Data Retention Policy Comprehension & Usability Survey

Welcome, and thank you for participating in this survey about our data retention policy and related controls. This survey takes approximately 3 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions and experiences. All responses are confidential, will be anonymized, and reported only in aggregate to help us improve our privacy communications and tools.

In the past 6 months, have you looked at our data retention policy?

• Yes, read it fully
• Yes, skimmed it
• Aware of it but have not looked
• Not aware of it

Overall, how clear is our data retention policy to you?

In the past 6 months, which of the following retention-related controls have you seen or used? Select all that apply.

• Set a retention period
• Request deletion of specific data
• Delete my account
• Download or export my data
• Pause data collection
• Turn off certain tracking
• I did not see any controls

Where would you expect to find clear information about data retention? Select all that apply.

• Privacy policy page
• In-product settings
• Help Center or FAQ
• During sign-up or checkout
• Account or billing emails
• Company blog or announcements
• Contacting support
• Other (please specify)

Overall, how satisfied are you with how we communicate our data retention practices?

Based on your experience, is there anything else we could do to make our data retention policy or controls clearer or easier to use?

What is your age?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Thank you for your time! Your feedback will help us improve how we communicate and manage data retention. All responses will be reviewed in aggregate and kept confidential.

How clear is the policy about how long your data is kept?

How confident are you that you could adjust your data retention settings if you needed to?

Which of the following formats would most help you understand data retention practices? Select up to two.

• 1–2 sentence summary
• Table with examples
• Interactive control guide
• Timeline graphic
• FAQ format
• Short video tutorial

Thank you for your feedback so far. We'd like to ask a couple of follow-up questions to better understand your experience with our data retention policy and controls.

How do you describe your gender?

• Woman
• Man
• Non-binary
• Prefer to self-describe
• Prefer not to say

How clear is the policy about your rights to request data deletion?

In which region do you primarily live?

• United States
• Canada
• United Kingdom
• European Union
• Australia / New Zealand
• Asia
• Latin America
• Africa
• Middle East
• Other
• Prefer not to say

How clear is the policy about what happens to your data after your account is closed?

What is the highest level of education you have completed?

• Less than high school
• High school or equivalent
• Some college or associate degree
• Bachelor's degree
• Master's degree
• Doctorate
• Prefer not to say