us fix it. Thanks for sharing!

Q02
Multiple ChoiceRequired

In the last 3 months, how often have you used the internal purchase/request dialog?

  • Never
  • Once
  • A few times
  • Regularly (weekly or more)
Q03
Multiple ChoiceRequired

What did you most recently try to request or purchase through this dialog?

  • Office equipment (e.g., laptop, monitor)
  • Software or a subscription license
  • Office supplies
  • A benefit or perk (Replace with your company's benefit categories)
  • Something else
Q04
Opinion ScaleRequired

How clear were the steps required to complete your request?

Scale: 1 – 5
Min:Very confusingMax:Very clear
Q05
Rating ScaleRequired

Overall, how easy was it to complete your most recent request from start to finish?

Range: 1 – 5
Min:Very difficultMax:Very easy
Q06
MatrixRequired

Thinking about that same request, how much do you agree with each statement about the dialog?

4 rows × 5 columns
  • It was clear whether my request needed approval
  • Pricing or budget impact was clearly shown before I confirmed
  • I received a clear confirmation once I submitted
  • Error or warning messages (if any appeared) told me what to fix
Columns: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q07
Multiple ChoiceRequired

Did you complete that request, or did you stop partway through?

  • Completed it fully
  • Completed it, but only after retrying
  • Abandoned it partway through
  • Still stuck / haven't finished
Q08
Multiple Choice

If you stopped or struggled, what was the main reason?

  • Wasn't sure what information was required
  • Approval process was unclear
  • Ran into an error I couldn't resolve
  • Took too long / too many steps
  • Found a workaround outside the dialog
Q09
AI Interview

Walk the respondent through their most recent use of the purchase/request dialog step by step: what they were trying to get, where they hesitated or felt unsure, and what happened at the exact moment (if any) they considered giving up. If they abandoned or got stuck, probe what they did instead (workaround, asked a colleague, gave up entirely) and what single change would have prevented it. If they rated the experience highly, ask what specifically made it easy so it can be preserved.

Q10
Long Text

If you could change one thing about how internal purchase or benefit requests work, what would it be?

Q11
Multiple Choice

Which department are you part of?

  • Engineering
  • Sales
  • Marketing
  • Operations
  • Finance
  • HR
  • (Replace with your department list)
  • Prefer not to say
Q12
Multiple Choice

How long have you been with the company?

  • Less than 6 months
  • 6 months to 2 years
  • 2 to 5 years
  • More than 5 years
  • Prefer not to say
Q13
Message

That's everything — thank you! Your answers, along with everyone else's, go directly to the team redesigning the purchase/request flow so it's faster and clearer for the next person who uses it.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Includes an AI follow-up interview that reconstructs the respondent's most recent purchase/request step-by-step to pinpoint exactly where hesitation or abandonment occurred, something static forms can't do.
  • Combines quantitative measures (clarity opinion scale, ease rating, agreement matrix) with qualitative depth (long-text and AI interview) so teams see both the 'what' and the 'why' of friction points.
  • Directly asks whether the request was completed or abandoned and why, then lets the AI interview dig into that specific incident rather than relying on generic satisfaction questions.
  • Closes with a transparent chat message explaining that responses feed into an auto-generated report for HR, IT, and procurement teams refining the internal tool.

QuestionPro

Internet Purchase Dialog Survey Template

A fielding-ready survey template focused on purchase dialog experience, though the framing ('Internet Purchase Dialog') suggests it may be oriented toward general online/consumer checkout flows rather than internal employee procurement tools. It offers standard closed-ended survey question types typical of QuestionPro's builder. Relevance to the internal HR/IT/procurement use case is plausible but not certain from the title alone.

What it does well

  • Ready-to-use template requiring no build-from-scratch setup
  • Likely includes standard rating/multiple-choice question types suited for quick deployment
  • Backed by a established survey platform with broad distribution options

Where it falls short

  • No adaptive AI follow-up interview to probe individual respondents on their specific recent purchase attempt
  • No indication of automated per-response quality scoring or transparent prompt methodology
  • Appears oriented toward general/consumer purchase dialogs, not specifically internal employee equipment/benefit requests

Jotform

Create Free Purchase Order Request Form Templates - Purchase Order Request Form Templates

This is a form-building template gallery for purchase order request forms, designed for transactional data capture (item, quantity, approver) rather than for measuring employee experience or friction with the request process. It's a fielding-ready form, not an experience-diagnosis survey. Useful for processing requests, not for understanding why requests stall or confuse employees.

What it does well

  • Free tier and drag-and-drop form builder for quick creation
  • Templates designed specifically for purchase order transactional workflows
  • Wide library of variations for different request types

Where it falls short

  • Static form fields only — no adaptive follow-up questioning to explore where hesitation occurred
  • Not designed to measure experience, clarity, or abandonment reasons, only to capture order data
  • No automated quality scoring or auto-generated experience reports

SurveySparrow

Purchase Order Request Form Template | For Requisition

A fielding-ready requisition/purchase order form template aimed at capturing structured order details, similar in purpose to Jotform's offering but delivered in SurveySparrow's conversational form style. It streamlines requesting items but isn't built to diagnose employee experience or pinpoint where the internal dialog itself confuses users. Good for operational intake, not experience research.

What it does well

  • Conversational, chat-style form format that may feel more approachable than a traditional form
  • Purpose-built for requisition/order data capture
  • Likely integrates with SurveySparrow's broader survey distribution tools

Where it falls short

  • No adaptive AI interview to reconstruct a respondent's specific recent request and locate friction points
  • Focused on data collection for order fulfillment, not on measuring clarity, ease, or abandonment causes
  • No transparent AI prompt methodology or automated quality scoring of responses

Typeform

Purchase Request Form Template

A fielding-ready form template for submitting purchase requests, built in Typeform's polished conversational-form style. It's designed to collect request details (item, cost, justification) rather than to evaluate how employees experience the request process itself. Solid for intake, but not a diagnostic experience survey.

What it does well

  • Clean, guided one-question-at-a-time interface familiar to respondents
  • Easy to customize fields for different request types
  • Mobile-friendly submission flow

Where it falls short

  • No AI-driven follow-up interview or voice interview option to explore hesitation or abandonment in a specific recent request
  • Static question set — cannot adapt based on whether a respondent completed or stopped their request
  • No automated per-response quality scoring or auto-generated experience report for HR/IT/procurement teams

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