QuestionPunkQuestionPunk
Start free
All templates

Tenant Satisfaction & Renewal Intent Survey

Measures how residents experience day-to-day property management — maintenance responsiveness, communication, common-area upkeep, and value for rent — plus renewal likelihood. An AI follow-up interview digs into the real story behind their most recent maintenance request or renewal decision, surfacing specifics that closed-ended ratings miss.

Use this templateBrowse more templates

Sample questions

A preview of what’s in the template. Every question is editable before you launch.

12 questions · ~7 min
Q01
Message

Hi! We'd like to hear how your experience has been living here so we can keep improving. This should take about 5 minutes, and your answers are shared with the property team to make real changes.

Q02
Multiple ChoiceRequired

How long have you lived at this property?

  • Less than 6 months
  • 6 months to 1 year
  • 1-2 years
  • 2-5 years
  • More than 5 years
Q03
Opinion ScaleRequired

Overall, how satisfied are you with the property management here?

Scale: 0 – 10
Min:Not satisfied at allMax:Extremely satisfied
Q04
Matrix

How would you rate each of the following?

5 rows × 5 columns
  • Speed of maintenance responses
  • Communication from the management team
  • Cleanliness of common areas and grounds
  • Ease of paying rent or using the online portal
  • Value for the rent you pay
Columns: Poor · Fair · Good · Very good · Excellent
Q05
Multiple ChoiceRequired

In the last 90 days, did you submit a maintenance request?

  • Yes, and it was resolved
  • Yes, and it's still pending
  • Yes, but I gave up on it
  • No, I haven't needed to
Q06
Rating Scale

If you submitted a maintenance request, how would you rate the speed of resolution?

Range: 1 – 5
Min:Very slowMax:Very fast
Q07
Multiple ChoiceRequired

How likely are you to renew your lease when it's up for renewal?

  • Definitely will not renew
  • Probably will not renew
  • Not sure yet
  • Probably will renew
  • Definitely will renew
Q08
AI Interview

Reconstruct the specific story behind this resident's renewal answer and, if they had one, their most recent maintenance request: what happened, how long it took, how it was communicated, and how that shaped their feeling about staying. If they said they'd 'probably not' or are 'not sure' about renewing, probe exactly what would need to change for them to renew. If they gave up on a maintenance request, find out why and what they did instead.

Q09
Multiple Choice

What's your preferred way to communicate with the property management team?

  • Online portal or app
  • Email
  • Phone call
  • Text message
  • In person at the office
Q10
Long Text

Is there anything specific the property management team could do to improve your experience?

Q11
Multiple Choice

Which age range do you fall into? (Optional — helps us understand different residents' needs.)

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q12
Message

Thank you for sharing your experience! Your feedback goes directly to the property management team and helps shape upcoming improvements to maintenance and communication.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Goes beyond rating scales by including an AI follow-up interview that reconstructs the actual story behind a resident's renewal decision or most recent maintenance request, surfacing specifics closed-ended questions miss
  • Pairs a satisfaction opinion scale and a detailed matrix rating (maintenance, communication, common areas, value) with a direct renewal-likelihood question, so you get both the score and the 'why'
  • Includes a maintenance-request filter question and speed-of-resolution rating so follow-up probing is targeted only at residents who actually had a service interaction
  • Closes with an open-ended improvement question and optional demographic (age range) question, giving property teams both qualitative suggestions and segment-level context, with results compiled into an auto-generated report

Jotform

Create Free Property Management Forms - Property Management Form Templates

This is a broad category page of property management form templates (maintenance requests, applications, inspections, etc.) rather than a single ready-to-field tenant satisfaction survey. It's useful as a form-builder starting point but requires assembly and customization to match a dedicated satisfaction/renewal instrument. Good for teams that want drag-and-drop form building across many property workflows, not just resident feedback.

What it does well

  • Wide library of property-management-specific form templates in one place
  • Familiar drag-and-drop form builder for quick customization
  • Likely supports common integrations (payment, e-signature) typical of Jotform's ecosystem

Where it falls short

  • Not a purpose-built tenant satisfaction/renewal-intent survey — requires piecing together generic forms
  • Static form fields only; no adaptive follow-up interview to dig into a resident's specific story
  • No automated quality scoring or AI-generated analysis of open-ended feedback

SurveySparrow

Tenant Satisfaction Survey Template

A dedicated, fielding-ready tenant satisfaction template that likely covers standard areas like maintenance, communication, and overall satisfaction in a conversational format. It's a solid off-the-shelf option for teams wanting quick deployment without building from scratch, but it appears to rely on fixed question sets rather than dynamic probing.

What it does well

  • Purpose-built tenant satisfaction template, ready to send with minimal setup
  • Conversational, chat-style survey format that can improve completion rates
  • Likely includes standard analytics/reporting dashboards

Where it falls short

  • No adaptive AI follow-up interview to explore the specifics behind a low score or renewal decision
  • No voice AI interview or guided screen-share task option
  • No disclosed per-response quality scoring or transparent prompt methodology

Typeform

Tenant Satisfaction Survey Template

A polished, fielding-ready tenant satisfaction template with Typeform's signature one-question-at-a-time design, likely touching on similar themes (maintenance, communication, value). It's easy to launch and visually appealing, but like most form tools it is limited to predefined questions with no dynamic conversational depth.

What it does well

  • Clean, one-question-at-a-time UX known to boost completion rates
  • Ready-to-use tenant satisfaction template, no build-from-scratch needed
  • Easy embedding/sharing typical of Typeform's platform

Where it falls short

  • Fixed question flow with no adaptive AI follow-up interview to surface the real story behind a rating
  • No voice AI interview or guided task/screen-share option
  • No published per-response quality scoring or transparent AI prompt methodology

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

Use this templateStart free