How often do you drive a car in a typical month?
- Daily
- A few times per week
- About once a week
- A few times per month
- About once a month or less
- I currently do not drive
When you pay for on-street or lot parking, what do you use most often?
- A dedicated parking app (e.g., ParkMobile, PayByPhone)
- Pay at a city meter/kiosk
- Scan a QR code to pay in browser (no app)
- A garage/lot operator’s app
- I rarely or never pay for parking
When did you last use any parking app to start or pay for parking?
Thinking about any parking app you’ve used in the last 6 months, how easy or difficult were these tasks?
Overall, how easy was it to complete your most recent parking app session?
In the past 3 months, which issues, if any, did you experience when using a parking app? (Select all that apply)
- Couldn’t find the correct zone or code
- GPS/locating me was inaccurate
- Unclear time limits or rules
- Payment was declined or failed
- Timer or notifications were confusing or missing
- App crashed or froze
- Price shown didn’t match signage
- Received a citation despite paying
- None of the above
About how many minutes did it take to start your most recent parking session in the app?
Please indicate how much you agree or disagree with each statement.
If you received a parking citation in the last 12 months, what was the outcome of the most recent one?
- Paid without contest
- Paid after contesting (reduced or upheld)
- Dismissed after contesting
- Still deciding whether to contest
- I have not received a citation in the last 12 months
Attention check: To confirm you’re paying attention, please select “Agree.”
- Strongly disagree
- Disagree
- Neither agree nor disagree
- Agree
- Strongly agree
Rank these improvements for parking apps from most to least important.
What is your age group?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
Which gender do you identify with?
- Woman
- Man
- Non-binary
- Prefer not to say
Where do you primarily use paid parking?
What is the highest level of education you have completed?
- Less than high school
- High school diploma or equivalent
- Some college, no degree
- Associate degree
- Bachelor’s degree
- Graduate or professional degree
- Prefer not to say
What is your current employment status?
- Employed full time
- Employed part time
- Self-employed
- Student
- Homemaker or caregiver
- Retired
- Unemployed and looking for work
- Prefer not to say
Do you have any other comments or suggestions about parking apps or parking enforcement?
Max 600 chars
AI Interview: 2 Follow-up Questions on your parking app experience
Thanks for your time—your responses have been recorded.