Which one best describes your experience with content moderation appeals in the past 12 months?
- Submitted 2+ appeals
- Submitted 1 appeal
- Considered appealing but did not submit
- Received a moderation decision but did not appeal
- No moderation decisions about my content
- Not sure / Prefer not to say
If you submitted an appeal in the past 12 months, which steps were unclear or burdensome? Select all that apply.
- Finding where to submit an appeal
- Understanding the policy reason for the decision
- Writing the appeal message
- Providing or uploading evidence
- Submitting the appeal form
- Waiting for review
- Tracking appeal status
- Receiving notifications or updates
- Understanding the final explanation
- None of the above
- I did not submit an appeal
How clear were the following parts of the appeal experience (past 12 months)?
Attention check: To confirm you are paying attention, please select "Agree."
- Strongly disagree
- Disagree
- Neither agree nor disagree
- Agree
- Strongly agree
Thinking about your most recent appeal, how fair was the review?
- Very unfair
- Somewhat unfair
- Neither fair nor unfair
- Somewhat fair
- Very fair
- Not applicable — I did not appeal
About how long did it take to receive your appeal outcome?
What was the outcome of your most recent appeal?
- Original decision was upheld
- Decision was overturned in my favor
- Partial change (some elements adjusted)
- I withdrew or canceled the appeal
- No outcome yet
- Not applicable — I did not appeal
Overall, how satisfied are you with how the platform communicates about and handles moderation decisions, including appeals, in the past 12 months?
Rank the aspects that matter most to you in an appeals process (1 = most important).
Please indicate how much you agree or disagree with each statement (past 12 months).
Which type of platform were you mainly thinking about when answering?
What is your age?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65+
- Prefer not to say
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer to self-describe
- Prefer not to say
If you selected “Prefer to self-describe,” you may share your gender here (optional).
Max 100 chars
Where do you currently live?
What is the highest level of education you have completed?
- Less than high school
- High school or equivalent
- Some college or vocational training
- Bachelor’s degree
- Master’s degree
- Doctorate or professional degree
- Prefer not to say
What is your current employment status?
- Employed full-time
- Employed part-time
- Self-employed
- Student
- Homemaker / Caregiver
- Unemployed
- Retired
- Prefer not to say
What one change would most improve the appeal experience for you?
Max 600 chars
AI Interview: 2 Follow-up Questions on your appeals experience
Thank you for participating. Your feedback helps improve the clarity and fairness of appeals.