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Hardware Post-Installation Satisfaction Survey

Captures how customers experienced the installation of physical equipment — from scheduling and technician conduct to whether the hardware has performed as promised since setup. An AI follow-up interview digs into the specific moment satisfaction dropped (or held), turning vague complaints into fixable installation-process issues.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

13 questions · ~7 min
Q01
Message

Thanks for taking a few minutes to tell us about your recent hardware installation. Your feedback helps us improve how we schedule, install, and support equipment. About 5 minutes.

Q02
Multiple ChoiceRequired

Which product or system was installed? (Replace with your product list, e.g. 'HVAC unit', 'Security camera system', 'POS terminal') (Template note: customize this list to your actual hardware lineup before launching.)

  • (Replace with Product A)
  • (Replace with Product B)
  • (Replace with Product C)
  • Other
Q03
Multiple ChoiceRequired

Was the installation completed on the date and time originally scheduled?

  • Yes, on the original schedule
  • Yes, but rescheduled once
  • Yes, but rescheduled more than once
  • No, it has not been completed yet
Q04
Rating ScaleRequired

How would you rate the technician(s) who performed the installation, in terms of professionalism and communication?

Range: 1 – 5
Min:Very poorMax:Excellent
Q05
MatrixRequired

Thinking about the installation itself, how much do you agree with each statement?

4 rows × 5 columns
  • The work area was left clean and tidy
  • The technician explained how to use and maintain the equipment
  • The installation took the amount of time I was told to expect
  • I received clear documentation or instructions after the install
Columns: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q06
Opinion ScaleRequired

Since installation, how well has the equipment performed compared to what you expected?

Scale: 1 – 7
Min:Much worse than expectedMax:Much better than expected
Q07
Multiple Choice

In the time since installation, have you experienced any of the following?

  • A malfunction or breakdown
  • A follow-up service visit was needed
  • Difficulty understanding how to operate it
  • Unexpected noise, leaks, or physical issues
  • No issues at all
Q08
AI Interview

Probe the specific moment that most shaped this respondent's satisfaction with the installation — anchor on their performance rating and any issue they flagged. If they reported a malfunction, follow-up visit, or operating difficulty, get concrete details: what happened, when, and how it was (or wasn't) resolved. If they rated everything positively, ask what one thing would have made the installation experience even better.

Q09
Opinion ScaleRequired

How likely are you to recommend this installer or service team to a colleague or friend?

Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q10
Long Text

Is there anything else about the installation or the equipment's performance since then that you'd like us to know?

Q11
Multiple Choice

What best describes the size of your organization or household?

  • Individual / household
  • Small business (1-49 employees)
  • Mid-size business (50-499 employees)
  • Large enterprise (500+ employees)
  • Prefer not to say
Q12
Multiple Choice

Which best describes your role in this purchase or installation decision?

  • Primary decision-maker
  • Influencer / recommender
  • End user only
  • Facilities or operations staff
  • Prefer not to say
Q13
Message

That's everything — thank you! Your answers go directly to our installation and service teams to help us improve scheduling, technician training, and post-install support.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Goes beyond a static satisfaction score with a matrix of installation-experience statements plus a dedicated technician conduct rating, so you see exactly where the process broke down, not just how respondents feel overall.
  • Includes an AI follow-up interview that probes the specific moment that shaped the respondent's satisfaction — turning a vague low rating into a concrete, fixable installation-process issue instead of guesswork.
  • Captures post-installation reality (equipment performance vs. expectations, issues encountered since setup) alongside the installation event itself, so you can separate scheduling/technician problems from hardware performance problems.
  • Segments respondents by organization/household size and purchase role, letting you see if dissatisfaction clusters around certain buyer types — all synthesized into an auto-generated report without manual analysis.

QuestionPro

Hardware Post Installation Satisfaction Survey Template

This is a directly comparable, fielding-ready template covering the same topic — hardware installation satisfaction. It's a static question set built on QuestionPro's established enterprise survey platform, with the usual customization and reporting tools that come with that suite. It does not appear to include any conversational or adaptive follow-up mechanism.

What it does well

  • Purpose-built template for the exact same use case (hardware installation satisfaction)
  • Backed by a mature, enterprise-grade survey platform with broad customization options
  • Likely integrates with QuestionPro's existing reporting and dashboard tooling

Where it falls short

  • Fixed question set with no adaptive AI follow-up to dig into why satisfaction dropped at a specific moment
  • No automated per-response quality scoring evident
  • No published, transparent prompt/methodology for how responses are interpreted

Jotform

Post Installation Customer Feedback Form Template

A relevant, ready-to-use form for post-installation feedback, built on Jotform's drag-and-drop form builder rather than a dedicated survey research tool. It's easy to customize and deploy quickly, but functions as a static feedback form rather than an interview-style research instrument.

What it does well

  • Quick to customize via Jotform's widely-used drag-and-drop form builder
  • Simple, lightweight deployment suited to fast feedback collection
  • Familiar form-building UX for teams already using Jotform

Where it falls short

  • Static form fields with no adaptive AI interview to explore the 'why' behind a rating
  • No mention of voice AI interviews or guided screen-share tasks
  • No automated quality scoring or auto-generated satisfaction report

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

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