First-Session Onboarding & Activation Survey

Welcome, and thank you for taking part in this survey about your first experience with our product. This survey takes approximately 5–7 minutes. Your participation is completely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential, will be anonymized, and reported only in aggregate to help us improve the onboarding experience.

Which product or app is this feedback about? Please include the name and version if known.

Which onboarding elements did you encounter during your first session? (Select all that apply)

• Welcome tour or walkthrough
• Tooltips or hover hints
• Empty states with tips
• Sample or demo content
• Checklist of steps
• In-product messages or modals
• Contextual help or '?' icons
• None of these
• Other (please specify)

When did you first feel the product's value (your "aha" moment) during your first session?

• Within the first 3 minutes
• 3–10 minutes
• 10–30 minutes
• After 30+ minutes
• I did not experience an 'aha' moment

After your first session, how confident were you in completing basic tasks on your own?

How likely are you to continue using this product?

What is your age group?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Thank you for your time — your feedback will directly help us improve the onboarding experience for new users.

Which platform did you use during your first session?

• Web (browser)
• iOS app
• Android app
• Windows desktop
• macOS desktop
• Other (please specify)

Overall, how helpful were the onboarding elements you encountered during your first session?

Briefly describe your first "aha" moment (if any) and what triggered it.

Which of the following friction points, if any, did you experience during your first session? (Select all that apply)

• Confusing navigation
• Unclear terminology
• Too many steps
• Missing or hard-to-find guidance
• Performance or loading issues
• Bugs or errors
• None of these
• Other (please specify)

Based on your responses in this survey, is there anything else you'd like to share about your first-run experience?

How do you describe your gender? (Select all that apply)

• Woman
• Man
• Non-binary
• Another gender identity
• Prefer not to say

Overall, how would you rate your first-run experience?

The onboarding guidance made it clear what to do next during my first session.

Was there any guidance or information that was missing or unclear during your first session?

We'd like to learn a bit more about your first-session experience. Our AI moderator will ask a couple of brief follow-up questions based on your earlier responses.

Where do you currently live?

• Africa
• Asia
• Europe
• Middle East
• North America
• Oceania
• South America
• Prefer not to say

What did you try to do first during your initial session?

• Explore the interface
• Complete initial setup
• Create my first item or project
• Import or upload data
• Invite someone or share
• View a dashboard or results
• Adjust settings or preferences
• Other (please specify)