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Social Media Content Moderation Appeals Survey Template

Gather user feedback on social media content moderation appeals. Measure clarity, fairness, transparency, and satisfaction. Ready to use. Takes 6–8 minutes.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Multiple Choice
Which one best describes your experience with content moderation appeals in the past 12 months?
  • Submitted 2+ appeals
  • Submitted 1 appeal
  • Considered appealing but did not submit
  • Received a moderation decision but did not appeal
  • No moderation decisions about my content
  • Not sure / Prefer not to say
Q2
Multiple Choice
If you submitted an appeal in the past 12 months, which steps were unclear or burdensome? Select all that apply.
  • Finding where to submit an appeal
  • Understanding the policy reason for the decision
  • Writing the appeal message
  • Providing or uploading evidence
  • Submitting the appeal form
  • Waiting for review
  • Tracking appeal status
  • Receiving notifications or updates
  • Understanding the final explanation
  • None of the above
  • I did not submit an appeal
Q3
Matrix
How clear were the following parts of the appeal experience (past 12 months)?
RowsVery unclearSomewhat unclearNeither clear nor unclearSomewhat clearVery clearNot applicable
Appeal page or entry point was easy to find••••••
Instructions for submitting an appeal were clear••••••
What evidence to include was clear••••••
Status updates were easy to understand••••••
Final decision explanation was clear••••••
Q4
Multiple Choice
Attention check: To confirm you are paying attention, please select "Agree."
  • Strongly disagree
  • Disagree
  • Neither agree nor disagree
  • Agree
  • Strongly agree
Q5
Multiple Choice
Thinking about your most recent appeal, how fair was the review?
  • Very unfair
  • Somewhat unfair
  • Neither fair nor unfair
  • Somewhat fair
  • Very fair
  • Not applicable — I did not appeal
Q6
Dropdown
About how long did it take to receive your appeal outcome?
  • Under 1 hour
  • 1–24 hours
  • 2–3 days
  • 4–7 days
  • 8–14 days
  • 15–30 days
  • More than 30 days
  • Not applicable — I did not appeal
Q7
Multiple Choice
What was the outcome of your most recent appeal?
  • Original decision was upheld
  • Decision was overturned in my favor
  • Partial change (some elements adjusted)
  • I withdrew or canceled the appeal
  • No outcome yet
  • Not applicable — I did not appeal
Q8
Opinion Scale
Overall, how satisfied are you with how the platform communicates about and handles moderation decisions, including appeals, in the past 12 months?
Range: 1 – 10
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q9
Ranking
Rank the aspects that matter most to you in an appeals process (1 = most important).
Drag to order (top = most important)
  1. Clear reasons for decisions
  2. Fast review time
  3. Ability to add evidence
  4. Human reviewer involvement
  5. Status updates during review
  6. Detailed final explanation
Q10
Matrix
Please indicate how much you agree or disagree with each statement (past 12 months).
RowsStrongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
I understand the platform’s rules and policies.•••••
The appeals process treats users consistently.•••••
Reviewers are unbiased when evaluating appeals.•••••
I trust the platform to correct moderation mistakes.•••••
I would submit an appeal again if needed.•••••
Q11
Dropdown
Which type of platform were you mainly thinking about when answering?
  • General social network
  • Photo-sharing platform
  • Short‑video platform
  • Microblogging platform
  • Discussion forum
  • Streaming or creator platform
  • Messaging app
  • Multiple / varies
  • Prefer not to say
Q12
Multiple Choice
What is your age?
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q13
Multiple Choice
How do you describe your gender?
  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q14
Short Text
If you selected “Prefer to self-describe,” you may share your gender here (optional).
Max 100 chars
Q15
Dropdown
Where do you currently live?
  • Africa
  • Asia
  • Europe
  • North America
  • South America
  • Oceania
  • Prefer not to say
Q16
Multiple Choice
What is the highest level of education you have completed?
  • Less than high school
  • High school or equivalent
  • Some college or vocational training
  • Bachelor’s degree
  • Master’s degree
  • Doctorate or professional degree
  • Prefer not to say
Q17
Multiple Choice
What is your current employment status?
  • Employed full-time
  • Employed part-time
  • Self-employed
  • Student
  • Homemaker / Caregiver
  • Unemployed
  • Retired
  • Prefer not to say
Q18
Long Text
What one change would most improve the appeal experience for you?
Max 600 chars
Q19
AI Interview
AI Interview: 2 Follow-up Questions on your appeals experience
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Q20
Chat Message
Thank you for participating. Your feedback helps improve the clarity and fairness of appeals.

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