Collect drivers' feedback on parking app UX and trust in local enforcement. 8-10 minutes. Ready-to-use template to measure satisfaction and compliance.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Multiple Choice
How often do you drive a car in a typical month?
Daily
A few times per week
About once a week
A few times per month
About once a month or less
I currently do not drive
Q2
Multiple Choice
When you pay for on-street or lot parking, what do you use most often?
A dedicated parking app (e.g., ParkMobile, PayByPhone)
Pay at a city meter/kiosk
Scan a QR code to pay in browser (no app)
A garage/lot operator’s app
I rarely or never pay for parking
Q3
Dropdown
When did you last use any parking app to start or pay for parking?
Within the last 7 days
8–30 days ago
1–3 months ago
4–6 months ago
More than 6 months ago
I haven’t used a parking app
Q4
Matrix
Thinking about any parking app you’ve used in the last 6 months, how easy or difficult were these tasks?
Rows
Very difficult
Somewhat difficult
Neither easy nor difficult
Somewhat easy
Very easy
Finding the correct zone/location
•
•
•
•
•
Starting a parking session
•
•
•
•
•
Extending time
•
•
•
•
•
Ending a session or stopping charges
•
•
•
•
•
Seeing rates and restrictions
•
•
•
•
•
Getting a receipt
•
•
•
•
•
Q5
Opinion Scale
Overall, how easy was it to complete your most recent parking app session?
Range: 1 – 10
Min: Very difficultMid: NeutralMax: Very easy
Q6
Multiple Choice
In the past 3 months, which issues, if any, did you experience when using a parking app? (Select all that apply)
Couldn’t find the correct zone or code
GPS/locating me was inaccurate
Unclear time limits or rules
Payment was declined or failed
Timer or notifications were confusing or missing
App crashed or froze
Price shown didn’t match signage
Received a citation despite paying
None of the above
Q7
Numeric
About how many minutes did it take to start your most recent parking session in the app?
Accepts a numeric value
Whole numbers only
Q8
Matrix
Please indicate how much you agree or disagree with each statement.
Rows
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
The app protects my payment information
•
•
•
•
•
The app shows accurate rules and hours
•
•
•
•
•
The app reminds me before time expires
•
•
•
•
•
Parking is enforced fairly where I park
•
•
•
•
•
It’s easy to dispute or appeal a citation
•
•
•
•
•
Q9
Multiple Choice
If you received a parking citation in the last 12 months, what was the outcome of the most recent one?
Paid without contest
Paid after contesting (reduced or upheld)
Dismissed after contesting
Still deciding whether to contest
I have not received a citation in the last 12 months
Q10
Multiple Choice
Attention check: To confirm you’re paying attention, please select “Agree.”
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Q11
Ranking
Rank these improvements for parking apps from most to least important.
Drag to order (top = most important)
Clear map of rules and zones
Real-time availability/occupancy hints
Quick extend from lock screen
Auto-stop when you drive away
Unified account across cities/providers
Easier dispute guidance inside the app
Q12
Multiple Choice
What is your age group?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q13
Multiple Choice
Which gender do you identify with?
Woman
Man
Non-binary
Prefer not to say
Q14
Dropdown
Where do you primarily use paid parking?
United States
Canada
United Kingdom
Australia
European Union
Other country
Q15
Multiple Choice
What is the highest level of education you have completed?
Less than high school
High school diploma or equivalent
Some college, no degree
Associate degree
Bachelor’s degree
Graduate or professional degree
Prefer not to say
Q16
Multiple Choice
What is your current employment status?
Employed full time
Employed part time
Self-employed
Student
Homemaker or caregiver
Retired
Unemployed and looking for work
Prefer not to say
Q17
Long Text
Do you have any other comments or suggestions about parking apps or parking enforcement?
Max 600 chars
Q18
AI Interview
AI Interview: 2 Follow-up Questions on your parking app experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q19
Chat Message
Thanks for your time—your responses have been recorded.
Ready to Get Started?
Launch your survey in minutes with this pre-built template