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Moving Company Customer Satisfaction Survey

Evaluates the full moving experience — quote accuracy, how carefully the crew handled belongings, on-time performance, and how damage or loss was resolved — for moving and relocation companies. An AI follow-up digs into what actually happened during the move that a rating alone can't capture.

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Sample questions

A preview of what’s in the template. Every question is editable before you launch.

14 questions · ~7 min
Q01
Message

Thanks for choosing us for your recent move! We'd love your honest feedback on how it went — it takes about 8 minutes and helps our crews and estimators improve.

Q02
Multiple ChoiceRequired

How would you describe your recent move?

  • Local move (same city/area)
  • Long-distance move
  • International move
  • Office or commercial move
Q03
Multiple ChoiceRequired

How did your final bill compare to the original quote you were given?

  • Lower than quoted
  • About the same as quoted
  • Slightly higher than quoted
  • Significantly higher than quoted
Q04
MatrixRequired

Thinking about the crew who handled your move, how much do you agree with each statement?

4 rows × 5 columns
  • They handled my belongings with care
  • They communicated clearly throughout the move
  • They arrived within the promised time window
  • They worked efficiently without unnecessary delays
Columns: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q05
Opinion ScaleRequired

How satisfied were you with the total time the move took, from arrival to completion?

Scale: 1 – 5
Min:Very dissatisfiedMax:Very satisfied
Q06
Multiple ChoiceRequired

Did any of your belongings get damaged or lost during the move?

  • No damage or loss
  • Minor damage, easily repaired
  • Moderate damage, item needed replacement
  • Significant damage or loss
Q07
Multiple Choice

If damage or loss occurred, how satisfied were you with how the company resolved it (claims, repairs, or compensation)?

  • No damage occurred
  • Very dissatisfied
  • Dissatisfied
  • Neutral
  • Satisfied
  • Very satisfied
Q08
Rating ScaleRequired

Overall, how would you rate your moving experience?

Range: 1 – 5
Min:PoorMax:Excellent
Q09
Opinion ScaleRequired

How likely are you to recommend our moving company to a friend or colleague?

Scale: 0 – 10
Min:Not at all likelyMax:Extremely likely
Q10
AI Interview

Reconstruct what actually happened on move day, anchored on the respondent's damage/loss answer and overall rating. If they reported any damage or loss, probe exactly what happened, whether they filed a claim, and how the resolution process felt. If no damage occurred, probe the single moment during the move (quote call, packing, loading, delivery) that most shaped their satisfaction, and what would have made the experience a 10/10.

Q11
Multiple Choice

How likely are you to use this moving company again for a future move?

  • Definitely will
  • Probably will
  • Not sure
  • Probably won't
  • Definitely won't
Q12
Multiple Choice

What size was your move?

  • Studio or 1 room
  • 1-2 bedroom home
  • 3-4 bedroom home
  • 5+ bedroom home or office
  • Prefer not to say
Q13
Multiple Choice

What is your age range?

  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q14
Message

That's everything — thank you for sharing your experience! Your feedback goes directly to our operations team and helps us coach crews and improve how we handle quotes and claims.

What’s included

  • AI follow-ups

    Adaptive probes on open-ended answers that pull out detail a static form would miss.

  • Attention checks

    Built-in safeguards against rushed answers and low-quality respondents.

  • AI-drafted copy

    Wording, ordering, and branching written by the AI — tuned to your research goal.

  • Auto report

    Themes, quotes, and a plain-English summary write themselves once responses come in.

How it compares

We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.

Why this template

  • Includes a moving-specific matrix question on crew handling behaviors (care, professionalism) rather than generic service ratings
  • Captures quote-to-final-bill accuracy directly, a pain point unique to moving services that generic CSAT templates don't ask about
  • Uses an AI follow-up interview to reconstruct exactly what happened during the move, anchored on any reported damage or loss, going beyond a static damage checkbox
  • Combines quantitative scores (opinion scale, rating, NPS-style recommend question) with automated per-response quality scoring and an auto-generated report, so low-quality free-text answers don't slip through

Jotform

Moving Company Damage Claim Form Template

This is a claims-intake form for documenting damaged items after a move, not a full satisfaction survey — it's built to collect claim details rather than evaluate the overall moving experience. It's useful for the damage-resolution piece of the journey but doesn't cover quote accuracy, crew conduct, or timeliness. It's a static, fielding-ready form rather than an adaptive interview.

What it does well

  • Purpose-built for the moving industry so field labels match damage-claim workflows
  • Fielding-ready and easy to embed for claims processing
  • Free-form and file-upload fields likely support photo/description evidence for claims

Where it falls short

  • No adaptive follow-up questioning — respondents can't be probed further on ambiguous or vague damage descriptions
  • Limited to the damage-claim moment, not the full move experience (quote, crew, timing)
  • No automated quality scoring or auto-generated satisfaction report

QuestionPro

Service Evaluation Survey Questions + Sample Questionnaire Template

This is a generic service-evaluation template and question bank, not tailored to moving companies specifically — it reads more like a customer-service question guide than a ready-to-field moving survey. Teams would need to substantially rewrite items to capture moving-specific concerns like quote accuracy or crew handling. It's a solid reference for generic CSAT phrasing but not an out-of-the-box fit.

What it does well

  • Broad, well-established question library for general service quality
  • Backed by a mature survey platform with reporting and distribution tools
  • Useful as a customization starting point across many service industries

Where it falls short

  • Not industry-specific — no built-in questions about moving quotes, crew care, or damage resolution
  • Static question set with no adaptive AI probing into what actually happened
  • No transparent prompt methodology or per-response quality scoring

SurveyMonkey

Customer Satisfaction Survey Template

A generic, industry-agnostic customer satisfaction template — well-suited as a general baseline but not designed around moving-specific pain points like quote drift, crew conduct, or damage claims. It's a mature, fielding-ready form with strong distribution and reporting tools behind it. Any moving-specific detail would have to be manually added.

What it does well

  • Established, broadly trusted survey platform with wide distribution options
  • Fielding-ready with reporting dashboards out of the box
  • Simple template that's quick to customize for basic CSAT needs

Where it falls short

  • No moving-industry-specific questions on quotes, crew care, or damage/loss resolution
  • Fixed-question format with no adaptive or voice AI follow-up to dig into what happened
  • No automated per-response quality scoring or transparent AI prompt visibility

SurveySparrow

FREE Customer Satisfaction Survey Template

Another generic CSAT template, free to use, but not tailored to the moving industry — no questions on quotes, crew handling, or damage resolution specific to relocations. It's conversational in style, which is a plus for engagement, but still a static question flow. Best viewed as a general-purpose starting point rather than a moving-specific solution.

What it does well

  • Free and easy to deploy for basic satisfaction tracking
  • Conversational UI style may improve completion rates versus plain forms
  • Generic enough to reuse across many business types quickly

Where it falls short

  • No moving-specific content (quote accuracy, crew care, damage/loss handling)
  • No adaptive AI or voice interview capability to follow up on open-ended issues
  • No automated quality scoring or auto-generated analytical report

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