Measures air traveler comfort, trust, and privacy expectations around facial recognition and fingerprint verification at airports. Designed for airlines, airports, and travel-tech firms researching passenger acceptance of biometric boarding systems.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
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Detailed Reports
Comprehensive insights and recommendations
Template Overview
29
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to this survey about biometric verification in air travel.
This study explores passenger perspectives on technologies like facial recognition and fingerprint scanning used during airport processes. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions.
All responses are anonymous and will be reported only in aggregate. Results will be used to inform improvements in traveler experience, transparency, and data-protection practices.
Estimated time: 7–10 minutes.
By continuing, you confirm that you are at least 18 years old and consent to participate.
Q2
Multiple Choice
Have you taken at least one commercial flight in the past 12 months?
Yes
No
Q3
Dropdown
Approximately how many one-way flights did you take in the past 12 months?
1–2
3–5
6–10
11–20
More than 20
Q4
Multiple Choice
On those trips, did you use any biometric verification — such as a face scan at boarding or an automated passport eGate?
Yes
No
Not sure
Q5
Opinion Scale
How comfortable would you be using facial recognition to board a flight?
Range: 1 – 7
Min: Very uncomfortableMid: NeutralMax: Very comfortable
Q6
Multiple Choice
Which safeguards, if any, would increase your willingness to use biometric checks at airports? Please select all that apply.
Clear opt-out available at every step
No storage of biometric templates
Deletion immediately after verification
Deletion within 24 hours
Independent security/privacy audits
Visible signage explaining the process
Staff assistance always available
Per-flight control (opt in/out each time)
Regulatory oversight and standards
Other (please specify)
None of the above
Q7
Multiple Choice
Which of the following, if any, are reasons you might hesitate to use biometric verification at airports? Please select all that apply.
Privacy concerns / potential misuse of data
Accuracy errors / false matches
Bias or fairness concerns
Data retention policies are unclear
Risk of identity theft
Prefer human interaction
Hygiene / contact concerns
Seems to take longer or is complex
Not well explained at airports
General distrust of facial recognition technology
Other (please specify)
None of the above
Q8
Multiple Choice
Where did you use biometric verification in the past 12 months? Please select all that apply.
Boarding gate face scan
Automated immigration eGate
Security checkpoint ID verification
Self-service bag drop
Lounge or facility access
Other (please specify)
Q9
Opinion Scale
Overall, how much do you trust the biometric identity checks you used during air travel?
Range: 1 – 7
Min: Do not trust at allMid: NeutralMax: Trust completely
Q10
Opinion Scale
Compared with manual ID checks, how would you rate the speed of the biometric process you experienced?
Range: 1 – 7
Min: Much slowerMid: NeutralMax: Much faster
Q11
Multiple Choice
Which of the following concerns, if any, did you have when using biometric verification? Please select all that apply.
Unclear what data is stored
Difficulty opting out
Potential misuse by third parties
False match / denied boarding
Bias across different traveler groups
System outage or poor fallback process
Lack of transparency about technology vendors
Other (please specify)
None of the above
Q12
Multiple Choice
Were you clearly offered a non-biometric option (e.g., manual ID check) at the point of use?
Yes
No
Not sure
Q13
Long Text
Briefly describe anything that worked well or poorly with the biometric process you experienced.
Max chars
Q14
Opinion Scale
How much do you trust airlines to handle your biometric data responsibly?
Range: 1 – 7
Min: Do not trust at allMid: NeutralMax: Trust completely
Q15
Opinion Scale
How much do you trust airport authorities to handle your biometric data responsibly?
Range: 1 – 7
Min: Do not trust at allMid: NeutralMax: Trust completely
Q16
Opinion Scale
How much do you trust government agencies (e.g., border control, TSA) to handle your biometric data responsibly?
Range: 1 – 7
Min: Do not trust at allMid: NeutralMax: Trust completely
Q17
Opinion Scale
How much do you trust technology vendors (the companies that build biometric systems) to handle your biometric data responsibly?
Range: 1 – 7
Min: Do not trust at allMid: NeutralMax: Trust completely
Q18
Ranking
Please rank the following potential benefits of biometric verification in air travel in order of importance to you.
Drag to order (top = most important)
Faster boarding
Shorter security/immigration lines
Fewer document checks
Enhanced security
Less physical contact
Q19
Dropdown
In your view, what should happen to biometric data collected during your trip?
Do not collect or store at all
Delete immediately after verification
Delete within 24 hours
Store only with explicit opt-in for frequent travelers
Store for future trips with opt-in control
Not sure
Q20
Multiple Choice
To what extent, if at all, should biometric data be used for personalization or marketing purposes?
Never
Only with explicit opt-in
Only in anonymized/aggregated form
Acceptable for standard personalization
Not sure
Q21
Opinion Scale
How clear are airport instructions and signage about biometric verification options at the airports you have used?
Range: 1 – 5
Min: Very unclearMid: NeutralMax: Very clear
Q22
Long Text
Based on your responses in this survey, please share any additional thoughts or feelings about biometric verification in air travel.
Max chars
Q23
AI Interview
We'd like to understand your perspective on biometric verification in air travel in more depth. An AI moderator will ask you a couple of brief follow-up questions based on your earlier responses.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q24
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q25
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer not to say
Q26
Dropdown
Where do you currently live?
North America
Europe
Asia
South America
Africa
Oceania
Middle East
Prefer not to say
Q27
Dropdown
What is the highest level of education you have completed?
High school or less
Some college / technical
Bachelor's degree
Postgraduate degree
Prefer not to say
Q28
Dropdown
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Unemployed
Homemaker / Caregiver
Retired
Prefer not to say
Q29
Chat Message
Thank you for completing this survey. Your responses will help improve traveler choice, transparency, and data protections around biometric verification in air travel.
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