User Onboarding Survey Template: First Session & Aha Moments
Measure new user onboarding: guidance, first session, aha moments. Find friction, improve activation and time-to-value. Ready-to-use, customizable template.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
22
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Short Text
Which product or app is this about? (Include name and version, if relevant)
Max 100 chars
Q2
Dropdown
Which platform did you use during your first session?
Web (browser)
iOS app
Android app
Windows desktop
macOS desktop
Other
Q3
Rating
Overall, how would you rate your first-run experience?
Scale: 11 (star)
Min: Very poorMax: Excellent
Q4
Multiple Choice
What did you try to do first?
Explore the interface
Complete initial setup
Create your first item/project
Import or upload data
Invite someone or share
View a dashboard or results
Adjust settings or preferences
Q5
Multiple Choice
Which onboarding elements did you encounter? (Select all that apply)
Welcome tour or walkthrough
Tooltips or hover hints
Empty states with tips
Sample or demo content
Checklist of steps
In-product messages or modals
Contextual help or '?' icons
Q6
Matrix
How helpful were these during your first session?
Rows
Very unhelpful
Somewhat unhelpful
Neutral
Somewhat helpful
Very helpful
Not applicable
Welcome tour or walkthrough
•
•
•
•
•
•
Tooltips or hover hints
•
•
•
•
•
•
Empty states with tips
•
•
•
•
•
•
Sample or demo content
•
•
•
•
•
•
Checklist of steps
•
•
•
•
•
•
In-product messages or modals
•
•
•
•
•
•
Contextual help or '?' icons
•
•
•
•
•
•
Q7
Opinion Scale
The guidance made it clear what to do next during my first session.
Attention check: Please select “I am paying attention.”
I am paying attention
I am not paying attention
Q9
Dropdown
When did you first feel the product’s value (“aha” moment) in that first session?
Within the first 3 minutes
3–10 minutes
10–30 minutes
After 30+ minutes
I did not experience an 'aha' moment
Q10
Long Text
Briefly describe your first “aha” moment (if any) and what triggered it.
Max 600 chars
Q11
Rating
After your first session, how confident were you doing basic tasks on your own?
Scale: 11 (star)
Min: Not at all confidentMax: Very confident
Q12
Ranking
Rank the most significant friction you experienced in your first session (top = most significant).
Drag to order (top = most important)
Confusing navigation
Unclear terminology
Too many steps
Missing or hard-to-find guidance
Performance or loading issues
Bugs or errors
Q13
Long Text
What guidance or cues were missing or unclear, if any?
Max 600 chars
Q14
Multiple Choice
Do you plan to return to the product soon?
Yes, within 1–2 days
Yes, within a week
Maybe / not sure
Unlikely
No
Q15
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q16
Multiple Choice
How do you describe your gender? (Select all that apply)
Woman
Man
Non-binary
Another gender identity
Prefer not to say
Q17
Dropdown
Where do you currently live?
Africa
Asia
Europe
Middle East
North America
Oceania
South America
Prefer not to say
Q18
Dropdown
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college, no degree
Associate degree
Bachelor’s degree
Master’s degree
Doctorate or professional degree
Prefer not to say
Q19
Dropdown
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Not employed
Retired
Prefer not to say
Q20
Long Text
Is there anything else you’d like to add about your first-run experience?
Max 600 chars
Q21
AI Interview
AI Interview: 2 Follow-up Questions on Your First-Run Experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q22
Chat Message
Thanks for your time—your feedback will help us improve onboarding and early value.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
How do I create my first survey?
Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.
How can I share surveys with my team?
Send a project link so teammates can view and collaborate instantly.
Can the AI generate a survey from a prompt?
Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.
How long does support typically take to reply?
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Can I export survey results?
Absolutely. Export results as CSV straight from the results page for quick data work.