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Vendor Contact & Responsiveness Experience Survey

Captures how easy and effective it is for internal teams to reach and work with a vendor's point of contact — responsiveness, accuracy of contact info, and follow-through. An AI follow-up digs into the most recent real interaction to surface what actually happened when things went well or went wrong, beyond the rating.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

13 questions · ~7 min
Q01
Message

Thanks for taking a few minutes on this — we're checking how well our vendor contact process is working so we can fix what's broken. About 4-5 minutes, and specifics help more than general impressions.

Q02
Short TextRequired

Which vendor is this feedback about? (Replace with Vendor Name). (Template note: prefill this field per-vendor or per-contract before sending.)

Q03
Multiple ChoiceRequired

In the last 90 days, how often have you contacted this vendor (email, call, ticket, or meeting)?

  • Not at all
  • Once or twice
  • Several times
  • Weekly or more
Q04
Opinion ScaleRequired

How easy is it to reach the right person at this vendor when you need something?

Scale: 1 – 7
Min:Very difficultMax:Very easy
Q05
MatrixRequired

Thinking about your recent interactions with this vendor's contact(s), how much do you agree with each statement?

4 rows × 5 columns
  • They respond within a reasonable timeframe
  • The contact information on file for them is accurate and current
  • They are professional and easy to work with
  • They follow through on commitments they make
Columns: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q06
Multiple ChoiceRequired

Is the vendor's listed contact (name, email, phone, or escalation path) currently accurate in our records?

  • Yes, fully accurate
  • Mostly, minor issues
  • No, significantly out of date
  • I don't know
Q07
Rating ScaleRequired

Overall, how satisfied are you with your primary point of contact at this vendor?

Range: 1 – 5
Min:Very dissatisfiedMax:Very satisfied
Q08
AI Interview

Reconstruct the respondent's most recent real interaction with this vendor's contact: what they needed, who they reached out to, how long it took to get a useful response, and whether the issue was actually resolved. If they rated ease of reach or satisfaction low, probe concretely what broke down (wrong contact, no response, escalation needed) and what a better process would have looked like. If contact info was flagged as inaccurate, ask what specifically is wrong and how they found out.

Q09
Multiple Choice

What's your preferred way to reach this vendor's contact?

  • Email
  • Phone call
  • Shared ticketing/support system
  • Scheduled meetings
  • Instant messaging/chat
Q10
Long Text

What's one change that would make working with this vendor's contact easier or faster?

Q11
Multiple Choice

Which best describes your role in working with this vendor?

  • Procurement/Sourcing
  • Operations
  • Finance/AP
  • IT
  • Legal/Compliance
  • Other
  • Prefer not to say
Q12
Multiple Choice

How long have you personally worked with this vendor?

  • Less than 3 months
  • 3-12 months
  • 1-3 years
  • More than 3 years
  • Prefer not to say
Q13
Message

That's everything — thank you! Your answers feed directly into our vendor scorecards and help us clean up contact records and flag vendors who need a check-in.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Goes beyond a static contact-info form by asking how easy it actually is to reach the right person, how often contact happens, and whether the listed contact/escalation path is still accurate.
  • Includes an AI follow-up interview that reconstructs the respondent's most recent real interaction with the vendor's contact, surfacing what actually happened rather than relying on a single satisfaction score.
  • Combines a matrix on interaction quality, an overall satisfaction rating, and an open-ended question on what would make working with the contact easier, then routes respondent role and tenure to contextualize the feedback.
  • Automatically compiles responses into a vendor scorecard-ready report, with transparent prompts for how the AI follow-up was conducted.

Jotform

Simple Vendor Contact Form Template

This is a fielding-ready static form for capturing a vendor's contact details (name, email, phone) rather than a survey measuring responsiveness or contact experience. It's built on Jotform's drag-and-drop form builder with customizable fields and integrations. It's better suited to maintaining a vendor directory than to evaluating how well internal teams can actually work with a vendor's point of contact.

What it does well

  • Easy drag-and-drop customization of form fields
  • Free tier available with broad integration options
  • Mobile-friendly, quick to deploy for simple data capture

Where it falls short

  • Static field collection only — no adaptive follow-up to probe what happened in a specific interaction
  • No automated quality scoring of responses
  • No mechanism to reconstruct or verify a recent real interaction beyond what's typed in

SurveyMonkey

Vendor Contact Form Template

A fielding-ready template on an established survey platform, positioned for collecting vendor contact information rather than probing the quality of ongoing vendor interactions. It benefits from SurveyMonkey's easy distribution and reporting tools, but the underlying question set is a standard static form rather than an experience-diagnostic survey. There's no indication it distinguishes between contact-info accuracy and relationship/responsiveness quality the way a dedicated experience survey would.

What it does well

  • Established platform with simple survey distribution and basic reporting
  • Quick to deploy using pre-built question templates
  • Familiar interface for teams already using SurveyMonkey

Where it falls short

  • No adaptive AI probing into a specific recent interaction — fixed question set only
  • No automated per-response quality scoring
  • No published methodology or transparent prompt logic for how deeper insights are derived

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

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