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College Experience & Satisfaction Feedback Survey

Measures how satisfied students are with instruction, advising, facilities, and support services this term, and what the college should prioritize improving next. An AI follow-up interview digs into the story behind each student's recommendation score, surfacing specific incidents and unmet needs that closed-ended ratings miss. Built for academic affairs and student experience teams.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

13 questions · ~7 min
Q01
Message

Thanks for taking a few minutes to share your feedback on your college experience this term! Your honest answers help shape real changes. This should take about 5-6 minutes.

Q02
Multiple ChoiceRequired

What is your current class standing?

  • Freshman / first-year
  • Sophomore
  • Junior
  • Senior
  • Graduate or professional student
  • Other
Q03
Opinion ScaleRequired

Overall, how satisfied are you with your college experience this term?

Scale: 1 – 7
Min:Very dissatisfiedMax:Very satisfied
Q04
MatrixRequired

Please rate each of the following aspects of your college experience.

7 rows × 5 columns
  • Quality of course content
  • Availability of instructors outside class
  • Academic advising
  • Campus facilities (buildings, labs, study spaces)
  • Financial aid support
  • +2 more
Columns: Poor · Fair · Good · Very Good · Excellent
Q05
Multiple ChoiceRequired

In the last 30 days, how often have you used academic support resources like tutoring, the writing center, or professor office hours?

  • Never
  • Once
  • A few times
  • Weekly or more
Q06
Best–Worst Trade-off (MaxDiff)Required

Which of the following should the college prioritize improving? Choose the most and least important each round.

  • Smaller class sizes
  • More availability of office hours
  • Expanded mental health counseling
  • Extended library hours
  • More career services support
  • Clearer financial aid guidance
  • Improved campus wifi and technology
  • More diverse course offerings
Pick best & worst per setBest:Most important to improveWorst:Least important to improve
Q07
Rating ScaleRequired

How would you rate the quality of instruction from your professors this term?

Range: 1 – 5
Min:PoorMax:Excellent
Q08
Opinion ScaleRequired

How likely are you to recommend this college to a prospective student?

Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q09
AI Interview

Probe the reasoning behind the respondent's recommendation score, anchoring on whichever aspect they rated lowest in the earlier ratings battery. Ask for a specific, recent example that shaped how they feel, and what would have changed the outcome. If the respondent gave a high recommendation score but a low rating on any single aspect, explore why that gap didn't affect their overall view. If they used academic support resources rarely or never, gently ask what would make them more likely to use them.

Q10
Long Text

Is there anything else you'd like the college to know about your experience this term?

Q11
Multiple Choice

What is your age range?

  • 18-20
  • 21-23
  • 24-29
  • 30 and older
  • Prefer not to say
Q12
Multiple Choice

What is your gender identity?

  • Woman
  • Man
  • Non-binary
  • Prefer not to say
Q13
Message

Thank you for sharing your feedback! Your responses will be compiled into a report for academic affairs and student services teams to guide real improvements on campus.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Goes beyond a single course to cover the full college experience this term — instruction, advising, facilities, and support services — via a rated matrix plus individual instruction and satisfaction ratings.
  • Uses a max-diff prioritization question so academic affairs teams get a forced-tradeoff ranking of what to fix next, not just averaged satisfaction scores.
  • Pairs a recommendation likelihood score with an AI follow-up interview that probes the specific reasoning, incidents, and unmet needs behind that score — something closed-ended ratings alone can't surface.
  • Closes with an open long-text question and demographic breakdowns (class standing, age, gender) so reports can be segmented, and responses auto-compile into a report for the team.

Jotform

College Course Feedback Form Template

This is a fielding-ready, drag-and-drop form focused specifically on a single course/instructor rather than the whole-college experience (advising, facilities, support services) our template covers. It's built on Jotform's general form builder, so it's easy to customize but not purpose-built for student-experience research.

What it does well

  • Ready-to-use, easily customizable form builder with broad template library
  • Simple for instructors or departments to deploy quickly per course
  • Familiar Jotform ecosystem for collecting and exporting responses

Where it falls short

  • Static question set with no adaptive follow-up — can't probe why a student rated something low
  • No voice AI interview or guided screen-share task option
  • Scoped to course-level feedback rather than institution-wide satisfaction and prioritization

QuestionPro

College Feedback Survey Questions For Students + Sample Questionnaire Template

This page reads as a question-bank/guide with sample questions and a template rather than a single polished, ready-to-field survey — useful as a reference but requiring more assembly. QuestionPro's broader survey platform offers solid analytics tooling for structured data.

What it does well

  • Large sample question bank covering multiple aspects of the college experience
  • Backed by an established enterprise survey platform with reporting and analytics features
  • Guidance-style content can help teams write their own questions

Where it falls short

  • Presented as a guide/sample list rather than a single fielding-ready survey instrument
  • No adaptive AI interview to dig into the story behind a low satisfaction or recommendation score
  • No published prompt-level transparency or automated per-response quality scoring

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

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