Airline Biometric Boarding & ID Verification Survey Template
Measure passenger comfort, trust, and privacy around facial recognition and fingerprint boarding in air travel. Customize and launch in minutes.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
27
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Multiple Choice
Have you taken at least one commercial flight in the past 12 months?
Yes
No
Q2
Numeric
Approximately how many one-way flights did you take in the past 12 months?
Accepts a numeric value
Whole numbers only
Q3
Multiple Choice
On those trips, did you use any biometric verification (e.g., face scan at boarding, automated eGate)?
Yes
No
Not sure
Q4
Multiple Choice
Attention check: To show you're paying attention, please select "I am paying attention."
I am paying attention
I am not paying attention
Prefer not to say
Q5
Opinion Scale
How comfortable would you be using face recognition to board a flight in the next year?
Range: 1 – 10
Min: Very uncomfortableMid: NeutralMax: Very comfortable
Q6
Multiple Choice
Which safeguards would increase your willingness to use biometric checks? Select all that apply.
Clear opt-out available at every step
No storage of biometric templates
Deletion immediately after verification
Deletion within 24 hours
Independent security/privacy audits
Visible signage explaining the process
Staff assistance always available
Per-flight control (opt in/out each time)
Regulatory oversight and standards
Q7
Multiple Choice
If you are hesitant to use biometrics, what are your main reasons? Select all that apply.
Privacy concerns/misuse of data
Accuracy errors/false matches
Bias or fairness concerns
Data retention is unclear
Risk of identity theft
Prefer human interaction
Hygiene/contact concerns
Takes longer or seems complex
Not well explained at airports
General distrust of face recognition
Q8
Multiple Choice
Where did you use biometric verification in the past 12 months? Select all that apply.
Boarding gate face scan
Automated immigration eGate
Security checkpoint ID verification
Self-service bag drop
Lounge or facility access
Hotel check-in
Q9
Rating
Overall, how much do you trust the biometric identity checks you used?
Scale: 11 (star)
Min: Do not trust at allMax: Completely trust
Q10
Opinion Scale
Compared with manual ID checks, biometrics were…
Range: 1 – 10
Min: Much slowerMid: About the sameMax: Much faster
Q11
Multiple Choice
Which concerns did you have when using biometrics? Select all that apply.
Unclear what data is stored
Difficulty opting out
Potential misuse by third parties
False match/denied boarding
Bias across different traveler groups
System outage or fallback
Lack of transparency about vendors
Q12
Multiple Choice
Were you clearly offered a non-biometric option (e.g., manual ID check) at the point of use?
Yes
No
Not sure
Q13
Long Text
Briefly describe anything that worked well or poorly with the biometric process.
Max 600 chars
Q14
Matrix
How much do you trust each organization to handle biometric data responsibly?
Rows
Strongly distrust
Somewhat distrust
Neither
Somewhat trust
Strongly trust
Airlines
•
•
•
•
•
Airport operators
•
•
•
•
•
Government border agencies
•
•
•
•
•
Security agencies (e.g., TSA)
•
•
•
•
•
Technology vendors
•
•
•
•
•
Q15
Ranking
Rank your top 3 benefits of biometrics in air travel (drag to rank).
Drag to order (top = most important)
Faster boarding
Shorter security/immigration lines
Fewer document checks
Enhanced security
Less physical contact
Smoother connections
Reduced fraud
Q16
Dropdown
What should happen to biometric data used for your trip?
Do not collect or store at all
Delete immediately after verification
Delete within 24 hours
Store only with explicit opt-in for frequent travelers
Store for future trips with opt-in control
Not sure
Q17
Multiple Choice
Should biometric data be used for personalization or marketing?
Never
Only with explicit opt-in
Only in anonymized/aggregated form
Okay for standard personalization
Not sure
Q18
Multiple Choice
How clear are airport instructions and signage about biometric options where you travel?
Very unclear
Somewhat unclear
Neither clear nor unclear
Somewhat clear
Very clear
Haven't noticed / Not applicable
Q19
Long Text
Anything else you want decision-makers to know about biometrics in travel?
Max 600 chars
Q20
Dropdown
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q21
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer not to say
Q22
Dropdown
Where do you currently live?
North America
Europe
Asia
South America
Africa
Oceania
Middle East
Prefer not to say
Q23
Dropdown
What is the highest level of education you have completed?
High school or less
Some college/technical
Bachelor’s degree
Postgraduate degree
Prefer not to say
Q24
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Unemployed
Homemaker/Caregiver
Retired
Prefer not to say
Q25
Long Text
Any final comments or suggestions about biometric ID and boarding?
Max 600 chars
Q26
AI Interview
AI Interview: 2 Follow-up Questions on your responses about biometrics in travel
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q27
Chat Message
Thank you for participating—your input helps improve traveler choice, clarity, and data protections.
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