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Employee Online Purchasing Experience Survey

Explores how employees shop online for work needs — software, supplies, travel, equipment — and how smooth or frustrating the approval and procurement process feels. Includes an AI follow-up that reconstructs a recent purchase attempt step by step, surfacing friction points and workarounds that closed-ended questions miss. Built for HR and procurement teams evaluating purchasing tools and policy.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

13 questions · ~7 min
Q01
Message

Hi! We're looking into how employees purchase things online for work — supplies, software, travel, equipment, and more. This should take about 5 minutes and your honest experience (good or bad) helps us fix what's broken.

Q02
Multiple ChoiceRequired

In the last 30 days, how many times have you purchased or requested a purchase of something online for work?

  • Never
  • 1-2 times
  • 3-5 times
  • 6-10 times
  • More than 10 times
Q03
Multiple ChoiceRequired

What have you purchased or tried to purchase online for work in the last 3 months? Select all that apply.

  • Office supplies
  • Software or subscriptions
  • Travel or accommodation
  • Equipment or hardware
  • Professional services or freelancers
  • Training or courses
  • Something else
Q04
MatrixRequired

How much do you agree with each statement about your company's online purchasing process?

5 rows × 5 columns
  • It's clear what I'm allowed to purchase without extra approval
  • The approval process moves quickly enough for my needs
  • The tools or portals I use are easy to navigate
  • I know who to ask when something goes wrong with a purchase
  • The list of approved vendors covers what I actually need
Columns: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q05
Opinion ScaleRequired

How easy is it to get a work-related online purchase approved, from request to delivery?

Scale: 1 – 7
Min:Very difficultMax:Very easy
Q06
Multiple Choice

Which tools or platforms do you typically use to make work-related online purchases?

  • Company purchasing portal
  • Amazon Business (or similar marketplace account)
  • Corporate purchasing card directly on vendor sites
  • Expense reimbursement after personal purchase
  • Manager or assistant makes the purchase for me
  • I'm not sure how to purchase things
Q07
Point AllocationRequired

You have 100 points to distribute across what matters most to you when purchasing something online for work. Give more points to what matters more.

  • Price / staying under budget
  • Speed of delivery
  • How easy the request/approval process is
  • Vendor reliability and quality
  • Sustainability or ethical sourcing
  • Freedom to choose my own vendor
Allocate 100 points
Q08
RankingRequired

Rank these pain points from biggest to smallest in your own experience purchasing online for work.

  1. Too many approval steps
  2. Unclear spending policy
  3. Limited vendor choice
  4. Slow reimbursement
  5. Confusing purchasing tools/portal
  6. Long wait for delivery
Drag to rank
Q09
AI Interview

Walk the respondent through the most recent time they tried to purchase something online for work: what they needed, which tool or process they used, whether it went smoothly, and exactly where (if anywhere) it stalled or required a workaround. If they say the process was 'fine,' probe for a specific example rather than accepting a general impression. If they mention a workaround (personal card, asking someone else, skipping approval), ask why that felt necessary.

Q10
Multiple ChoiceRequired

Overall, how satisfied are you with the current process for purchasing things online for work?

  • Very dissatisfied
  • Dissatisfied
  • Neutral
  • Satisfied
  • Very satisfied
Q11
Long Text

If you could change one thing about how employees purchase things online for work, what would it be?

Q12
Multiple Choice

Which department do you work in?

  • Sales
  • Marketing
  • Engineering/IT
  • Operations
  • Finance
  • HR
  • Customer Support
  • Other
  • Prefer not to say
Q13
Message

Thank you for sharing your experience! Your responses will help us simplify tools, policies, and approvals for online purchasing across the company.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Includes an AI follow-up interview that reconstructs a recent purchase attempt step by step, surfacing friction points and workarounds that closed-ended questions can't capture
  • Combines quantitative measures (opinion scale on approval ease, matrix agreement statements, constant-sum tradeoffs, ranked pain points) with open-ended depth in a single flow
  • Captures the full purchasing landscape — frequency, category of purchase, tools used, and department — so HR and procurement can segment findings by team
  • Ends with a long-text prompt on what employees would change, giving procurement teams direct, actionable input alongside the structured data

QuestionPro

Online purchasing survey questions + Sample questionnaire template

This is a general online purchasing questionnaire aimed more at consumer shopping behavior than at internal employee procurement workflows. It reads as a static question bank/sample rather than a template tuned to HR or procurement use cases, and it's unclear how directly it maps to work-purchase approval friction.

What it does well

  • Established survey platform with broad question-library support
  • Sample questionnaire format offers ready-made items researchers can copy or adapt
  • Likely supports standard question types (multiple choice, rating scales) common to purchasing research

Where it falls short

  • No adaptive AI follow-up to reconstruct a specific purchase attempt step by step
  • Framed around general/consumer purchasing rather than employee work-purchase approval processes
  • No transparent prompt methodology or automated per-response quality scoring

Jotform

Item Purchasing Request Form Template

This is a purchasing request form for collecting item/quantity/budget details, not a survey designed to explore employee experience or friction in the process. It's useful for operational intake but not for diagnosing where approval workflows break down or why employees abandon purchases.

What it does well

  • Simple, fast form builder well suited to routing purchase requests
  • Likely supports file uploads and approval-style fields typical of Jotform forms
  • Easy to embed in existing procurement intake workflows

Where it falls short

  • Static form fields only — no adaptive follow-up questioning to surface friction points or workarounds
  • Designed to collect a request, not to measure satisfaction, pain points, or process sentiment
  • No mechanism to reconstruct a past purchase attempt or score response quality

Ready to launch?

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