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Lost and Found Recovery Experience Survey

Measures how well your lost-and-found process works for people who actually lost something on-site — reporting ease, staff helpfulness, and resolution speed — with an AI follow-up that reconstructs exactly what happened during their specific case, especially when the item wasn't recovered.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

13 questions · ~7 min
Q01
Message

Thanks for taking a moment to share your experience! We'd like to hear how the lost-and-found process worked for you, from reporting to resolution. This will take about 7 minutes.

Q02
Multiple ChoiceRequired

What type of item did you lose?

  • Wallet or purse
  • Electronics (phone, headphones, laptop, etc.)
  • Bag or luggage
  • Keys
  • Clothing or accessories
  • Documents or ID
  • Other
Q03
Multiple ChoiceRequired

How did you first report your item as lost?

  • In person at a desk or counter
  • Phone call
  • Online form
  • Mobile app
  • Email
  • I didn't formally report it
Q04
Multiple ChoiceRequired

Was your item ultimately recovered?

  • Yes, fully recovered
  • Yes, but something was missing or damaged
  • No, not recovered
  • Still waiting to hear back
Q05
Opinion ScaleRequired

How easy or difficult was it to report your lost item?

Scale: 1 – 5
Min:Very difficultMax:Very easy
Q06
Rating Scale

How would you rate the staff who helped with your case?

Range: 1 – 5
Min:PoorMax:Excellent
Q07
Multiple ChoiceRequired

How long did it take from when you reported the item to when you got a resolution (found, confirmed unavailable, or closed)?

  • Same day
  • 2-3 days
  • 4-7 days
  • More than a week
  • Still waiting
Q08
MatrixRequired

How much do you agree with the following statements about the process?

3 rows × 5 columns
  • The reporting process was clearly explained to me
  • I received timely updates about my item's status
  • The final outcome matched what I expected
Columns: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q09
AI Interview

Reconstruct exactly what happened in this respondent's specific case, from the moment they realized the item was lost to the final outcome: who they contacted, what they were told, and whether promised updates actually arrived. If the item was not recovered or only partially recovered, probe precisely where the process broke down (no record taken, item never logged, unclear ownership verification, etc.) and what would have made the outcome acceptable to them even without the item back.

Q10
Opinion Scale

How likely are you to recommend this location to a friend based on how this situation was handled?

Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q11
Multiple Choice

How often do you typically visit or use this location/service?

  • Daily
  • Weekly
  • Monthly
  • Rarely
  • This was my first time
Q12
Multiple Choice

What is your age range?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q13
Message

Thank you for sharing your experience! Your feedback goes directly into a report we use to fix breakdowns in our lost-and-found process and speed up recovery for future visitors.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Goes beyond a static intake form with a dedicated opinion-scale question on reporting ease, a staff rating question, and a multiple-choice resolution-time question to quantify the core process metrics
  • Includes an AI follow-up interview that reconstructs exactly what happened in each respondent's specific case, particularly valuable when the item wasn't recovered and a generic form would miss the story
  • Uses a matrix question to capture agreement across multiple process statements plus a recommend-likelihood scale, giving both structured and comparative data in one flow
  • Delivered on a platform with automated per-response quality scoring, transparent prompts, and auto-generated reports, backed by a free tier and a $50/mo Business plan

Jotform

Lost and Found Form Template

This is a static intake form template built for logging lost items, not a fielding-ready experience survey with follow-up questions on satisfaction or resolution. It's useful for capturing item details but doesn't probe how the process felt to the person who lost something. Best suited to operational logging rather than experience measurement.

What it does well

  • Easy drag-and-drop customization typical of Jotform's builder
  • Large template library with integrations for storing submissions
  • Simple to deploy quickly for basic item-report capture

Where it falls short

  • No adaptive follow-up questioning to explore what happened in an unresolved case
  • No structured scoring of staff helpfulness or resolution speed built into the template
  • No transparent methodology or automated quality scoring of responses

SurveySparrow

Lost and Found Form Template | For Workplace

This template is framed for internal workplace use (employee lost-and-found reporting), which is a somewhat different audience than public visitors or customers who lost items on-site. It offers SurveySparrow's conversational form style but appears to be a fixed-question template rather than one that adapts to each respondent's case. It may need heavy rework to fit a customer-facing recovery-experience use case.

What it does well

  • Conversational, chat-like question flow common to SurveySparrow forms
  • Positioned for workplace/employee reporting scenarios
  • Likely simple to launch as a lightweight internal form

Where it falls short

  • Employee-focused framing rather than general visitor/customer experience
  • No adaptive AI interview to dig into unresolved or complex cases
  • No indication of automated quality scoring or per-response reporting

Typeform

Lost And Found Form Template

Typeform's template offers a clean, one-question-at-a-time interface well suited to basic lost-item intake, but it's a static form with predefined logic branching rather than a dynamic experience survey. It doesn't appear designed to measure satisfaction dimensions like staff helpfulness or resolution speed in depth. It's a good-looking form, not a fielding-ready recovery-experience research instrument.

What it does well

  • Polished, respondent-friendly one-question-at-a-time design
  • Basic conditional logic for branching based on answers
  • Fast to set up for simple lost-item reporting

Where it falls short

  • No AI-driven follow-up to reconstruct what actually happened in a specific case
  • No built-in matrix or multi-dimensional satisfaction scoring around staff, ease, and speed
  • No transparent prompts or automated per-response quality scoring

Ready to launch?

Open this template in the editor. Every part is yours to change before the first respondent sees it.

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