Measures new users' first-session experience, onboarding guidance effectiveness, and time-to-value discovery to identify activation friction and improve early retention.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
20
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome, and thank you for taking part in this survey about your first experience with our product.
This survey takes approximately 5–7 minutes. Your participation is completely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions.
All responses are confidential, will be anonymized, and reported only in aggregate to help us improve the onboarding experience.
Q2
Long Text
Which product or app is this feedback about? Please include the name and version if known.
Max chars
Q3
Dropdown
Which platform did you use during your first session?
Web (browser)
iOS app
Android app
Windows desktop
macOS desktop
Other (please specify)
Q4
Opinion Scale
Overall, how would you rate your first-run experience?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q5
Multiple Choice
What did you try to do first during your initial session?
Explore the interface
Complete initial setup
Create my first item or project
Import or upload data
Invite someone or share
View a dashboard or results
Adjust settings or preferences
Other (please specify)
Q6
Multiple Choice
Which onboarding elements did you encounter during your first session? (Select all that apply)
Welcome tour or walkthrough
Tooltips or hover hints
Empty states with tips
Sample or demo content
Checklist of steps
In-product messages or modals
Contextual help or '?' icons
None of these
Other (please specify)
Q7
Opinion Scale
Overall, how helpful were the onboarding elements you encountered during your first session?
Range: 1 – 7
Min: Not at all helpfulMid: NeutralMax: Extremely helpful
Q8
Opinion Scale
The onboarding guidance made it clear what to do next during my first session.
When did you first feel the product's value (your "aha" moment) during your first session?
Within the first 3 minutes
3–10 minutes
10–30 minutes
After 30+ minutes
I did not experience an 'aha' moment
Q10
Long Text
Briefly describe your first "aha" moment (if any) and what triggered it.
Max chars
Q11
Opinion Scale
After your first session, how confident were you in completing basic tasks on your own?
Range: 1 – 7
Min: Not at all confidentMid: NeutralMax: Extremely confident
Q12
Multiple Choice
Which of the following friction points, if any, did you experience during your first session? (Select all that apply)
Confusing navigation
Unclear terminology
Too many steps
Missing or hard-to-find guidance
Performance or loading issues
Bugs or errors
None of these
Other (please specify)
Q13
Long Text
Was there any guidance or information that was missing or unclear during your first session?
Max chars
Q14
Opinion Scale
How likely are you to continue using this product?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q15
Long Text
Based on your responses in this survey, is there anything else you'd like to share about your first-run experience?
Max chars
Q16
AI Interview
We'd like to learn a bit more about your first-session experience. Our AI moderator will ask a couple of brief follow-up questions based on your earlier responses.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q17
Dropdown
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q18
Multiple Choice
How do you describe your gender? (Select all that apply)
Woman
Man
Non-binary
Another gender identity
Prefer not to say
Q19
Dropdown
Where do you currently live?
Africa
Asia
Europe
Middle East
North America
Oceania
South America
Prefer not to say
Q20
Chat Message
Thank you for your time — your feedback will directly help us improve the onboarding experience for new users.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is a lightweight survey platform for live AI interviews you control. It's fast, flexible, and scalable—adapting every question in real time, moderating responses across languages, letting you steer prompts, models, and flows, and even generating surveys from a simple prompt. Get interview-grade insight with survey-level speed across qual and quant.
How do I create my first survey?
Sign up, then decide how you want to build: let the AI generate a survey from your prompt, pick a template, or start from scratch. Choose question types, set logic, and preview before sharing.
How can I share surveys with my team?
Send a project link so teammates can view and collaborate instantly.
Can the AI generate a survey from a prompt?
Yes. Provide a prompt and QuestionPunk drafts a survey you can tweak before sending.
How long does support typically take to reply?
We reply within 24 hours—often much sooner. Include key details in your message to help us assist you faster.
Can I export survey results?
Absolutely. Export results as CSV straight from the results page for quick data work.