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Supplier Service Performance Evaluation Survey

Gathers structured performance ratings and behavioral feedback on a supplier's delivery, quality, and responsiveness, for procurement and vendor management teams conducting periodic reviews. An AI follow-up interview digs into the specific incident behind the lowest-rated area so scorecards reflect what actually happened, not just a number.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

14 questions · ~7 min
Q01
Message

Thanks for taking a few minutes to evaluate this supplier's performance. Your honest feedback shapes how we manage the relationship going forward — this should take about 8 minutes.

Q02
Multiple ChoiceRequired

How long has your team worked with this supplier?

  • Less than 6 months
  • 6 months to 1 year
  • 1 to 3 years
  • More than 3 years
Q03
MatrixRequired

Rate the supplier's performance on each of the following in the last 6 months.

6 rows × 5 columns
  • On-time delivery
  • Product/service quality
  • Communication responsiveness
  • Pricing and value
  • Problem resolution
  • +1 more
Columns: Poor · Below average · Average · Good · Excellent
Q04
Opinion ScaleRequired

Overall, how satisfied are you with this supplier?

Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q05
Opinion ScaleRequired

How likely are you to recommend this supplier to another team or business unit in your organization?

Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q06
Multiple ChoiceRequired

In the last 6 months, how often did this supplier deliver on the agreed date?

  • Almost always on time
  • Occasionally late
  • Frequently late
  • Consistently late
Q07
Best–Worst Trade-off (MaxDiff)

When you think about what matters most in a supplier relationship, which of these do you value most and least?

  • Competitive pricing
  • Product/service quality
  • Delivery reliability
  • Clear communication
  • Responsive technical support
  • Contract/order flexibility
  • Willingness to innovate with us
  • Sustainability practices
Pick best & worst per setBest:Matters mostWorst:Matters least
Q08
Rating ScaleRequired

How easy is it to get an issue or complaint resolved with this supplier?

Range: 1 – 5
Min:Very difficultMax:Very easy
Q09
Long Text

What is the single biggest pain point in working with this supplier right now?

Q10
AI Interview

Identify the respondent's single lowest-rated area from the performance ratings or their stated pain point, and reconstruct one specific recent incident behind it: what happened, how it was handled, and what impact it had on their work. If they described a late delivery or unresolved issue, probe whether it was a one-off or a pattern, and what the supplier would need to do differently to prevent a recurrence.

Q11
Multiple ChoiceRequired

How likely are you to continue or renew the contract with this supplier when it comes up for review?

  • Definitely will renew
  • Probably will renew
  • Undecided
  • Probably will switch
  • Definitely will switch
Q12
Multiple Choice

Which best describes your role in managing this supplier relationship?

  • Procurement/purchasing
  • Operations
  • Finance
  • Technical/engineering
  • Executive/management
Q13
Multiple Choice

What is the approximate annual spend your organization has with this supplier?

  • Under $50,000
  • $50,000 to $250,000
  • $250,000 to $1 million
  • Over $1 million
  • Prefer not to say
Q14
Message

That's everything — thank you for the detailed feedback. Your responses feed directly into this supplier's performance scorecard and upcoming contract review.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Includes a matrix rating of delivery, quality, and responsiveness plus overall satisfaction and renewal-likelihood scales, giving a full quantitative scorecard in one flow
  • Pairs a max-diff question on what matters most in supplier relationships with an open-ended pain-point question, capturing priorities alongside raw complaints
  • An AI follow-up interview automatically targets whichever area the respondent rated lowest, asking about the specific incident behind the score instead of leaving it as an unexplained number
  • Segments responses by role and annual spend, so procurement teams can slice results by relationship owner and account size, then hands off into an auto-generated report

QuestionPro

Supplier Service Evaluation Survey Questions + Sample Questionnaire Template

This is a directly comparable static supplier service evaluation template covering similar rating dimensions like delivery and quality. It reads as a sample questionnaire page with reference questions rather than a fully interactive fielding tool shown in-page. Good for teams that just need a standard question list to copy into their own survey.

What it does well

  • Directly on-topic for supplier service evaluation
  • Provides a ready sample question set covering common performance dimensions
  • Backed by an established survey platform with broad distribution features

Where it falls short

  • No adaptive follow-up questioning to explore the reasoning behind a low rating
  • No mention of voice-based interviewing or guided screen-share tasks
  • No visible per-response quality scoring or transparent AI prompt methodology

Jotform

Janitorial Services Performance Evaluation Form Template

This is a fielding-ready form, but it's built specifically for evaluating janitorial service providers rather than suppliers generally, so it's a narrower niche than a general procurement/vendor review template. It likely covers cleanliness and service-quality style ratings rather than delivery/contract-spend style supplier metrics. Useful mainly if your target category is literally janitorial services.

What it does well

  • Purpose-built and ready to deploy for a specific service category
  • Simple form-builder format that's easy to customize
  • Backed by Jotform's broader form and workflow ecosystem

Where it falls short

  • Static question set with no adaptive AI follow-up on flagged low scores
  • Narrow focus on janitorial services rather than general supplier/vendor management
  • No automated incident-level probing or auto-generated vendor performance report

SurveySparrow

Supplier Quality Evaluation Form Template | Questionnaire to Assess Suppliers & Vendors

This is a relevant, ready-to-use supplier/vendor quality evaluation form covering assessment criteria similar to our scorecard approach. It appears focused on quality assessment specifically, which may be narrower than the delivery, responsiveness, and renewal-intent coverage in our template. It's a conversational-style form product, but nothing on the page indicates adaptive follow-up interviewing.

What it does well

  • On-topic for supplier/vendor quality assessment
  • Conversational form format that may improve completion rates
  • Part of a broader survey platform with reporting and distribution tools

Where it falls short

  • No adaptive AI interview to dig into the specific incident behind a low score
  • No voice AI interview or guided screen-share task option
  • No disclosed per-response quality scoring or transparent prompt methodology

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

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