All Templates

User Onboarding Survey Template: First Session & Aha Moments

Measure new user onboarding: guidance, first session, aha moments. Find friction, improve activation and time-to-value. Ready-to-use, customizable template.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Short Text
Which product or app is this about? (Include name and version, if relevant)
Max 100 chars
Q2
Dropdown
Which platform did you use during your first session?
  • Web (browser)
  • iOS app
  • Android app
  • Windows desktop
  • macOS desktop
  • Other
Q3
Rating
Overall, how would you rate your first-run experience?
Scale: 11 (star)
Min: Very poorMax: Excellent
Q4
Multiple Choice
What did you try to do first?
  • Explore the interface
  • Complete initial setup
  • Create your first item/project
  • Import or upload data
  • Invite someone or share
  • View a dashboard or results
  • Adjust settings or preferences
Q5
Multiple Choice
Which onboarding elements did you encounter? (Select all that apply)
  • Welcome tour or walkthrough
  • Tooltips or hover hints
  • Empty states with tips
  • Sample or demo content
  • Checklist of steps
  • In-product messages or modals
  • Contextual help or '?' icons
Q6
Matrix
How helpful were these during your first session?
RowsVery unhelpfulSomewhat unhelpfulNeutralSomewhat helpfulVery helpfulNot applicable
Welcome tour or walkthrough••••••
Tooltips or hover hints••••••
Empty states with tips••••••
Sample or demo content••••••
Checklist of steps••••••
In-product messages or modals••••••
Contextual help or '?' icons••••••
Q7
Opinion Scale
The guidance made it clear what to do next during my first session.
Range: 1 – 10
Min: Strongly disagreeMid: NeutralMax: Strongly agree
Q8
Multiple Choice
Attention check: Please select “I am paying attention.”
  • I am paying attention
  • I am not paying attention
Q9
Dropdown
When did you first feel the product’s value (“aha” moment) in that first session?
  • Within the first 3 minutes
  • 3–10 minutes
  • 10–30 minutes
  • After 30+ minutes
  • I did not experience an 'aha' moment
Q10
Long Text
Briefly describe your first “aha” moment (if any) and what triggered it.
Max 600 chars
Q11
Rating
After your first session, how confident were you doing basic tasks on your own?
Scale: 11 (star)
Min: Not at all confidentMax: Very confident
Q12
Ranking
Rank the most significant friction you experienced in your first session (top = most significant).
Drag to order (top = most important)
  1. Confusing navigation
  2. Unclear terminology
  3. Too many steps
  4. Missing or hard-to-find guidance
  5. Performance or loading issues
  6. Bugs or errors
Q13
Long Text
What guidance or cues were missing or unclear, if any?
Max 600 chars
Q14
Multiple Choice
Do you plan to return to the product soon?
  • Yes, within 1–2 days
  • Yes, within a week
  • Maybe / not sure
  • Unlikely
  • No
Q15
Dropdown
What is your age group?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q16
Multiple Choice
How do you describe your gender? (Select all that apply)
  • Woman
  • Man
  • Non-binary
  • Another gender identity
  • Prefer not to say
Q17
Dropdown
Where do you currently live?
  • Africa
  • Asia
  • Europe
  • Middle East
  • North America
  • Oceania
  • South America
  • Prefer not to say
Q18
Dropdown
What is the highest level of education you have completed?
  • Less than high school
  • High school or equivalent
  • Some college, no degree
  • Associate degree
  • Bachelor’s degree
  • Master’s degree
  • Doctorate or professional degree
  • Prefer not to say
Q19
Dropdown
What is your current employment status?
  • Employed full-time
  • Employed part-time
  • Self-employed
  • Student
  • Not employed
  • Retired
  • Prefer not to say
Q20
Long Text
Is there anything else you’d like to add about your first-run experience?
Max 600 chars
Q21
AI Interview
AI Interview: 2 Follow-up Questions on Your First-Run Experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q22
Chat Message
Thanks for your time—your feedback will help us improve onboarding and early value.

Ready to Get Started?

Launch your survey in minutes with this pre-built template

Use This TemplateBrowse More Templates