Measures user perceptions of clarity, fairness, timeliness, and satisfaction with social media content moderation appeal processes. Designed for platform trust & safety teams seeking actionable feedback from users who have encountered moderation decisions.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
28
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome to this survey about content moderation appeals on social media platforms.
This survey takes approximately 5–7 minutes. Your participation is entirely voluntary and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions and experiences.
All responses are confidential and will be reported in aggregate only. No personally identifying information will be shared.
By continuing, you consent to participate in this research.
Q2
Multiple Choice
Which of the following best describes your experience with content moderation appeals in the past 12 months?
Submitted 2 or more appeals
Submitted 1 appeal
Considered appealing but did not submit
Received a moderation decision but did not consider appealing
No moderation decisions about my content
Not sure / Prefer not to say
Q3
Dropdown
Which type of social media platform are you mainly thinking about when answering this survey?
General social network (e.g., Facebook)
Photo-sharing platform (e.g., Instagram)
Short-video platform (e.g., TikTok)
Microblogging platform (e.g., X / Twitter)
Discussion forum (e.g., Reddit)
Streaming or creator platform (e.g., YouTube, Twitch)
Messaging app (e.g., Telegram, Discord)
Multiple platforms / varies
Prefer not to say
Q4
Chat Message
The following questions ask about your experience in the past 12 months. If you submitted an appeal, please think about your most recent one.
Q5
Multiple Choice
Which steps of the appeal process were unclear or burdensome? Select all that apply.
Finding where to submit an appeal
Understanding the policy reason for the decision
Writing the appeal message
Providing or uploading evidence
Submitting the appeal form
Waiting for the review
Tracking appeal status
Receiving notifications or updates
Understanding the final explanation
None of the above
Q6
Opinion Scale
How clear was the explanation of the policy your content was flagged for?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q7
Opinion Scale
How clear were the instructions for submitting your appeal?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q8
Opinion Scale
How clear were the status updates provided during the review of your appeal?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q9
Opinion Scale
How clear was the explanation of the final outcome of your appeal?
Range: 1 – 7
Min: Not at all clearMid: NeutralMax: Extremely clear
Q10
Multiple Choice
What was the outcome of your most recent appeal?
Original decision was upheld
Decision was overturned in my favor
Partial change (some elements adjusted)
I withdrew or canceled the appeal
No outcome yet
Q11
Dropdown
Approximately how long did it take to receive the outcome of your most recent appeal?
Under 1 hour
1–24 hours
2–3 days
4–7 days
8–14 days
15–30 days
More than 30 days
Q12
Opinion Scale
Thinking about your most recent appeal, how fair was the review process?
Range: 1 – 5
Min: Very unfairMid: NeutralMax: Very fair
Q13
Opinion Scale
I believe the platform applied its policies consistently in my case.
Overall, how satisfied are you with how the platform handles content moderation appeals?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q17
Opinion Scale
How satisfied are you with how clearly the platform communicates about moderation decisions and appeal outcomes?
Range: 1 – 7
Min: Very dissatisfiedMid: NeutralMax: Very satisfied
Q18
Opinion Scale
How likely are you to use the appeal process again if you receive a future moderation decision you disagree with?
Range: 1 – 7
Min: Very unlikelyMid: NeutralMax: Very likely
Q19
Ranking
Please rank the following aspects of an appeals process from most to least important to you.
Drag to order (top = most important)
Clear reasons for decisions
Fast review time
Ability to add evidence
Human reviewer involvement
Status updates during review
Detailed final explanation
Q20
Long Text
If you could change one thing about the content moderation appeal experience, what would it be?
Max chars
Q21
AI Interview
Based on your survey responses, we'd like to explore your appeals experience in a bit more depth. Please share any additional thoughts, and our AI moderator may ask a few follow-up questions.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 6
Q22
Multiple Choice
What is your age?
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q23
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Prefer to self-describe
Prefer not to say
Q24
Long Text
If you selected 'Prefer to self-describe,' please share here (optional).
Max chars
Q25
Dropdown
In which region do you currently live?
Africa
Asia
Europe
North America
Central America / Caribbean
South America
Oceania
Prefer not to say
Q26
Multiple Choice
What is the highest level of education you have completed?
Less than high school
High school or equivalent
Some college or vocational training
Bachelor's degree
Master's degree
Doctorate or professional degree
Prefer not to say
Q27
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Homemaker / Caregiver
Unemployed
Retired
Prefer not to say
Q28
Chat Message
Thank you for completing this survey. Your feedback will help improve the clarity and fairness of content moderation appeal processes. Your responses are confidential and will be reported in aggregate only.
Frequently Asked Questions
What is QuestionPunk?
QuestionPunk is an AI-powered survey and research platform that turns traditional surveys into adaptive conversations. Describe your research goal and get a complete survey draft, conduct AI-moderated interviews with dynamic follow-ups, detect low-quality responses, and produce insights automatically. It's fast, flexible, and scalable across qualitative and quantitative research.
How do I create my first survey?
Sign up, then choose how to build: describe your research goal and let AI generate a survey, pick a template, or start from scratch. Add question types, set logic, preview, and share.
Can the AI generate a survey from a prompt?
Yes. Describe your research goal in plain language and QuestionPunk drafts a complete survey with appropriate question types, ordering, and AI follow-up logic. You can then customize before publishing.
What question types are available?
QuestionPunk supports a wide range of question types: opinion scale, rating, multiple choice, dropdown, ranking, matrix, constant sum, AI interview (text and audio), long text, short text, email, phone, date, address, website, numeric, audio/video recording, contact form, chat message, conversation reset, button, page breaks, and more.
How do AI interviews work?
AI interviews conduct adaptive conversations with respondents. The AI asks follow-up questions based on what the respondent says, probing for clarity and depth. You control the personality, tone, model (Haiku, Sonnet, or Opus), and question mode (fixed count, AI decides when to stop, or time-based).
Can I test my survey before launching?
Yes. Use synthetic testing to create AI personas and run them through your survey. This helps catch issues with question flow, logic, and wording before real respondents see it.
How many languages are supported?
QuestionPunk supports 142+ languages. Add languages from the survey editor, auto-translate questions, and share language-specific links. AI interviews also adapt to the respondent's language automatically.
How can I share my survey?
Share via a direct link (with optional custom slug), embed on your website (iframe or script), distribute through Prolific for research panels, or generate a QR code for physical distribution.
Can I export survey results?
Yes. Export as CSV (flat or wide layout), Excel (XLSX), or export the survey structure as PDF/Word. Filter by suspicious level, response type, language, or date range before exporting.
Does QuestionPunk detect fraudulent responses?
Yes. Every response is automatically classified with a suspicious level (low/medium/high) based on attention checks, response timing, and behavioral signals. You can filter flagged responses in the Responses tab.
What are the pricing plans?
Basic (Free): 20 responses/month. Business ($50/month or $500/year): 5,000 responses/month with priority support. Enterprise (Custom): unlimited responses, remove branding, custom domain, and dedicated support.
How long does support take to reply?
We reply within 24 hours, often much sooner. Include key details in your message to help us assist you faster.