Q01
Long Text
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Content Moderation Appeals Experience Survey
Measures user perceptions of clarity, fairness, timeliness, and satisfaction with social media content moderation appeal processes. Designed for platform trust & safety teams seeking actionable feedback from users who have encountered moderation decisions.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
28 questions · ~4 min
Q02
Multiple Choice
Which of the following best describes your experience with content moderation appeals in the past 12 months?
Q03
Long Text
The following questions ask about your experience in the past 12 months. If you submitted an appeal, please think about your most recent one.
Q04
Multiple Choice
What was the outcome of your most recent appeal?
Q05
Long Text
Overall, how satisfied are you with how the platform handles content moderation appeals?
Q06
Long Text
Please rank the following aspects of an appeals process from most to least important to you.
Q07
Long Text
If you could change one thing about the content moderation appeal experience, what would it be?
Q08
Multiple Choice
What is your age?
Q09
Long Text
Thank you for completing this survey. Your feedback will help improve the clarity and fairness of content moderation appeal processes. Your responses are confidential and will be reported in aggregate only.
Q10
Long Text
Which type of social media platform are you mainly thinking about when answering this survey?
Q11
Multiple Choice
Which steps of the appeal process were unclear or burdensome? Select all that apply.
Q12
Long Text
Approximately how long did it take to receive the outcome of your most recent appeal?
Q13
Long Text
How satisfied are you with how clearly the platform communicates about moderation decisions and appeal outcomes?
Q14
AI Interview
Based on your survey responses, we'd like to explore your appeals experience in a bit more depth. Please share any additional thoughts, and our AI moderator may ask a few follow-up questions.
Q15
Multiple Choice
How do you describe your gender?
Q16
Long Text
How clear was the explanation of the policy your content was flagged for?
Q17
Long Text
Thinking about your most recent appeal, how fair was the review process?
Q18
Long Text
How likely are you to use the appeal process again if you receive a future moderation decision you disagree with?
Q19
Long Text
If you selected 'Prefer to self-describe,' please share here (optional).
Q20
Long Text
How clear were the instructions for submitting your appeal?
Q21
Long Text
I believe the platform applied its policies consistently in my case.
Q22
Long Text
In which region do you currently live?
Q23
Long Text
How clear were the status updates provided during the review of your appeal?
Q24
Long Text
I felt my perspective was genuinely considered during the appeal review.
Q25
Multiple Choice
What is the highest level of education you have completed?
Q26
Long Text
How clear was the explanation of the final outcome of your appeal?
Q27
Long Text
I trust that my appeal was reviewed by someone (or a process) that understood the context of my content.
Q28
Multiple Choice
What is your current employment status?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.